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Business Analysis Training

accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Certificate Business Analysis Practice Exam

BCS Certificate in Business Analysis Practice Course Outline

The content of this course includes the following:

Strategic Context:

  • Internal and External Environmental Analysis
  • Key Performance Indicators
  • Critical Success Factors

Understanding Situations and Issues:

  • Investigative Techniques
  • Holistic View of the Business Situation

Rationale:

  • A Business Change Lifecycle
  • The Business Analysts Role
  • The Business Analysis Framework Activities

Identifying Potential Solution:

  • Defining a New Business Model
  • Gap Analysis
  • Identifying IS/IT Requirements to support the New Business Model

Stakeholder Perspectives:

  • Stakeholder Analysis
  • Analysing and Modelling Business Activities

Business Analysis Practice Learning Outcomes

After completing this training course, delegates will be able to:

  • Use strategic analysis techniques
  • Understand the techniques required to investigate the business systems of an organisation
  • Use a stakeholder analysis technique
  • Identify recommendations for business improvement
  • Identify costs, benefits, impacts, and risks

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Who is this BCS business analysis training course designed for?

This training course is for individuals who are already placed in a Business Analysis role and wish to improve their understanding of Business Analysis techniques and its practical application to business operations. Business Analysts would also benefit from possessing this certification. 

BCS Certificate in Business Analysis Practice Prerequisites

There are no previous requirements for this course, but it is suggested that delegates have some experience of practically using business analysis techniques within a workplace environment.

BCS Certificate in Business Analysis Practice Training Overview

This BCS Certificate in Business Analysis Practice training course teaches trainees to be able to identify issues in systems, develop effective business strategies, and manage stakeholders. The content of this course includes information on how to analyse and model business activities, identify potential solutions, and analyse stakeholder perspectives. After completing this Business Analysis training course, delegates will be able to use strategic analysis techniques, understand the techniques required to investigate the business systems of an organisation and identify recommendations for business improvement.

This three-day course can be taken as a one-off training course, or it could be completed as part of the BCS International Diploma in Business Analysis. This is because this course is one of four modules that you are required to take if you wish to obtain the International Diploma. This course is particularly useful for those who want to develop their skills in applying Business Analysis strategy. The primary advantage of obtaining this prestigious qualification is that it allows certification holders to expand their career opportunities.

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What's included in this BCS Business Analysis Practice Training Course

This training course includes: 

  • The BCS Certificate in Business Analysis Practice Examination
  • The Knowledge Academy's Business Analysis Practice Courseware
  • Free BCS Membership for 1 year after taking your first BCS E-Professional Exam
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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Official BCS Certificate Business Analysis Practice Exam Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Multiple-Choice
  • Number of Questions - 40
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40 (65%)

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Certificate in Requirements Engineering Exam

BCS Certification in Requirements Engineering Course Outline

Module 1: Define Requirements Approach and Project Scope

  • What is a Requirement?
  • Requirements Engineering Framework
  • Rationale for Requirements Engineering
  • Requirements and Business as Usual
  • Origin of Requirements
  • Planning Your Approach
  • Importance of Planning
  • Definition of a Project
  • Business Inputs to Requirements
  • The Business Case
  • Terms of Reference (ToR)
  • Project Initiation Document (PID)
  • Common Problems
  • Origin of Errors
  • Correction Cost

Module 2: Elicit Requirements

  • Knowledge Types
  • Knowledge Types: Tacit
  • Knowledge Types: Tacit Vs Explicit
  • Tacit to Explicit Knowledge
  • Elicitation Techniques
  • Interviews
  • Interview Lifecycle
  • Workshops
  • Workshop Lifecycle
  • Observation
  • Scenario Analysis
  • Document Analysis
  • Identify an Appropriate Technique

Module 3: Record Requirements

  • Categories of Requirement
  • Hierarchy of Requirements
  • Business Objectives to Solution Delivery
  • Business: General Requirements
  • Business: Technical Requirements
  • Solution Requirements
  • Solution: Functional Requirements
  • Functional Requirement Examples
  • Solution: Non-Functional Requirements (NFR)
  • Uncovering Non-Functional Requirements
  • Why Document?
  • Documentation Styles
  • Requirements Documentation
  • Characteristics to Document
  • User Stories
  • User Story Characteristics

Module 4: Build Models and Prototypes to Represent the Requirements

  • Modelling the Business Context for IT Systems
  • Purpose of Modelling Requirements
  • Modelling Functionality and Data
  • What is a Use Case?
  • Use Cases
  • Use Case Diagram Levels
  • Actors and the System Boundary
  • Use Case Notation
  • ‘Include’ Relationship
  • ‘Extend’ Relationship
  • Reminder: Use Case Diagram
  • Individual Use Case Documentation
  • Use Case Description: Elements
  • Use Case Description Template
  • Use Case Description Example
  • Main and Alternate Flows
  • Column/Table Use Case Format
  • Sample Requirement Catalogue Entry
  • Modelling Data
  • Why Model Data?
  • Class Diagrams
  • Class
  • Multiplicity of the Association
  • Reading the Class Model
  • Modelling Requirements
  • Requirements Supported
  • CRUD Matrix
  • CRUD Matrix – Cross Checking
  • Prototyping
  • Prototyping Requirements
  • Types of Prototype
  • Verification

Module 5: Collaborate and Communicate with Stakeholders to Clarify Requirements

  • What is a Stakeholder?
  • Stakeholders Involved in RE
  • Project Sponsor
  • System End-Users and Managers
  • Subject Matter Expert
  • Project Manager
  • Business Analysts
  • Developers
  • Testers
  • Solution Architect
  • Customers
  • Regulators
  • Suppliers
  • Other Stakeholders
  • Stakeholder Problems
  • Analyst Problems
  • Analyst Problems – Preparation
  • Stakeholder Viewpoints
  • Link with Business Objectives
  • Reviews
  • Formal Review – Roles
  • During the Review
  • Post – Review
  • Agile Validation

Module 6: Analyse, Prioritise, and Assure the Quality of Requirements

  • Analysis in Context
  • Requirements, Not Solutions
  • Poorly Expressed Requirements
  • Requirements Analysis
  • Business Rules
  • Defining the Requirements
  • Quality Checklist
  • Feasibility
  • Testability
  • Overlaps and Duplication
  • Conflicts
  • Ambiguity
  • Structuring Requirements
  • Priority (MoSCoW)

Module 7: Conduct User Analysis and Profiling

  • User Role Analysis
  • Personas
  • Customer Journey Map

Module 8: Requirements Management and Traceability

  • Requirements Management
  • Fundamentals for Management
  • Baselining and Version Control
  • Stable and Volatile Requirements
  • Change Control
  • Sources of Change
  • Traceability

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Who should attend this BCS Certificate In Requirements Engineering Training Course?

This intermediate certificate is intended for people who wish to evoke, evaluate, validate, document, and manage requirements. These individuals may already be involved in Business Analysis possessing roles such as:

  • Business Analysts
  • Business Managers
  • Members of Business Management Teams
  • Business Change Managers
  • Project Managers

However, people who simply have an interest in system requirements will find that this course is perfect for them.

Prerequisites for BCS Certificate In Requirements Engineering Training

There are no prerequisites for this course, and so it is ideal for individuals with little to no experience, who are wanting to learn about establishing systems requirements and gain a valuable understanding of a key feature of Business Analysis. 

BCS Certification in Requirements Engineering Course Overview

Requirements Engineering is the activity performed to discover, manipulate, transform, analyse, and report requirements to do an overall successful project. Requirements Engineering is critical for defining user and stakeholder needs for reflecting the establishment and management of the tasks performed to reach a common goal. BCS Certificate in Requirements Engineering Training is designed to develop the skills to understand and apply elicitation, analysis, and management of requirements to ensure solution alignment with business objectives. Pursuing BCS Practitioner Certificate in Requirements Engineering Training will support your progression and access to exclusive resources and gives opportunities to enhance your career.

