Administering Cisco Unified Communications Manager - Philippines

Administering Cisco Unified Communications Manager

By the end of the course, you will be able to:

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups

The course covers the following topics:

Module: Introduction to IP Telephony

• Exploring IP Telephony
• Explain the differences between the traditional voice and the IP telephony networks
• Explain the role of the publisher and subscriber servers in the IP telephony network
• Distinguish between the various services that are provided on the servers
• Describe the intracluster communications between the servers
• Illustrate the scalability of a single cluster and the use of dedicated servers
• Describe the 1:1 and 2:1 clustering options for redundancy and high availability
• Discuss the hardware that is used to support the server software

Describing Deployment Models

• Define the single-site deployment for a single cluster
• Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition
• Describe the centralized call-processing deployment for a single cluster with remote physical locations
• Explain the distributed call-processing deployment for multiple clusters with multiple physical locations
• Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations
• Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization

Understanding Advanced Multisite Features

• Describe the need for CAC in an IP telephony network
• Explain the function of AAR in a centralized deployment
• Describe the function of SRST in a centralized cluster environment

Module: Defining the Basic Configuration

• Logging In to Cisco Unified Communications Manager
• Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them
• Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications
• Discuss logging in to the command line interface and its various commands, functions, and features

Examining Basic Server Configuration

• Explain DNS and how to eliminate reliance upon DNS within the server configuration
• Describe how to edit the enterprise parameters to prepare for phone registration

Describing Multilevel Administration

• Explain the steps to configure multilevel administration
• Create end users using Cisco Unified Communications Manager Administration
• Create new roles, copy existing roles, and use standard roles
• Create new user groups, copy existing user groups, and use standard user groups
• Assign users to the various user groups to allow various privileges

Configuring DRS Backup and Restore Procedures

• Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System
• Explain the procedures to restore the system to a previous backup point

Module: User Administration

• Understanding User Configuration
• Describe the various methods of creating users in Cisco Unified Communications Manager
• Explain the association of devices to users in user management
• Describe the assignment of users to user groups

Using the User Web Pages

• Describe the purpose of the user web pages in Cisco Unified Communications Manager
• Explain the user perspective of using the user web pages to configure the various user features

Module: Exploring Phone Registration and Cisco Unified IP Phones

• Configuring System Parameters
• Describe configuration for autoregistration of phones
• Describe configuring Unified CM groups for redundancy and load sharing
• Explain date/time group configuration
• Discuss various codecs and region configuration
• Explain location configuration
• Describe AAR and Cisco Unified SRST configuration
• Describe configuration of device pools
• Describe configuration steps for creating a DHCP server within the cluster
• Explain device defaults configuration
• Describe configuration options for enterprise and service parameters
• Describe the licensing process for endpoints and servers

Supporting Cisco Unified IP Phones

• Describe the various Cisco Unified IP phone model families and the differences between them
• Describe the specific features that are available in each phone model
• Describe the purpose, configuration, and features of the phone button template
• Describe the purpose, configuration, and features of the softkey template

Exploring Phone Registration and IP Phone Communications

• Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers
• Complete phone and DN configuration
• Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones

Utilizing the Bulk Administration Tool (BAT)

• Provide an overview of BAT and its features, purpose, and function
• Explain the configuration steps for using BAT to create phones and users
• Describe TAPS

Module: Basic Route Plan Configuration

• Implementing Dial Plan Connectivity
• Describe the role of a dial plan and the issues that are related to dial plan design
• Define trunks and the various trunk types, and describe how they are used
•  Provide an overview of gateways and gateway types, and describe how they are used

Creating Route Plans

• Define the various route patterns and wildcards that are used for internal and external calling
• Explain how digit analysis makes dialing decisions
• Describe route patterns, route lists, and route groups
• Configure FAC, and CMC for cost control or accounting

Module: Route Filters and Digit Manipulation

• Configuring Translation Patterns and Route Filters
• Describe the behavior and configuration of translation patterns
• Explain the 9.@ pattern and its use in route filters
• Explain the function and configuration of route filters with the use of DDI and the Route Plan Report

Implementing Digit Manipulation

• Describe DDI and its function in the route pattern configuration
• Provide a detailed description of transformation masks, and their function, purpose, and configuration
• Explain and run a Route Plan Report

Module: Class of Control

• Defining Class of Control
• Describe the need for class of control within the IP telephony network
• Provide a detailed description of partitions and their configuration
• Describe CSSs, their configuration, and their relationship to partitions
• Explain the configuration of the PLAR application

Using Class of Control Features

• Provide a detailed description of call restriction between class of user and geographic location
• Explain time-of-day routing using time periods and time schedules
• Describe the traditional and the line/device approach to CSS management

Module: Understanding Media Resources

• Defining Media Resources
• Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated
• Explain the function and configuration of conference bridges
• Describe MTPs
• Provide a description of the transcoder and its use, function, and configuration
• Explain how to configure an MOH server
• Describe the purpose of the annunciator and its configuration

Exploring Media Resource Management

• Describe media resource management and how resources are allocated
• Explain the configuration of MRGs
• Explain the configuration of MRGLs

Module: Features and Services

• Describing Basic Features
• Describe the functions and configurations of the Call Park and Directed Call Park features
• Explain the Call Pickup and Group Call Pickup features and configurations
• Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates
• Explain shared lines and the Barge and Privacy features

Exploring Hunt Groups

• Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
• Explain the configuration of the line group and the assignment of DNs
• Describe the configuration of the hunt list and assignment of line groups
• Explain the detailed configuration of the hunt pilot and assignment of the hunt list
• Describe the final forwarding features and their purpose in hunt groups
• Describing Phone Services
• Provide an overview of Cisco IP Phone Services
• Explain the configuration of Cisco IP Phone Services

Labs

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Basic Settings
• Lab 2-3: Backing Up and Restoring the Publisher
• Lab 3-1: Creating and Associating Users
• Lab 4-1: Configuring the System to Support Cisco IP Phones
• Lab 4-2: Using the Cisco Unified Communications Manager BAT
• Lab 5-1: Configuring Basic Dial Plan Elements
• Lab 6-1: Configuring Complex Dial Plan Elements
• Lab 7-1: Implementing Calling Privileges and Restrictions
• Lab 8-1: Configuring Media Resources
• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage