Course information

ISO 17020 Lead Auditor Training Course Outline

Module 1: Introduction to ISO 17020

  • Scope
  • Normative References
  • Terms and Definitions

Module 2: Inspection Bodies

  • What is Inspection?
  • Introduction to Inspection Bodies
  • Goals and Requirements of Inspection Bodies
  • Inspection According to ISO
  • Important Functions of Inspection
  • Types of Inspection Bodies
  • Inspection Body Accreditation

Module 3: Inspection Procedure

  • Select and Prepare
  • Conduct Intelligence Led Inspection
  • Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

  • What is Quality Management?
  • Introduction to Quality Improvement
  • Basics of Quality Improvement
  • Quality Improvement Process
  • Methods of Quality Improvement Management
  • Benefits of Improving Quality

Module 5: General Requirements

  • Impartiality and Independence
  • Confidentiality

Module 6: Structural Requirements

  • Administrative Requirements
  • Organisation and Management

Module 7: Resource Requirements

  • Personnel
  • Facilities and Equipment
  • Subcontracting

Module 8: Plan-Do-Check-Act

  • PDCA Cycle
  • PDCA Approach
    • Planning
    • Support
    • Operation
    • Performance Analysis
    • Improvement

Module 9: Planning Individual Internal Audits

  • Internal Audit Approach
  • Risk Assurance Mapping 
  • Audit Plan
  • Research the Audit Area
  • Conduct Process Walk-Throughs
  • Map Risks to the Organisation, Process, or Function
  • Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

  • Considerations During the Auditing Process
  • Auditing Methods
  • Requirements for Auditors
  • Conformity Assessment Audit Procedure
  • Conducting the Audit

Module 11: Auditing Roles and Principles

  • Auditing Roles
  • Audit Team 
  • Maintaining Confidentiality 
  • Independence
  • Evidence-Based Approach 
  • Integrity 
  • Fair Presentation of Audit Reports 

Module 12: Skills and Competencies of an Internal Auditor

  • Personal Attributes 
  • Skills
  • Education and Experience
  • Knowledge

Module 13: Responsibilities of the Auditor

  • Management of Personnel
  • Preparing Checklist
  • Scope of Work
  • Managing an Audit Programme 
  • Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

  • Decide What You Want to Achieve 
  • Identify Risks 
  • Plan and Audit Activities
  • Validate the Facts and Complete the Work 
  • Develop a Deliverable or Report That will Drive Action
  • Follow Up

Module 15: Audit Programme

  • Reviewing and Improving Audit Programme

Module 16: Closing an ISO 17020 Audit

  • Prepare Audit Report
  • Distribute Audit Report
  • Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Programme

  • Know What and When to Audit
  • Create an Audit Schedule
  • Pre-Planning the Scheduled Audit
  • Conducting the Audit
  • Record the Findings
  • Report Findings

Module 18: Roles and Responsibilities of a Lead Implementer

  • Roles and Responsibilities

Module 19: Difference Between Compliance and Conformity

  • What Does Compliance and Conformity Mean?
  • Compliance Vs Conformity

Module 20: Importance of Inspections for Compliance

  • Several Specific Functions in Inspections
  • Importance of Regulatory Inspections

Module 21: Reforming Inspections

  • Recognising the Inspections Problem and Mobilising Support
  • Drivers of Reform
  • Role of Public Opinion
  • Defining Goals and Approach of Reform
  • Driving Implementation Successfully

Module 22: Improve the Inspection

  • How Does Inspection and Review Support Improvement?
  • Ways to Improve the Effectiveness of Inspections
    • Standardise Inspection Procedure
    • Eliminate the Need for Manual Data Entry
    • Use Mobile Assessment Apps to Your Advantage
    • Determine the Best Inspection Frequency
    • Assign Facility-Level Inspections
    • Make Corrective Actions More Automated

Module 23: Lead Auditor

  • Who is Lead Auditor?
  • Roles and responsibilities of Lead Auditor
  • Audit Report
  • Types of Audit Process

Module 24: On-Site Audit Activities

  • Opening Meeting
  • Document Review
  • Detailed Site Inspection
  • Staff Interview
  • Review Audit Evidence
  • Closing Meeting

Module 25: Inspection and Audit

  • Audit Vs Inspection
  • Prioritising Findings
  • What to Do with the Findings?
  • Audit Assess Compliance
  • Risk-Based Selection

Module 26: Conducting an Audit

  • Initiating Audit
  • Preparing Audit Activities
  • Conducting Audit Activities
  • Preparing and Distributing Audit Report
  • Completing Audit
  • Conducting Audit
  • Follow-Up

Module 27: Nonconformity and Corrective Action

  • Nonconformity
  • Corrective Actions 

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Who should attend this ISO 17020 Lead Auditor Training Course?