This 3-day BCS Certificate in Requirements Engineering will teach delegates the skills and knowledge required to identify any requirements business and IT solutions developing using a rigorous and disciplined approach to define business requirements. During this training, delegates will learn about project scope requirements and approaches, the importance of planning, elicit requirements, Project Initiation Document (PID), the hierarchy of requirements, modelling the business context for IT systems, conducting user analysis, and many more. Our experienced instructor with years of experience in teaching Requirements Engineering Training will conduct this training and help delegates to become skilled at analysing and validating requirements.

This training will cover various concepts, such as:

  • What is a requirement?
  • Record requirements
  • Class diagrams
  • Business rules
  • Quality checklist
  • Correction cost
  • Modelling data

At the end of this training, delegates will be able to apply various techniques necessary to work within the frameworks as a Business Analyst, focusing on requirement engineering. They will also be able to identify any internal and external requirements for developing business and IT solutions successfully. Delegates will become skilled at collaborating with stakeholders to ensure requirements align with business objectives.

You can also choose more courses like BCS Certificate in Business Analysis Practice, BCS Foundation Certificate in Organisational Behaviour, BCS Certificate in Modelling Business Processes, and many more from Business Analysis Training to become a skilled Business Analyst and enjoy a prominent career.

 

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What's included in this BCS Certificate In Requirements Engineering Training Course?

The following is included with this training course:

  • The BCS Certification in Requirements Engineering Examination
  • The Knowledge Academy's Requirements Engineering Courseware
  • Free BCS Membership for 1 year after taking your BCS E-Professional Exam
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

Show moredown

BCS Certificate in Requirements Engineering Examination Information

This BCS Certificate in Requirements Engineering exam is formatted in the following way:

  • Type: Multiple-Choice
  • Number of Questions - 40
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40 (65%)

Show moredown

accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Organisational Behaviour Exam

BCS Foundation Certificate in Organisational Behaviour Course Outline

Module 1: Organisational Principles

  • Explain Delivering Value
    • Competitive Advantage – Porter’s Five Forces
    • Value Proposition
    • Value Stream Analysis (Not LEAN)
  • Explain Organisation Structuring
    • Elements of Organisation Structure
    • The Six Structure Levels
    • The Leavitt Diamond
  • Explain Budgets and Departmentalised Businesses
    • The Purpose of Budgets
    • Reasons for Departmentalisation
    • Cost Centres and Profit Centres
  • Describe Types of Jobs
    • Work Specialisation
    • Flat and Tall Hierarchies
    • Span of Control
  • Describe Line Management, Staff and Functional Relationships
  • Explain Formalisation of Rules and Procedures
  • Explain Centralisation Vs Decentralisation
    • Advantages
    • Disadvantages

Module 2. Operating Models

  • Explain Organisation Structures and Their Characteristics
    • Functional
    • Divisional – Product or Service/ Geography/ Customer
    • Matrix
    • Team-Based – Cross Functional/ Project
  • Recognise Organisational Boundaries
    • Boundaryless Organisations
    • Outsourcing
    • Offshoring
    • Hollow Organisation Structures
    • Modular Organisation Structures
    • Virtual Organisations
    • Collaborations and Strategic Alliances
    • Agile Organisations

Module 3: Organisational Motivation, Behaviour and Culture

  • Explain Organisational Motivation (Object Management Group (OMG) Business Motivation Model)
  • Describe The Organisational Behaviour Field Map.
  • Explain Organisational Effectiveness and The Balanced Scorecard.
  • Describe Understanding and Analysing Culture
    • Organisational Cultural Types
      • Deal and Kennedy Model of Corporate Culture
      • Handy’s Model of Organisational Culture
    • Strong, Weak and Appropriate Cultures
      • Groysberg’s Internal and External Company Factors
    • National Cultures
      • Brooks Factors Affecting National Culture
      • Hofstede Five Dimensions of National Culture
    • The Cultural Web

Module 4: Group Formation

  • Explain Groups and Group Dynamics
  • Describe Formal and Informal Groups
    • Groups and Group Tasks
    • Characteristics of Formal Groups
    • Homan’s Theory of Group Formation
    • Tuckman and Jensen’s Theory of Group Development
    • Characteristics of Informal Groups
    • Social Networks of Informal Groups

Module 5. Principles of Financial Reporting

  • Describe Statement of Financial Position (Balance Sheet)
    • Purpose and Structure
    • The Nature, Purpose and Types of Capital
    • Current and Non-Current Liabilities
    • Current and Non-Current Assets
  • Explain Income and Expenditure (Income Statement, Profit and Loss Account)
    • The Importance of Operating Profit
    • Revenue (Turnover)
    • Cost of Sales
    • Administrative Expenses
    • Profit After Tax
  • Describe Cash Flow
    • Cash Flow Forecasting
    • Use of Cash Flow in Decision Making
    • Cash Flow and Profit
  • Explain Costing and Pricing
    • Fixed and Variable Costs
    • Direct and Indirect Costs
    • Break Even and Contribution Analysis

Module 6. Project Finance

  • Describe The Rationale for a Payback Calculation and the Techniques Used for Evaluating a Financial Case
  • Costs and Benefits
    • Tangible and Intangible
    • Benefits Classification
      • Financial
      • Quantifiable
      • Measurable
      • Observable
    • Payback
      • Rationale for a Payback Calculation
      • Payback and Risk
      • Limitations of Payback
    • Discounted Cash Flow /Net Present Value
      • Rationale for A Discounted Cash Flow/Net Present Value Calculation
      • The NPV Decision Rule
    • Internal Rate of Return (IRR)
      • Rationale for IRR
      • How IRR Is Used
      • The IRR Decision Rule  

The certificate will also enable candidates to learn the main principles of finance at business as well as project level. They will also gain an understanding of business finance and organisational behaviour, including:

  • Three techniques to evaluate a financial case.
  • An appreciation of costing and pricing, forecasting, and budgeting.
  • An understanding of organisational models and structures.
  • How to interpret financial accounts and explain specific business performance ratios.
  • How to analyse the business domain and portfolio value.
  • Organisational Principles including delivering value, structure, budgets, jobs, management, and rules.
  • Organisational motivation, behaviour, and culture.
  • Group formation, dynamics, and networks.
  • Project finance including costs and benefits, payback, discounted cash flow and internal rate of return.

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Prerequisites for this BCS Foundation Certificate In Organisational Behaviour Training

In this training, there are no formal prerequisites.

Who should attend this BCS Foundation Certificate in Organisational Behaviour Course? 

The Foundation Certificate is for people who wish to gain an understanding of the complex factors which designs the working ways of an organisation. It is ideal for Business Analysts, Subject Matter Experts, Project Managers, Business Managers, and Product Owners, and so many more.

BCS Foundation Certificate in Organisational Behaviour​ Course Overview

The BCS Foundation Certificate in Organisational Behaviour provides an entry level qualification to the delegates so that they can gain an understanding of the complex factors which designs the way of working of the organisations. It comprises of the organisational design and operating models, group, and individual performance, as well as culture and behaviour principles.

This Organisational Behaviour (OB) can be defined as the study of human behaviour in organisational settings, the human behaviour and the organisational interface, and the organisation itself. Organisational Behaviour researchers study the individuals’ behaviour in their organisational roles. One of the main objectives of organisational behaviour is to rejuvenate organisational theory and develop a better organisational life concept.

 

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What's included in this BCS Foundation Certificate In Organisational Behaviour Training?

The following is included with this training course:

  • The BCS Foundation Certificate in Organisational Behaviour Examination.
  • The Knowledge Academy' Organisational Behaviour Courseware.
  • Free BCS Membership for 1 year after taking your BCS Professional Exam, where applicable.
  • BCS Completion Certificate.
  • Experienced Instructor.
  • Refreshments.

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

Show moredown

Official BCS Foundation Certificate in Organisational Behaviour Exam Information

  • Type: 40 Multiple Choice questions
  • Duration: 60 minutes
  • Supervised: Yes
  • Open Book:  No
  • Pass Mark: 26/40 (65%)
  • Calculators: Simple non-programmable calculators can be used in exam.

Show moredown

accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Certificate in Modelling Business Processes Exam

BCS Certificate in Modelling Business Processes Course Outline

The content of this training course covers a range of subjects to provide delegates with a broad understanding of Modelling Business Processes.

