SIAM™ Training

accredited by

Our SIAM™ Professional Training course is accredited by Exin

Online Instructor-led (2 days)

Online Self-paced (16 hours)

SIAM™ Professional Training Exam

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

  • Apply All SIAM Practices for the:
    • Discovery and Strategy Stage
    • Plan and Build Stage
    • Implement Stage
    • Run and Improve Stage

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Who should attend this SIAM™ Professional Training?

This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:

  • Service Integration Managers
  • Service Delivery Managers
  • SIAM Project Managers
  • Service Architects
  • Change Managers

Prerequisites of the SIAM™ Professional Training Course

There are no formal prerequisites for attending this SIAM™ Professional Course.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM™) plays a pivotal role in ensuring seamless collaboration among various service providers, thus enabling dynamic business in modern day. This course provides a comprehensive introduction to SIAM™, shedding light on its significance in enhancing service delivery and efficiency.

To stay ahead in the competitive landscape, mastering SIAM™ is crucial for professionals involved in service management and delivery. SIAM Training and Certification equips individuals with the knowledge needed to navigate complex service ecosystems, making it indispensable for IT managers, service delivery managers, and project managers.

This 2-day SIAM Course by The Knowledge Academy is designed to empower delegates with practical insights into implementing and managing Service Integration and Management. It offers a structured approach to SIAM™, enabling delegates to apply the principles learned directly to their roles, fostering better service integration and delivery.

Course Objectives:

  • To understand the fundamental concepts of Service Integration and Management
  • To explore the key roles and responsibilities within a SIAM™ framework
  • To gain insights into effective communication and collaboration in a multi-service provider environment
  • To learn how to establish and maintain effective governance in SIAM™
  • To acquire practical skills in implementing and managing SIAM™ processes
  • To prepare for the SIAM™ Certification exam

Upon completion of the SIAM Training, delegates will benefit from a heightened understanding of service integration principles and the ability to implement them effectively. This SIAM Course equips professionals with the tools and knowledge to enhance service delivery, drive efficiency, and elevate their roles in the evolving landscape of service management.

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What’s included in this SIAM™ Professional Training Course?

  • SIAM™ Professional Examination
  • World-class training sessions from Experienced Instructors
  • SIAM™ Professional Certificate 
  • Digital Delegate pack consisting of course notes and exercises

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SIAM™ Professional Exam Information

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% 
  • Duration: 1 hour 30 Minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our SIAM™ Foundation Training course is accredited by Exin

Online Instructor-led (2 days)

Online Self-paced (16 hours)

SIAM™ Foundation Training Exam

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

  • Outline the Purpose and Value of a SIAM Approach
  • Describe Business Drivers for SIAM

Module 2: SIAM™ Layers and Structures

  • Explain the SIAM Layers
  • SIAM Structures, Advantages and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

  • Distinguish Between the Different SIAM Implementation Key Stages
  • Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
  • Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

  • Roles and Responsibilities
  • SIAM Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

  • People Practices of Managing Cross-Functional Teams
  • Process Practices of Integrating Processes Across Service Providers
  • Measurement Practices of Enabling and Reporting on end-to-end Services
  • Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

  • Function of Processes in a SIAM Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

  • Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

  • Importance of Building the Business Case, the Associated Risks and Mitigations
  • Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
  • Importance of Security, the Associated Risks and Mitigations
  • Challenges Associated with Measuring Success and its Mitigations
  • Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

  • Contribution of the Following Frameworks and Standards to a SIAM Ecosystem

 

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Who should attend this SIAM™ Foundation Training Course?

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

  • Service Integration Managers
  • Service Delivery Managers
  • Project Managers
  • IT Managers
  • Change Managers

Prerequisites of the SIAM™ Foundation Training Course

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course. 

SIAM™ Foundation Training Course Overview

Service Integration and Management (SIAM™) Foundation Training introduces delegates to the core principles of service integration, emphasising its relevance in today's complex business landscape. This course provides a foundational understanding of SIAM™ and its pivotal role in optimising service delivery across diverse service providers.

To excel in service management, mastering SIAM™ is imperative for professionals such as IT Managers, Service Delivery Managers, And Project Managers. SIAM Training and Certification empower individuals with the knowledge and skills required to navigate and succeed in multi-service provider environments, enhancing their ability to oversee integrated service delivery.

This 2-day SIAM™ Online Training Course by the Knowledge Academy is tailored to equip delegates with practical insights into the fundamentals of Service Integration and Management. The training covers key aspects, including roles and responsibilities, communication strategies, and governance within a SIAM™ framework, providing delegates with a comprehensive foundation for effective service integration.