The ISO 17020 Lead Auditor Training Course is designed for those who want to get better at conducting audits of inspection bodies while adhering to the ISO 17020 Standard. The ISO 17020 Lead Auditor Training Course can benefit individuals such as:

  • Quality Managers
  • Lead Auditors
  • Inspection Body Managers
  • Internal Auditors
  • Quality Assurance Professionals
  • Quality Coordinators
  • Regulatory Compliance Officers 

Prerequisites of the ISO 17020 Lead Auditor Training Course

There are no formal prerequisites for this ISO 17020 Lead Auditor Training Course.

ISO 17020 Lead Auditor Training Course Overview

ISO 17020 Training is a critical component of inspection bodies' success, ensuring adherence to international standards and the delivery of accurate and reliable inspection services. As the demand for precision and reliability in inspections grows, ISO 17020 holds paramount importance in the realm of quality assurance.

Knowing ISO 17020 is essential for professionals involved in inspection bodies, as it equips them to ensure compliance with international standards and maintain the highest level of inspection quality. This course is ideal for quality managers, auditors, and inspection professionals aiming to master ISO 17020 and contribute to the competence and credibility of inspection bodies.

The Knowledge Academy's 5-day ISO 17020 Course empowers delegates with the knowledge and skills to lead inspections effectively, assess compliance with ISO 17020 standards, and drive continuous improvement in inspection processes. Delegates will not only become proficient in ISO 17020 but will also be prepared to lead inspections with precision and contribute to the overall quality and competence of inspection bodies.

Course Objectives:

  • To understand the general and structural requirements of ISO 17020
  • To attain knowledge of various types of auditing and questioning techniques
  • To learn the various ways to improve the effectiveness of inspections
  • To become familiar with how to prepare and conduct audit activities
  • To attain in-depth knowledge of nonconformity and corrective actions
  • To learn how to recognise the inspection problem and mobilise support

After attending this training course, delegates will be able to maintain confidentiality and independence during audits. They will also be able to manage an audit programme and communicate at all levels of an organisation.


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What’s included in this Introduction to ISO 17020 Lead Auditor Training Course?

  • ISO 17020 Lead Auditor Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 17020 Lead Auditor Certificate
  • Digital Delegate Pack

ISO 17020 Lead Auditor Exam Information 

To achieve the ISO 17020 Lead Auditor Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes  

Why choose us

Our Manilla venue


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IT support is on hand to sort out any unforseen issues that may arise.

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Manila is the capital of the Philippines with a population of around 1.650 million, it is just one of the sixteen cities that make up Metro Manilla which has an overall has a population of 12 million. Due to its population Manila is arguably the most densely populated city worldwide. Manila is home to some of the oldest universities in the Philippines, such as the University of Santo Tomas. There are also some of the best universities in the Philippines in the city, these are the University of the City of Manila and the University of the Philippines Manilla. The main three-tier public education system is looked after by the department of education and the division of the city schools of Manilla. There are 32 public high schools and 71 public elementary schools.

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Corner Paseo De Roxas and Ayala Avenue,

T: +44 1344 203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 17020 Training | ISO 17020 Lead Auditor Training in Manilla. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 17020 Training | ISO 17020 Lead Auditor Training in Manilla, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 17020 Training | ISO 17020 Lead Auditor Training in Manilla. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 17020 Training | ISO 17020 Lead Auditor Training in Manilla sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 17020 Training | ISO 17020 Lead Auditor Training in Manilla FAQs

ISO 17020 is an international standard that specifies the need for the proficiency and objectivity of inspection organisations.
There are no formal prerequisites for attending this ISO 17020 Lead Auditor Training course.
This ISO 17020 Lead Auditor Training course is intended for anyone who wants to understand the requirements of ISO 17020 and the accreditation of the inspection body accreditation.
ISO 17020 standard offers a framework for evaluating and accrediting inspection bodies, which are responsible for performing inspections in a large number of different sectors, including manufacturing, construction, and transportation.
Quality management is the process of ensuring that an organisation’s products or services meet or exceed customer requirements and expectations.
This course is [ ] day(s)
After attending this training course, delegates will be able to maintain confidentiality and independence during audits. They will also be able to manage an audit programme and communicate at all levels of an organisation.
In this ISO 17020 Lead Auditor Training course, you will learn about ISO 17020, inspection bodies and procedures, quality management and improvement, the skills and competencies of an internal auditor, the roles and responsibilities of the lead auditor, the audit process, on-site audit activities, how to prepare and conduct audit activities, prepare and distribute an audit report, nonconformity and corrective actions, and other related concepts.
The training fees for ISO 17020 Lead Auditor Training certification in Manilla starts from $3195
The Knowledge Academy is the Leading global training provider for ISO 17020 Lead Auditor Training.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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