Module 1: Context for Business Process Modelling 

  • Business Systems and IT Systems 
  • Some Definitions of ‘Process’ 
  • Processes
  • Why Model Business Processes? 
  • Mapping Vs Modelling 
  • Role of IT in Businesses 
  • Approaches to Business Process Modelling 
  • Hierarchy of Business Processes 
  • Process Levels 
  • Functional View of an Enterprise
  • Process View
  • Functional Vs Process View 
  • Advantages of Process View
  • Organisation Chart View of an Enterprise

Module 2: Modelling at Enterprise Level 

  • Enterprise View of Process Hierarchy
  • Map Before Model 
  • Functional View of an Enterprise
  • SIPOC View of the Enterprise
  • Harmon Model of the Organisation
  • Enterprise View of Business Process SIPOC
  • Core Operation – Home Cinema Example
  • Supporting Processes
  • At Home Cinema – Process Map
  • Process Map
  • Value Proposition 
  • Relationship and Image Aspects
  • Porter’s Value Chain 
  • Porter’s Value Chain– Manufacturing Example
  • Manufacturing Value Chain to Manufacturing Process Map 
  • Porter’s Value Chain– Manufacturing Example
  • Value Chain for Service Enterprises

Module 3: Modelling at the Event-Response Level

  • Event-Response View of Process Hierarchy
  • Process Elements 
  • Actors
  • Business Rules
  • Customer
  • Business Events
  • Process Elements Examples 
  • Process Elements Example– Alternate View
  • Another Process Elements Example
  • Relationships Between Processes 
  • Business Process Modelling Technique 
  • Process Dependency Vs Process Flow 
  • Why Model Business Processes?
  • Process Modelling Notations
  • BPMN
  • UML Activity Diagrams
  • Notation-Swim Lanes
  • Notation-Start
  • Notation-Tasks
  • What is a Task?
  • Identifying Tasks
  • Notation
    • Flows
    • Decisions
    • Merges
    • Forks and Joins
    • Finish
  • Flow Finals
  • Time Events
  • UML Notation - Reminder
  • Purpose of Measuring Process Performance
  • Measuring Processes
  • Time, Cost, and Quality 
  • Efficiency, Efficacy, and Effectiveness
  • Example Metrics
  • Timelines
  • Process Measurement

Module 4: Modelling at the Actor-Task Level 

  • Actor-Task View of Process Hierarchy
  • What is a Task?
  • Task Analysis
  • Example Task Narrative for at Home Cinema
  • Example Task Description for Take Payment Task
  • Documenting Business Rules
  • Task Performance Measures
  • Documenting the Steps of a Task
  • Task Steps Shown as Activity Diagram
  • Use Case Descriptions
  • Use Case Description Header
  • Use Case Description Flows
  • Structured English Conventions and Constructs
  • DOWHILE Vs DOUNTIL
  • Task Steps Shown Using Structured English 

Module 5: Improving Business Processes 

  • Identifying Process Problems 
  • Possible Process Flow Problems 
  • Potential Process Flow Improvements 
  • Staff Performance Issues 
  • Challenging Business Rules 
  • Task Analysis 
  • Typical NVAs
  • Seven Wastes
  • Analysing the Tasks
  • 5 Why’s Example  
  • Cause and Effect Diagrams (Ishikawa) 
  • Value Time Percentage
  • Scenario Analysis
  • Scenario Analysis - Example
  • Challenging Assumptions (Critical Analysis)
  • Critical Analysis Example – Sell Goods
  • IT in Process Improvement 
  • Robotic Process Automation (RPA) in Process Improvement
  • RPA Key Benefits
  • Alternative Approaches to Change  
  • BPR Vs BPI
  • Use BPI When
  • Use BPR When
  • Six Sigma 
  • Outsourcing
  • Importance of Overall View
  • Modelling the To-Be Processes 
  • Gap Analysis 
  • Gap Analysis - Identifying IT System Requirements
  • Gap Analysis – the COTS Approach

Module 6: Managing and Implementing Change

  • Gap Analysis
  • Taking a Holistic Approach
  • POPIT
  • How POPIT Helps?
  • Implementing Business Change
  • Pros and Cons
  • Objectives Recap

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Who should attend this BCS Certificate In Modelling Business Processes Training?

This Modelling Business Processes training course is suitable for anyone interested in understanding modelling processes, analysis methods, and how to implement such methods. Professionals who may benefit from this training course include Business Analysts, Business Managers, Project Managers, Change Managers, and individuals who belong to any of the teams.  

Prerequisites for BCS Certificate in Modelling Business Processes

There are no formal prerequisites for the BCS Certificate in Modelling Business Processes training course. However, having prior practical Business Analysis experience would be helpful for the delegates.

A reading list for this training course will be provided. We recommend reading some of the material prior to starting the training course to get the most out of your Modelling Business Processes experience.

BCS Certificate in Modelling Business Processes Course Overview 

Business process modelling involves creating graphical representations of an organisation's workflows and processes to identify areas for potential improvement. Flowcharts, data-flow diagrams, and other graphical tools are commonly employed in this practice. This BCS Certificate in Modelling Business Processes training course equips learners with the necessary skills to perform business process modelling effectively. This training proves beneficial for organisations as it enables them to identify weaknesses and opportunities for improvement within their business operations. Additionally, individuals who complete the training can enhance their ability to improve processes within their respective organisations. Furthermore, holding this training certificate opens up various international job opportunities for learners.

The 2-day BCS Certificate in Modelling Business Processes Training course comprehensively covers all the essential topics, enabling delegates to develop a thorough understanding of modelling business processes. Throughout the training, participants will delve into various aspects, including the context for business process modelling, process levels, implementing business change, outline process mapping, business events, potential process flow improvements, and more. This course will be conducted by a highly skilled and experienced trainer who specialises in delivering such BCS Training courses and will guide the delegates to gain a complete understanding of business process modelling, ensuring a valuable learning experience.

Course Objectives:

  • To understand the context of business process modelling and its significance in organisations
  • To analyse and model business processes at the enterprise level
  • To identify process elements, including actors, business rules, and events
  • To develop use case descriptions and structured English constructs
  • To evaluate the role of IT, including Robotic Process Automation (RPA), in process improvement
  • To manage and implement change in business processes

After attending this BCS Certificate in Modelling Business Processes Training course, delegates will be able to analyse and model business processes at the enterprise, event-response, and actor-task levels. They will be able to create process maps and use modelling notations such as BPMN and UML Activity Diagrams. They will also be able to challenge and improve business rules to enhance process efficiency.

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What's included in this BCS Certificate In Modelling Business Processes Training?

The following is included with this training course:

  • The BCS Certificate in Modelling Business Processes Examination
  • The Knowledge Academy's Modelling Business Processes Courseware
  • Free BCS Membership for 1 year after taking your BCS Professional Exam, where applicable
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

Show moredown

BCS Practitioner Certificate in Modelling Business Processes Examination

Type: Multiple-Choice

Number of Questions - 40

Duration: 60 Minutes

Supervised: Yes

Open Book: No

Pass Mark: 26/40 (65%)

Show moredown

accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (1 days)

Online Self-paced (8 hours)

BCS Business Analysis Diploma Oral Preparation Workshop Examination

Business Analysis Diploma Oral Preparation Workshop Outline

The oral exam tests delegates on topics from the four taught modules and the oral examination syllabus. The course revisits the essential content from the core modules and the specialist modules.

Core Module Revision:

  • Business Analysis Practice
  • Requirements Engineering

Specialist Module Revision:

  • Organisational Context
  • Modelling Business Processes
  • Benefits Management and Business Acceptance
  • Systems Development Essentials
  • Systems Modelling Techniques
  • Relating the Specialist Modules to the Core Modules
  • Likely Lines of Questioning

Question Practice:

  • Sample Oral Questions and How to Approach Them

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Who should attend this Business Analysis Training Course?

This course is for any individual who is required to take the BCS International Diploma in Business Analysis Oral Examination.

Prerequisites

Delegates must have taken and passed their four modules that count towards achieving the BCS International Diploma in Business Analysis.