Course Objectives:

  • To grasp the fundamental concepts of Service Integration and Management
  • To understand the key roles and responsibilities in a SIAM™ framework
  • To learn effective communication and collaboration techniques in a multi-service provider setting
  • To gain insights into establishing and maintaining governance in SIAM™
  • To familiarise oneself with practical aspects of implementing and managing SIAM™ processes
  • To prepare for the SIAM™ Foundation Certification exam

Upon completion of the SIAM™ Foundation Training, delegates will emerge with a solid understanding of SIAM™ principles and practices. Armed with the certification, delegates will have the expertise to contribute effectively to service integration initiatives, driving operational efficiency and elevating their roles in the realm of service management.

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What’s included in this SIAM™ Foundation Training Course?

  • SIAM™ Foundation Examination
  • World-class training sessions from Experienced Instructors
  • SIAM™ Foundation Certificate 
  • Digital Delegate pack consisting of course notes and exercises

Show moredown

SIAM™ Foundation Exam Information

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% 
  • Duration: 1 hour  
  • Open Book/ Closed Book: Closed Book 

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

SIAM™ Training FAQs

Service Integration and Management (SIAM™) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.
The primary benefits that encourage organisations to adopt a SIAM™ model are the capacity to meet business demands better and business expectations continuing to expand while getting more complicated and challenging.
Service integrator is responsible for running processes for the development and operations of IT services, managing the demands for IT services, and filtering the supply of IT services into an overall enterprise service catalogue.
It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.
Businesses of all sizes and industries stand to benefit from SIAM Courses. Particularly, organisations with complex service ecosystems, multiple service providers, and a desire for streamlined service delivery should consider SIAM™. Whether in IT, healthcare, finance, or any other sector, SIAM Courses equip businesses to enhance collaboration and efficiency across their service landscape.
SIAM™ offers various integrator models to suit different business needs. The common models include the Lead Supplier, SIAM™ Office, and Hybrid models. The Lead Supplier model designates one provider as the central integrator, while the SIAM™ Office model establishes a dedicated function for integration. The Hybrid model combines elements of both.
These SIAM Online Training Courses provide a comprehensive knowledge of SIAM™ structure for managing multiple suppliers of different services. You will also learn to maintain buy-in to a SIAM™ strategy and analyse organisational-specific service models.
In the realm of Service Integration and Management (SIAM™), collaboration with various frameworks and methodologies is crucial for a holistic approach. SIAM™ seamlessly integrates with other established frameworks, ensuring compatibility and providing organisations with a comprehensive solution for effective service delivery.
Embracing SIAM™ is a strategic move for organisations seeking enhanced service delivery. This approach fosters collaboration among diverse service providers, streamlining processes and promoting efficiency. By adopting SIAM™, organisations can achieve better control, improved customer satisfaction, and increased agility in responding to dynamic business demands.
There are no formal prerequisites for taking SIAM™ Online Training Courses, however a foundational knowledge of service management concepts is often beneficial. This ensures delegates can fully grasp the SIAM™ principles covered during the training sessions.
Distinguishing between SIAM™ and other IT service management frameworks, such as ITIL, is crucial for professionals navigating the complex landscape of service delivery. SIAM™ focuses on orchestrating multiple service providers, ensuring a seamless and integrated service experience, while ITIL primarily emphasises best practices for individual service providers.
Understanding the distinction between service management and SIAM™ is vital for professionals in the field. While service management focuses on individual providers and processes, SIAM™ extends its reach to oversee and integrate services across multiple providers, promoting a unified and efficient service delivery ecosystem.
When considering SIAM™ Online Training, understanding the time commitment is essential. Typically, SIAM Courses span 2 days, ensuring comprehensive coverage of the subject matter. Many training providers offer flexible scheduling options, accommodating professionals with varying commitments.
Post-SIAM Training, organisations must measure the success and effectiveness of implementation. Key indicators include improved service delivery, enhanced collaboration among providers, and increased customer satisfaction. Monitoring these factors provides a clear picture of the impact of SIAM™ on overall organisational performance.
To gauge delegates understanding and proficiency, SIAM Training Courses often include assessments or evaluations at the conclusion. These may involve practical exercises, quizzes, or project-based evaluations, ensuring that delegates can apply their knowledge effectively in real-world scenarios.
SIAM Training goes beyond theoretical concepts by incorporating industry-specific examples. These examples illustrate the practical application of SIAM™ in various sectors, offering delegates insights into how the principles can be tailored to address the unique challenges of their specific industries.
Please see our SIAM™ Training courses available in Philippines
The Knowledge Academy is the Leading global training provider for SIAM™ Training.
The price for SIAM™ Training certification in Philippines starts from $3795.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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