Administering Cisco Unified Communications Manager
By the end of the course, you will be able to:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
The course covers the following topics:
Module: Introduction to IP Telephony
- Exploring IP Telephony
- Explain the differences between the traditional voice and the IP telephony networks
- Explain the role of the publisher and subscriber servers in the IP telephony network
- Distinguish between the various services that are provided on the servers
- Describe the intracluster communications between the servers
- Illustrate the scalability of a single cluster and the use of dedicated servers
- Describe the 1:1 and 2:1 clustering options for redundancy and high availability
- Discuss the hardware that is used to support the server software
Describing Deployment Models
- Define the single-site deployment for a single cluster
- Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition
- Describe the centralized call-processing deployment for a single cluster with remote physical locations
- Explain the distributed call-processing deployment for multiple clusters with multiple physical locations
- Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations
- Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization
Understanding Advanced Multisite Features
- Describe the need for CAC in an IP telephony network
- Explain the function of AAR in a centralized deployment
- Describe the function of SRST in a centralized cluster environment
Module: Defining the Basic Configuration
- Logging In to Cisco Unified Communications Manager
- Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them
- Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications
- Discuss logging in to the command line interface and its various commands, functions, and features
Examining Basic Server Configuration
- Explain DNS and how to eliminate reliance upon DNS within the server configuration
- Describe how to edit the enterprise parameters to prepare for phone registration
Describing Multilevel Administration
- Explain the steps to configure multilevel administration
- Create end users using Cisco Unified Communications Manager Administration
- Create new roles, copy existing roles, and use standard roles
- Create new user groups, copy existing user groups, and use standard user groups
- Assign users to the various user groups to allow various privileges
Configuring DRS Backup and Restore Procedures
- Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System
- Explain the procedures to restore the system to a previous backup point
Module: User Administration
- Understanding User Configuration
- Describe the various methods of creating users in Cisco Unified Communications Manager
- Explain the association of devices to users in user management
- Describe the assignment of users to user groups
Using the User Web Pages
- Describe the purpose of the user web pages in Cisco Unified Communications Manager
- Explain the user perspective of using the user web pages to configure the various user features
Module: Exploring Phone Registration and Cisco Unified IP Phones
- Configuring System Parameters
- Describe configuration for autoregistration of phones
- Describe configuring Unified CM groups for redundancy and load sharing
- Explain date/time group configuration
- Discuss various codecs and region configuration
- Explain location configuration
- Describe AAR and Cisco Unified SRST configuration
- Describe configuration of device pools
- Describe configuration steps for creating a DHCP server within the cluster
- Explain device defaults configuration
- Describe configuration options for enterprise and service parameters
- Describe the licensing process for endpoints and servers
Supporting Cisco Unified IP Phones
- Describe the various Cisco Unified IP phone model families and the differences between them
- Describe the specific features that are available in each phone model
- Describe the purpose, configuration, and features of the phone button template
- Describe the purpose, configuration, and features of the softkey template
Exploring Phone Registration and IP Phone Communications
- Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers
- Complete phone and DN configuration
- Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones
Utilizing the Bulk Administration Tool (BAT)
- Provide an overview of BAT and its features, purpose, and function
- Explain the configuration steps for using BAT to create phones and users
- Describe TAPS
Module: Basic Route Plan Configuration
- Implementing Dial Plan Connectivity
- Describe the role of a dial plan and the issues that are related to dial plan design
- Define trunks and the various trunk types, and describe how they are used
- Provide an overview of gateways and gateway types, and describe how they are used
Creating Route Plans
- Define the various route patterns and wildcards that are used for internal and external calling
- Explain how digit analysis makes dialing decisions
- Describe route patterns, route lists, and route groups
- Configure FAC, and CMC for cost control or accounting
Module: Route Filters and Digit Manipulation
- Configuring Translation Patterns and Route Filters
- Describe the behavior and configuration of translation patterns
- Explain the 9.@ pattern and its use in route filters
- Explain the function and configuration of route filters with the use of DDI and the Route Plan Report
Implementing Digit Manipulation
- Describe DDI and its function in the route pattern configuration
- Provide a detailed description of transformation masks, and their function, purpose, and configuration
- Explain and run a Route Plan Report
Module: Class of Control
- Defining Class of Control
- Describe the need for class of control within the IP telephony network
- Provide a detailed description of partitions and their configuration
- Describe CSSs, their configuration, and their relationship to partitions
- Explain the configuration of the PLAR application
Using Class of Control Features
- Provide a detailed description of call restriction between class of user and geographic location
- Explain time-of-day routing using time periods and time schedules
- Describe the traditional and the line/device approach to CSS management
Module: Understanding Media Resources
- Defining Media Resources
- Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated
- Explain the function and configuration of conference bridges
- Describe MTPs
- Provide a description of the transcoder and its use, function, and configuration
- Explain how to configure an MOH server
- Describe the purpose of the annunciator and its configuration
Exploring Media Resource Management
- Describe media resource management and how resources are allocated
- Explain the configuration of MRGs
- Explain the configuration of MRGLs
Module: Features and Services
- Describing Basic Features
- Describe the functions and configurations of the Call Park and Directed Call Park features
- Explain the Call Pickup and Group Call Pickup features and configurations
- Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates
- Explain shared lines and the Barge and Privacy features
Exploring Hunt Groups
- Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
- Explain the configuration of the line group and the assignment of DNs
- Describe the configuration of the hunt list and assignment of line groups
- Explain the detailed configuration of the hunt pilot and assignment of the hunt list
- Describe the final forwarding features and their purpose in hunt groups
- Describing Phone Services
- Provide an overview of Cisco IP Phone Services
- Explain the configuration of Cisco IP Phone Services
Labs
- Lab 2-1: Performing General Administration
- Lab 2-2: Configuring Basic Settings
- Lab 2-3: Backing Up and Restoring the Publisher
- Lab 3-1: Creating and Associating Users
- Lab 4-1: Configuring the System to Support Cisco IP Phones
- Lab 4-2: Using the Cisco Unified Communications Manager BAT
- Lab 5-1: Configuring Basic Dial Plan Elements
- Lab 6-1: Configuring Complex Dial Plan Elements
- Lab 7-1: Implementing Calling Privileges and Restrictions
- Lab 8-1: Configuring Media Resources
- Lab 9-1: Configuring User Features
- Lab 9-2: Configuring Hunt Groups and Call Coverage