Business Analysis Diploma Oral Preparation Workshop Overview

This Business Analysis Diploma Oral Preparation Workshop has been specifically designed to help delegates who are working towards achieving the BCS International Diploma in Business Analysis, prepare for the oral examination that forms part of the assessment process. The BCS International Diploma in Business Analysis is achieved by completing a total of four modules or courses, to demonstrate a broad understanding of Business Analysis techniques.

Alongside completing each of these modules, the oral exam must be passed to achieve this impressive qualification. This one-day workshop explains what is involved in the exam, what the examiners will look for, and how to prepare. This short course includes sample oral questions to allow delegates to understand how to correctly approach them and practice for the exam.

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What's included in this Business Analysis Training Course?

The following is included with this training course:

  • The Knowledge Academy's Business Analysis Oral Preparation Courseware
  • Free BCS Membership for 1 year after taking your first BCS Professional Exam, where applicable
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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Business Analysis Diploma Oral Preparation Workshop Examination

This is a workshop designed to specifically prepare delegates for the BCS International Diploma in Business Analysis Oral Examination. The details of this Business Analysis Diploma Oral exam are as follows:

  • 50 minutes long
  • Conducted by two examiners
  • Based on topics in the oral examination syllabus and from the four taught modules
  • Requires candidates to apply what they have learnt to a scenario-based context

PLEASE NOTE: The exam related to this course is not included within the price of this course and must be booked separately 

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Agile Exam

BCS Foundation Certificate in Agile Course Outline

This course will include the following topics:

  • Introduction to BCS Agile
  • Features of Agile
  • Key Concepts
  • The 4 values of Agile Manifesto
  • The 12 principles of Agile Manifesto
  • Rationale of Agile
  • Benefits of Agile
  • Agile Processes
  • Agile Tools
  • Working Systems
  • Comprehensive Documentation
  • Customer Collaboration
  • Contract Negotiations
  • Agile Roles
  • Agile Techniques
  • Agile Practices
  • Agile Teams Methods
  • Agile Teams Approaches
  • Overview

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Who should attend this BCS Training Course? 

  • Those who want to gain an understanding of Agile
  • Organisational Leaders
  • Organisational Managers
  • Those who work within an Agile environment

Prerequisites

There are no formal prerequisites, however, delegates will strive if they have basic Business Analysis knowledge and experience of working within a team. 

BCS Foundation Certificate in Agile Course Overview

This 2-day Foundation course will cover the features, outlines, and main components of BCS Agile. This course will provide delegates with a comprehensive knowledge of how to implement Agile practices in businesses as well as within teams and individuals.

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training, and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content, and opportunities that will enrich your career.

Upon completion of this course, candidates will:

  • Have an in-depth knowledge of BCS Agile
  • Have knowledge of the 12 principles of the Agile Manifesto
  • Gain the skills to use Agile techniques
  • Gain the skills to identify the differences between Agile processes and empirical processes

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What's included in this BCS Training Course?

The following is included with this training course:

  • The BCS Foundation Certificate in Agile Examination 
  • The Knowledge Academy's Courseware
  • A BCS Completion Certificate
  • BCS Membership for 1 Year
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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BCS Foundation Certificate in Agile Examination

In order to acquire this certification, delegates are required to sit an exam, which is included with the course fee. The exam is formatted as follows:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • 65% pass mark 

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (10 days)

Online Self-paced (80 hours)

Official BCS International Diploma in Business Analysis Exams

BCS International Diploma in Business Analysis Outline

Our BCS Business Analysis Diploma selection lasts 10 days depending on your choice of courses.

Benefits of completing the BCS Business Analysis Diploma:

  • Flexibility - You will be able to complete this BCS Business Analysis Diploma over 12 months.
  • Huge Discount, save up to 60% - You will be awarded a discount on every course that is included in this BCS Business Analysis Diploma.
  • Career Boost - Become an Expert in your field after choosing and completing the perfect path for you.

How do I complete the diploma?

  • You are required to pass four modules - This will be explained below.
  • You will then need to sit and pass an oral examination - The oral exam will have to be booked separately to this Diploma Certification/Course

BCS International Diploma in Business Analysis - Modules

BCS Core modules you must pass both:

BCS Knowledge based modules, you must pass one of these:

BCS Practitioner Modules, you must pass one of these:

Please note there are 3 other practitioner modules which you can take, however, The Knowledge Academy do not have these courses.

  • BCS System Modelling Techniques
  • BCS System Development Essentials
  • BCS Data Management Essentials

BCS Oral Preparation Workshop - Exam to be booked separately

After you have taken and passed 2 Core modules, 1 Knowledge based module, 1 Practitioner module & BCS Oral Preparation Workshop you are then ready to take the Oral Exam.

After you have taken the Oral Preparation Workshop, you're required to book the actual oral exam through the BCS Portal.

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Who should attend this BCS International Diploma In Business Analysis Training?

This certification is suited to business and IT professionals who wish to show their wide-ranging competence in Business Analysis best practice. Earning this certification will display a commitment to Business Analysis and this credential will greatly boost your career prospects.

Prerequisites for BCS International Diploma In Business Analysis  

There are no prerequisites for this training course, however, it is strongly recommended that candidates are committed to enhancing their Business Analysis skills, as this is a highly intensive course.

Pre-course reading will differ for each of the four-course modules. Please see each specific course page to view this information.

BCS International Diploma in Business Analysis Overview

The BCS International Diploma in Business Analysis is one of the most prestigious and impressive of all BCS Business Analysis certifications. Composed of four modules, each focusing on a different area within business analysis, the Diploma demonstrates the expertise and understanding a business analysis needs to succeed in their role. It demonstrates practical BA experience and will help you stand out among employers and your peers, indicating commitment to personal development and the business analysis discipline.

This certification is internationally recognised, and our complete training program includes all exams, allowing you to achieve your diploma in just ten days.

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What's Included in the BCS Business Analysis Diploma?

The examination details differ between each of the four course modules. Please see each specific course page to view this information.

All four training courses include:

  • Official BCS Examinations
  • The Knowledge Academy Courseware
  • Free BCS Membership for 1 year after taking your first BCS Professional Exam, where applicable
  • Completion Certificate
  • Experienced Instructor 
  • Refreshments 

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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BCS International Diploma In Business Analysis Examination Information

Two Core Modules to pass:

  • BCS Certificate in Business Analysis Practice
  • BCS Certificate in Requirements Engineering

One Knowledge Based Module:

  • BCS Certificate in Commercial Awareness
  • BCS Foundation Certificate in Business Analysis
  • BCS Foundation Certificate in Organisational Behaviour
  • BCS Foundation Certificate in Business Change
  • BCS Foundation Certificate in IS Project Management

One Practitioner Module:

  • ​BCS Certificate in Modelling Business Processes
  • BCS Practitioner Certificate in Benefits Management and Business Acceptance

Please note there are 3 other practitioner modules which you can take, however, The Knowledge Academy do not have these courses.

  • BCS System Modelling Techniques
  • BCS System Development Essentials
  • BCS Data Management Essentials

BCS Core Modules:

BCS Certificate in Business Analysis Practice Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 52/80
  • Calculators: Calculators cannot be used during this examination

BCS Certificate in Requirements Engineering Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Knowledge Based Modules

BCS Foundation Certificate in Organisational Behaviour

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Analysis Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Change Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in IS Project Management Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Modules

BCS Practitioner Certificate in Modelling Business Processes Examination

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination Information

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes + 15 Minutes Reading Time
  • Supervised: Yes
  • Open Book: Yes
  • Pass Mark: 50%
  • Calculators: Calculators cannot be used during this examination

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in Business Analysis Exam

BCS Foundation Certificate in Business Analysis Course Outline

This course covers the following key areas, which on completion, delegates will be able to demonstrate exceptional knowledge and understanding:

  • The Role and Competencies of a Business Analyst
  • Strategy Analysis
  • Business System and Business Process Modelling
  • Stakeholder Analysis
  • Investigation and Modelling Techniques
  • Requirements Engineering
  • Business Case Development
  • Management of Business Change

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Who should attend this Business Analysis Training Course? 

This Business Analysis training course is suitable for anyone interested in enhancing their understanding of Business Analysis principles, business process improvement, and change implementation.

The following job roles would benefit from completing this Business Analysis certification:

  • Business Analysts
  • Business Directors
  • Project Managers
  • Change Managers
  • Any personnel belonging to these departments

Prerequisites

There are no formal prerequisites for this training course and so anybody can attend.

BCS Foundation Certificate in Business Analysis Course Overview

The BCS Foundation Certificate in Business Analysis is a popular course that can help individuals gain an introductory understanding of what Business Analysis is and how to use it within an organisation. This course is also a prerequisite for the Practitioner (or Intermediate) level Business Analysis certifications.

This globally recognised training course demonstrates to candidates the role of a Business Analyst and how they work with others within a business improvement team. Delegates will gain the ability to identify where amelioration can be made, and what changes can be enforced to achieve such developments. Further skills acquired on this course enable candidates to assist with change mechanisms and ensure that transitions run smoothly.

Business Analysis is used among all sectors and so Analysts from all sectors and departments will benefit from acquiring this knowledge, which is easily transferable and universally applicable. Thus, there are great career prospects associated with this role.

After completing this BCS Foundation Certificate in Business Analysis, candidates will be fully acquainted with the responsibilities of a Business Analyst. They will also possess excellent appreciation of principles such as:

  • Research methods
  • Modelling business processes
  • Documenting process modelling
  • Stakeholder analysis
  • Change management
  • Strategy examination
  • Business case development
  • Risk assessments
  • Meeting specifications

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What's included in this Business Analysis Training Course?

This training course includes:

  • The BCS Foundation Certificate in Business Analysis Examination
  • The Knowledge Academy's Foundation Certificate in Business Analysis Courseware
  • Free BCS Membership for 1 Year upon completion of the first Professional Examination
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

Show moredown

BCS Foundation Certificate in Business Analysis Exam Information

The BCS Foundation Certificate in Business Analysis exam is:

  • 1 hour
  • Multiple choice
  • 40 questions
  • 65% pass mark
  • Closed book

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Business Change Exam

BCS Foundation Certificate in Business Change Course Outline

​This training course will explore the following areas:

IT-Enabled Business Change Overview:

  • The Role of IT
  • Four-View Model of a Business
  • Business Change Life Cycle
  • Business Change Stakeholders
  • Business Change Techniques
  • Business Modelling Techniques

Business/IT Alignment:

  • Understanding the Organisation/Business Environment
  • Strategic Analysis Techniques
  • SWOT Analysis
  • Business/IT Alignment Key Areas
  • Risk and Impact Analysis
  • Business Architecture Frameworks

Business Improvement Definition:

  • Systemic Thinking Principles
  • Gap Analysis
  • Requirements and Feasibility
  • Elicitation and Analysis
  • Business Case Content

Business Change Design:

  • Business Process Improvement
  • Organisational Modelling and Work Practice
  • Business Information Modelling
  • Information Management
  • IT Systems Development Life Cycles

Business Change Implementation:

  • Business Change Implementation
  • Acquiring IT Solutions - Development and Procurement Approaches
  • Business Change Implementation Roles
  • Business Change and Culture
  • Communications Planning
  • Business Acceptance and testing
  • Business Change Practises

Benefits Management and Realisation:

  • Features and Benefits
  • Benefits Realisation and Reviews
  • Benefit Types
  • Balanced Scorecard​

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Who should attend this BCS Training Course?

This training course is designed for anyone who is interested in understanding the Business Analysis structures, techniques, and methods that relate to successful business change. Professions who would benefit from this training course include Business Analysts, Change Managers, Project Managers, Business Managers, and staff members belonging to these teams.

Prerequisites

There are no prerequisites for the BCS Certificate in Business Change, hence anyone can attend.

We will provide you with a recommended reading list for this Business Change course. We advise you to complete some of this reading to maximise your chances of success.

BCS Foundation Certificate in Business Change Course Overview

The BCS Foundation Business Change certification provides delegates with the appropriate knowledge and skills to successfully apply change within their organisation. Delegates will learn to implement change whilst considering the circumstances of business mechanisms and systems.

Everyone involved in the organisation experiences the impact of a change in one way or another, thus this training course aims to ensure that employees, technology, and processes are considered. This Business Change training course teaches delegates to consider changes regarding business requirements to ensure advancement is achieved.

This BCS Foundation Certificate in Business Change training course is fully accredited by BCS

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What's Included in this BCS Training Course?

This training course includes:

  • The BCS Foundation Certificate in Business Change Examination
  • The Knowledge Academy's Business Change Courseware
  • BCS Membership for 1 Year
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

Show moredown

BCS Foundation Certificate in Business Change Examination Information

In order to gain this Business Change certification, delegates must take and pass the Business Analysis examination. The exam is:

  • 40 questions
  • Multiple choice
  • 1 hour long
  • Closed book
  • A pass mark of 65% is required to be successful. 

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in IS Project Management Exam

BCS Foundation Certificate in IS Project Management Course Outline

The following outline contains the aims and objectives that shall be covered during the course. 

  • Projects and Project Work
  • Project Planning
  • Monitoring and Control
  • Change Control and Configuration Management
  • Quality
  • Estimating
  • Risk
  • Project Communications and Project Organisation

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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Who should attend this BCS Training Course? 

This IS Project Management training course is intended for anyone who works in/is interested in IT projects. This course may benefit directors, users, and buyers.

Prerequisites

There are no entry requirements involved with the course.

BCS Foundation Certificate in IS Project Management Course Overview

The Foundation IS Project Management training course provides delegates with an understanding of the essential project management principles that are applicable to IS systems and computing environments. It will aid delegates in being able to understand the need for effective project planning and develop skills to meet project management challenges. The primary areas covered are project preparation, project management, and tracking project progress.

Delegates will also acquire an understanding of change control, risk assessments, quality advancement, and configuration. IS Project Management works well with PRINCE2® certifications as they are both project management based. On completion of this Business Analysis training course, delegates will have detailed knowledge and an appreciation of the following methods and principles:

  • Projects
  • Project planning
  • Organising projects
  • Project communication
  • Monitoring
  • Configuration
  • Risks
  • Quality
  • Change control

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What's included in this BCS Training Course?

This training course includes:

  • The BCS Foundation Certificate in IS Project Management Examination
  • The Knowledge Academy's IS Project Management Courseware
  • BCS Membership for 1 Year
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

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BCS Foundation Certificate in IS Project Management Exam Information

This BCS Foundation Certificate in IS Project Management exam is formatted in the following way:

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Total questions: 40
  • Pass Mark: 26/40 (65%)

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Specialist Certificate in Supplier Management Exam

BCS Specialist Certificate in Supplier Management Course Outline

The course covers the following modules:

  • Introduction to Supplier Management
  • Supplier Management Related Processes
  • Tools, Methods, and Techniques
  • Supplier Management Roles and Responsibilities
  • Control, Measurement, and Reporting Activities
  • Analysis of Supplier Performance, Statistics, and Trends
  • Interfaces and Dependencies
  • Planning, Improvement, and Implementation

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Who should attend this BCS Training Course?

The course is aimed primarily at those working or looking to work in a supplier management role. It is also suitable for:

  • Project Managers
  • Business Managers
  • Business Process Owners

Prerequisites

You must hold the ITIL® Foundation certificate to attend. We also recommend having at least one year’s experience in IT service management or a few years’ experience in a specialist service management discipline.

BCS Specialist Certificate in Supplier Management Course Overview

This BCS Specialist Certificate in Supplier Management course allows you to demonstrate your knowledge of a number of aspects of supplier management, including identification, selection, contracting, monitoring, reporting, and management of suppliers. 

This 3-day course is designed to prepare candidates fully for the BCS Specialist Certificate in Supplier Management exam. Once passed, the certificate prepares candidates for working in a supplier management role.

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What's included in this BCS Training Course?

The following is included with this training course:

  • The BCS Specialist Certificate in Supplier Management Examination
  • The Knowledge Academy's Specialist Certificate in Supplier Management Courseware
  • BCS Membership for 1 Year
  • BCS Completion Certificate
  • Experienced Instructor
  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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BCS Specialist Certificate in Supplier Management Examination

Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.

The BCS Specialist Certificate in Supplier Management exam follows this format:

  • 90 minute ‘closed book’
  • 25 multiple choice questions
  • The pass mark is 64% (16/25)

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Professional Certificate in Benefits Planning and Realisation Exam

BCS Professional Certificate in Benefits Planning and Realisation Outline

The BCS Professional Certificate in Benefits Planning and Realisation training course looks at the following topics:

  • The Context of Benefits Management

  • The Benefits Management Process

  • Identifying Drivers, Benefits, and Establishing a Benefits Dependency Network

  • Building the Business Case

  • Stakeholders and Change Management

  • Implementing a Benefits Management Approach

  • The Future of Benefits Management

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Who is this course for?

The BCS Professional Certificate in Benefits Planning and Realisation is designed for those who wish to understand, implement, and realise business benefit mechanisms in change scenarios. This certification is appropriate for Business Analysts, Business Architects, Project Managers, Programme Managers, Business Managers, and members of these teams.

 

Prerequisites

There are no entry requirements for this training course, so anyone can attend. 

BCS Professional Certificate in Benefits Planning and Realisation Overview

This BCS Professional Certificate in Benefits Planning and Realisation training course enables delegates to practice the techniques and systems used to determine, manage, and recognise business benefits. Benefits Planning and Realisation covers framework needed to manage and realise business benefits successfully. Business benefits are established due to the introduction of process changes, hence delegates will gain an understanding of how to govern benefits.

 

This course will also look at creating financial cases for the purpose of business change. Overall, this training course provides delegates with the relevant knowledge and skill to assist business change projects within their organisations. BCS Professional Certificate in Benefits Planning and Realisation makes up one module, hence can be used towards achieving the BCS Advanced International Diploma in Business Analysis.

 

This Business Analysis course is fully accredited by BCS, The Chartered Institute for IT.

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What's included in this BCS Professional Certificate in Benefits Planning and Realisation Training Course?

This training course includes the following:

  • The BCS Professional Certificate in Benefits Planning and Realisation Examination

  • The Knowledge Academy's Professional Certificate in Benefits Planning and Realisation Courseware

  • BCS Membership for 1 Year

  • BCS Completion Certificate

  • Experienced Instructor

  • Refreshments

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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BCS Professional Certificate in Benefits Planning and Realisation Exam

All delegates must take an exam in order to acquire the Professional Certificate. The exam details are as follows:

  • 40 questions
  • Multiple choice, scenario-based questions
  • 90 minutes long
  • Closed book

Delegates must achieve 65% to pass.

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (11 days)

Online Self-paced (88 hours)

BCS Advanced International Diploma in Business Analysis Outline

The course content for the professional certifications differ. Please visit our individual course pages to acquire this information. 

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Who is this certification for?

The Advanced International Diploma in Business Analysis is designed for senior Business Analysts who possess a range of skills and lengthy experience.

 

Prerequisites

Delegates must already hold the BCS International Diploma in Business Analysis, and have five years of experience in the field, with evidence showing their contribution to the Business Analysis community.

Delegates must complete four of the professional certifications in order to acquire this advanced qualification. The professional qualifications are split into three topic sections, Analytical Skills, Business Skills, and People Skills, hence delegates must complete at least one professional certification from each section. For Analytic Skills, delegates can choose from Business Architecture, Advanced Requirements Engineering, Data Analysis, and Agile Business Analysis. Business Skills is comprised of Business Finance and Benefits Planning and Realisation, whilst People Skills covers Stakeholder Engagement and Team Leadership.

BCS Advanced International Diploma in Business Analysis Overview

The BCS Advanced International Diploma in Business Analysis is a demonstrator of expertise, experience, and extensive contribution to the Business Analysis community. This qualification is one of the highest Business Analysis certifications that can be gained, which displays professional proficiencies. It is key that candidates provide evidence of their personal development and commitment to Business Analysis via their active contribution in order to gain this renowned advanced diploma. 

 

Please note: this is not a one-day training course, as the portfolio review is an ongoing process.

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BCS Advanced International Diploma in Business Analysis Assessment

To gain the Advanced International Diploma in Business Analysis, a portfolio review will need to take place (there is no examination). BCS will review the submitted portfolio to determine whether the candidate is eligible for the certification. They will do this by confirming correct the evidence provided by the candidate. The outcome can be decided from the portfolio review individually, however occasionally BCS can contact the applicant to discuss their inquiry in more detail if they feel necessary. 

Professional Membership Included

Candidates that successfully pass their first exam receive complementary  Professional Membership (usually priced at £152) for 1 year which provides a host of benefits such as:

  • Professional recognition - Tools to gain recognition within the industry include post nominal letters MBCS, and a defined path to Chartered status via Professional membership.
  • Career development - To plan and track progression, members use our Personal Development Plan (PDP), the CPD portal and gain full access to Browse SFIAplus, the online tool that allows them to explore the industry framework for IT skills, training and development.
  • Networking - Top people, great ideas and the latest thinking locally, nationally and online - our global networking opportunities are unrivalled and include branches, specialist groups and the Member Network.
  • Knowledge and best practice - From the latest industry news to our massive online library, the Institute’s information services keep members up to date with best practice, and at the cutting edge of IT.
  • Exclusive discounts and offers - Adding even more value to membership, our discounts and free services enable members to enjoy savings both at work and at home.

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Practitioner Certificate in Benefits Management and Business Acceptance Exam

BCS Practitioner Certificate in Benefits Management and Business Acceptance Outline

Introduction (5%)

  • The rationale for Benefits Management
  • The rationale for Business Acceptance
  • The lifecycle for solution development
    • Analyse requirements
    • Design solution
    • Develop or procure a solution
    • Test solution

Defining the Business Benefits (15%)

  • Developing the business case
  • Contents of a business case
  • Ensuring strategic fit
  • Critical Success Factors and Key Performance Indicators
  • The value chain and value propositions
  • Drivers for business change

Benefits Classification and Networks (15%)

  • Benefits Classification
  • The measurement of anticipated benefits
  • Defining business benefits, business changes and enabling changes
  • The benefits dependency framework

Planning for Benefits Management (15%)

  • Identifying benefit owners
  • Role and responsibilities of a senior responsible owner
    • Producing the delivery plan for the benefits
  • Stakeholders in benefits management
  • Identifying relevant costs
  • Investment appraisal – payback, net present value and internal rate of return
  • Determining the discount rate

Testing for Business Acceptance (5%)

  • The objectives of acceptance testing
  • Principles of testing
  • Roles and Responsibilities
  • Acceptance testing in the system development lifecycle
  • Functional and non-functional testing

Test Design Techniques (15%)

  • Test conditions and test cases
  • Models to design tests and establish coverage
  • Test cases from selected models
    • Showing clear traceability to the requirement
    • Containing an expected result 6.4
  • Test procedure specification

Test Planning, Management and Confirmation (5%)

  • Test progress monitoring and control
    • Test progress monitoring
    • Test reporting
    • Test control 7.2
  • Incident Management
  • Confirmation Testing

Reviewing the Business Case (10%)

  • Review gateways
  • Assessing the impact of changes
  • Revising the business case
  • Reassessing the benefits

Implementing the Business Change (5%)

  • Planning the implementation
  • Implementation strategies
  • Contingency planning
  • Managing stakeholders
  • Developing the required skills and knowledge

Benefits Delivery (10%)

  • Embedding the business changes
  • Reviewing the achievement of predicted benefits
  • Defining and enacting actions and adjustments
  • Confirming delivery of the benefits plan
  • Assessing the potential for further benefits delivery
  • Signing off the business case

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Who should attend?

This course is designed for anybody who is interested in enhancing their understanding of benefits management and business acceptance. In particular, Business Analysts, Business Managers, Business Change Managers, Project Managers, and their associated staff members would benefit from this training course.

Prerequisites

There are no formal requirements for this training course, so anyone can attend. 

BCS Practitioner Certificate in Benefits Management and Business Acceptance Overview

This 3-day BCS Practitioner Certificate in Benefits Management and Business Acceptance course helps delegates develop a rigorous approach to benefits management, covering topics including business case, delivery plan, implementation, and embedding change. On the final day of the course, you will sit the BCS Practitioner Certificate in Benefits Management and Business Acceptance exam, which will award you the Certificate on completion.

Acquiring this certification means delegates are one step closer to gaining the International Diploma in Business Analysis, as this course counts as one of four modules needed to achieve the Diploma.

By the end of this training course, you will be able to:

  • Create a business case that fits strategically and specifies success aspects and key performance indicators
  • Produce a delivery plan which recognises important stakeholders
  • Review a business case by reassessing the benefits
  • Implement business change at organisational levels

This training course is accredited by BCS, The Chartered Institute for IT.

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BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination

Delegates will need to take an examination for BCS Practitioner Certificate in Benefits Management and Business Acceptance to acquire the certification. The exam details are as follows:

  • Duration of 1 hour
  • 15 minutes preceding reading time
  • Open book
  • Business scenario-based questions
  • The pass mark of 50%
  • Paper based examination that must be taken in-person at an assessment centre

Additional time is granted to delegates whose native language is not the language the exam is formulated in. 

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BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination

Delegates will need to take an examination for BCS Practitioner Certificate in Benefits Management and Business Acceptance to acquire the certification. The exam details are as follows:

  • Duration of 1 hour
  • 15 minutes preceding reading time
  • Open book
  • Business scenario-based questions
  • The pass mark of 50%
  • Paper based examination that must be taken in-person at an assessment centre.

Additional time is granted to delegates whose native language is not the language the exam is formulated in. 

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (2 days)

Online Self-paced (16 hours)

BCS Foundation Certificate in User Experience Exam

BCS Foundation Certificate in User Experience​ Training Course Outline

Module 1: Guiding Principles

  • Articulate the Importance of Taking the Users' Perspective
  • Key Principles of User-Centred Design
  • ISO 9241 (Important Standard of Usability)
  • User Experience Vs Usability
  • Usability Vs User Acceptance Testing
  • Benefits of Inclusive Design

Module 2: User Research

  • Components of the Context of Use
  • Potential Users of the System
  • Describe the Kinds of Data that Should Be Collected During a Site Visit to Users
  • Observation Vs Interpretation
  • Key Principles of Contextual Inquiry
  • Affinity Programming

Module 3: Illustrating the Context of Use

  • How to Create Personas from User Research Data?
  • Hick's Law
  • How to Identify Users' Key Tasks?
  • Explain the Rationale for Focusing on User Needs
  • Elements of User Story

Module 4: Measuring Usability

  • Define Usability
  • Measures of Usability
  • Role of Design Experiments in Validated Learning
  • Strengths and Weaknesses of Multivariate Testing
  • Value of Iterative Design
  • Good and Bad User Experiences

Module 5: Information Architecture

  • Information Architecture (IA)
  • Schemes for Classifying and Organising Information
  • LATCH Model
  • Organise, Structure, and Label Content
  • Carrying Out an Open and a Closed Card Sort
  • Implementation Model, Mental Model, and Conceptual Model
  • State the Concept of Affordance

Module 6: Interaction Design 

  • Different User Interface Design Patterns
  • Choose the Correct Interactive Control in a UI Design
  • Fitts' Law
  • Concept of Progressive Disclosure
  • Interaction Design Vs Information Architecture
  • User Interface Consistency is an Important Design Principle

Module 7: Visual Design 

  • Fundamental Principles of Visual Design
  • Identify Good and Poor Page Layout
  • Eye-Tracking
  • Metaphorical Representations in Visual Design

Module 8: User Interface Prototyping  

  • Prototyping
  • Different Types of Prototypes
  • Choose Between Different Types of Prototype
  • Appropriate Type of Prototype for the Phase of Design
  • Differences Between Prototypes and Sketches
  • Sketch Paper Prototypes

Module 9: Usability Evaluation  

  • Nielsen's Usability Heuristics
  • Different Kinds of Usability Evaluation
  • Plan Usability Evaluations to Test Design Hypotheses
  • Record the Data from Usability Evaluations
  • Distinguish Between High and Low Severity Usability Problems
  • Moderating a Usability Test
  • Usability Inspection Vs Usability Test
  • Good and Poor Tasks for a Usability Test
  • Difference Between Observation and Interpretation
  • W3C's Web Content Accessibility Guidelines

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Prerequisites

There are no formal prerequisites to attend this BCS Foundation Certificate in User Experience training course.

Audience

This BCS Foundation Certificate in User Experience Training course is ideal for anyone who wants to improve the user experience for their customers. However, it will be more beneficial for professionals working as:

  • Interface Designers
  • Usability Engineers
  • Requirement Engineers
  • Product Managers

BCS Foundation Certificate in User Experience​ Training Course Overview

User Experience (UX) refers to all end-user interactions with organisations, services, or goods. UX is all about resolving problems in people's lives and assisting them in achieving their objectives by providing suitable solutions to the problems. It helps organisations to deal with their customers’ pain points, and the UX professionals investigate how to eliminate and build solutions for them. UX aids organisations to provide positive experiences that help them to keep their customers loyal to their products, services, or brand and can be very helpful for their business success. Attending this BCS Foundation Certificate in User Experience Training course help learners to plan and carry out empirical measures of user behaviour. Pursuing this training will help individuals to gain the required knowledge, skills, and experience to enhance their career prospects and become successful professionals.

This 2-day BCS Foundation Certificate in User Experience Training course covers all necessary concepts that will help delegates to become thoroughly familiar with the user experience. During this training, they will learn about the role of design experiments in validated learning. They will also learn about the value of iterative design, the LATCH model, the appropriate type of prototype for the design phase, Nielsen's usability heuristics, moderating a usability test, and many more. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help delegates to gain a comprehensive understanding of concepts required to improve the various aspects of user experience.

The Knowledge Academy is fully accredited by BCS to provide this BCS Foundation Certificate in User Experience Training course.

This training will cover various essential topics, such as:   

  • User experience vs usability
  • Potential users of the system
  • Elements of a user story
  • State the concept of affordance
  • Different types of prototypes

After attending the BCS Foundation Certificate in User Experience Training course, delegates will be able to explain the rationale for focusing on user needs effectively. They will be able to choose the correct interactive control in a UI design. Delegates will also be able to use various means to ensure that systems have an early and continual focus on users' needs.

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What's included within this BCS User Experience training course?

  • BCS Foundation Certificate in User Experience Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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BCS Foundation Certificate in User Experience Exam Information

This BCS Foundation Certificate in User Experience Training exam is formatted in the following way:

  • Type: Multiple-Choice
  • Number of Questions: 40
  • Duration: 60 Minutes
  • Supervised: Yes
  • Closed Book: Yes
  • Pass Mark: 26/40 (65%)

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Architecture Concepts and Domains​ Course Outline

Module 1: Fundamentals of Architecture

  • Meaning and Levels of Architecture
  • Various Subdomains of Enterprise Architecture and the Interactions Between Them
  • Purpose and Role of Standards and Frameworks in Architecture
  • Relevant Frameworks and Professional Standards Which Apply to Architecture
  • Meaning and Objectives of Governance, Risk Management and Compliance
  • Describe an Architect’s Contribution to a Business Case
  • Purpose and Methods of Performing Gap Analysis
  • Describe a Range of Drivers for Architecture
  • Purpose and Use of an Architecture Description

Module 2: Business Architecture

  • Identify the Meaning and Objectives of Business Architecture
  • Describe the Key Artefacts Commonly Used in Business Architecture
  • Describe the Key Activities Undertaken by a Business Architect
  • Describe the Structure and Behaviour of a Business System

Module 3: Applications Architecture

  • Identify the Meaning and Objectives of Applications Architecture
  • Important Artefacts Commonly Used in Applications Architecture
  • Key Activities Undertaken by an Applications Architect
  • Describe the Use and Behaviour of Applications in a Business
  • Explain the Purpose and use of Cross-Reference Grids
  • Identify Different Kinds of Application

Module 4: Data Architecture

  • Meaning and Objectives of Data Architecture
  • Describe Key Artefacts Commonly Used in Data Architecture
  • Key Activities Undertaken by a Data Architect
  • Differences Between Data and Information and How They are Used
  • Data Structures Used by a Business and Its Applications

Module 5: Infrastructure Architecture

  • Meaning and Objectives of Infrastructure Architecture
  • Key Artefacts Commonly Used in Infrastructure Architecture
  • Key Activities Undertaken by an Infrastructure Architect

Module 6: Software Architecture

  • Meaning and Objectives of Software Architecture
  • Describe Key Artefacts Commonly Used in Software Architecture
  • Activities Undertaken by a Software Architect
  • System Modelling Techniques
  • Role of APIs Software Architecture

Module 7: Security Architecture

  • Identify the Meaning and Objectives of Security Architecture
  • Describe the Key Artefacts Commonly Used in Security Architecture
  • Describe the Key Activities Undertaken by a Security Architect
  • Identify Legislation and Professional Standards Relevant to Security Architecture
  • Identify the Key Concepts
    • Data Architecture Security
    • Applications Architecture Security
    • Infrastructure Architecture Security

Module 8: Solution Architecture

  • Identify the Meaning and Objectives of Solution Architecture
  • Key Artefacts Commonly Used in Solution Architecture
  • Key Activities Undertaken by a Solution Architect
  • Different Types of Solution Requirements
  • Purpose and Stages of the Solution Architecture Lifecycle
  • Stakeholder Categories in Solution Architecture

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Prerequisites 

There are no formal prerequisites for attending this BCS Foundation Certificate in Architecture Concepts and Domains Training course.

Audience 

This BCS Foundation Certificate in Architecture Concepts and Domains Training course is suitable for anyone who is involved in any aspect of enterprise and solution architecture, including newcomers to the role.

BCS Foundation Certificate in Architecture Concepts and Domains​ Course Overview

Architecture is frequently regarded as the foundation of a business. It refers to the tools, solutions, and processes necessary to achieve an organisation's vision in an efficient, compliant, and cost-effective manner. This certificate training course will allow individuals to learn about the fundamental concepts of architecture as well as the various domains in which an architect can work. This foundation certificate training course will also give you an overview of the main goals and concepts of architecture, and an exploration of the various subdomains of enterprise architecture. Holding skills in this training course can help to achieve rapid and significant professional growth and expand career opportunities in this field.

In this 3-day BCS Foundation Certificate in Architecture Concepts and Domains Training course, delegates will gain a thorough understanding of the gap analysis tools to identify differences between two situations or solutions, embodied by two architecture descriptions. During this course, delegates will learn about internal and external factors and different ways to recognise them. They will also be able to increase the organisation's ability to implement transformative change. This training course will be led by our highly professional trainer who has years of experience teaching such courses and will assist delegates in gaining skills and understanding of architecture.

Course Objectives:

  • To understand how to maintain suitable hardware and software solutions
  • To know about how data can be moved through the data lifecycle
  • To audit the data designs and architecture against standards
  • To learn about complying with data legislation and regulations
  • To visualise relationships and dependencies with other applications
  • To monitor and record dependencies between applications

After attending this training course, delegates will be able to concentrate on a particular business issue or opportunity inside a particular system, which may have components from different domains. They will also be able to manage the interests of stakeholders, minimise risk, and non-compliance.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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accredited by

Our BCS Exam & course is accredited by BCS

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Official BCS Specialist Certificate in Business Relationship Management Exam

BCS Specialist Certificate in Business Relationship Management Course Outline

This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:

Module 1: Introduction to Business Relationship Management (BRM)

  • History of ITSM
  • General Introduction to ITSM
  • Goal and Objectives of BRM

Module 2: BRM related Processes

  • BRM Concepts and Principles
  • ITIL® and its Application to BRM
  • Generic BRM Processes
  • Requirements of ISO/IEC 20000

Module 3: Tools, Methods, and Techniques

  • Definition of Assessment Criteria for Choosing Appropriate Tools
  • Selection of Appropriate Support Tools and Techniques
  • Justification, Procurement, and Implementation of Tools

Module 4: BRM Roles and Responsibilities

  • Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles
  • ITIL® and its use in Defining BRM Roles

Module 5: Control, Measurement, and Reporting Activities

  • COBIT® and its Application to BRM
  • Preparation of BRM Reports for Dissemination

Module 6: Analysis of Reports, Statistics, and Trends

  • Analyse Details of Reports
  • Identify Trends
  • Identify Weaknesses

Module 7: Interfaces and Dependencies

  • Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes
  • Define and Document Dependencies

Module 8: Planning, Improvement, and Implementation

  • Activities Involved in Planning BRM
  • Understand Potential Costs, Benefits, and Problems
  • Objectives and Scope of BRM
  • Review Functionality of BRM
  • Instigate Resolutions and Proactive Improvements 

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Who should attend this BCS Training Course?

This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.  

Prerequisites

Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.

BCS Specialist Certificate in Business Relationship Management Course Overview

The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.

This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.

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What's included in this BCS Training Course?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments

 

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BCS Specialist Certificate in Business Relationship Management Examination

Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.

In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.

Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:

  • 25 Questions
  • Multiple Choice
  • 90 Minutes in Duration
  • 16/25 Pass Mark (64%)
  • Closed Book

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +1 7204454674 or Inquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

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Business Analysis Training FAQs

FAQ's

Business Analysis involves identifying business needs and problems, analysing and defining requirements, and recommending solutions to improve processes, systems, and outcomes. It also involves facilitating communication and collaboration between stakeholders and ensuring project success and sustainability.
There are several types of Business Analysis, including requirements analysis, process analysis, data analysis, organisational analysis, and strategic analysis. Each type focuses on a different aspect of the business and helps to identify areas for improvement and growth.
Business Analysis is a critical component of any business, and it is utilised in various professions, including project management, software development, finance, and healthcare, to name a few. It is necessary in any field where businesses must make data-driven decisions to succeed.
There are several advanced Business Analysis courses available, and the best one for you will depend on your specific needs and career goals. Some popular options include courses on business process improvement, data analysis, agile Business Analysis, and Business Analysis leadership. It's recommended to do research and carefully evaluate the course content, instructor credentials, and student reviews before deciding.
With Business Analysis skills, you can pursue careers such as Business Analyst, data analyst, project manager, process analyst, product manager, consultant, and more in various industries like finance, healthcare, IT, retail, and more.
A Business Analyst's role involves identifying business needs and problems and proposing solutions through analysing data, processes, and systems, with the aim of improving business performance and achieving strategic goals. They act as a bridge between business stakeholders and technical teams to ensure project success.
To study Business Analysis techniques, one should have a basic understanding of business concepts and practices. Familiarity with software applications commonly used in Business Analysis, such as Excel, is also helpful.
If you wish to earn the BCS International Diploma in Business Analysis, then you have a choice to make. You can either enrol on our BCS International Diploma in Business Analysis training course that teaches a defined series of modules. These are: BCS Certificate in Business Analysis Practice, BCS Certificate in Commercial Awareness, BCS Certificate in Modelling Business Processes and BCS Certificate in Requirements Engineering. The alternative is that you choose your own modules from the selection we have on offer. It is required that you pass the two core modules: Business Analysis Practice and Requirements Engineering. The remaining two modules can be chosen by you, however, one of these modules must be at Foundation level and the other must be at Practitioner level.
As part of enrolling on a Business Analysis training course, you will be provided with engaging sessions led by experienced instructors who will support you through training to help you pass the exam. Furthermore, by gaining a Business Analysis certification you will gain one year’s free BCS Associate membership. Refreshments and courseware are provided. BCS accredited exams are also included in the price of the Business Analysis course.
It is recommended that you take a glance at the following two books which come recommended, as they can support your learning of Business Analysis: Business Analysis 3rd Edition - Debra Paul, Donald Yeates & James Cadle, and Business Analysis Techniques: 72 Essential Tools for Success - James Cadle, Debbie Paul & Paul Turner.
We offer Business Analysis training courses in locations all over the UK, as well as abroad. We make it easy to find a training venue near you!
The Knowledge Academy is the Leading global training provider for Business Analysis Training.
The price for Business Analysis Training certification in the United States starts from $.

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