Senior Management Training - Canada

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

• Effective Interpersonal Communication
• Understanding the Environment
• Emotional Intelligence
• Delivering and Receiving Feedback
• Handling Difficult Conversations
• Active Listening and presentations
• Non-verbal and verbal Communication
• Presentations
• Written and Oral Communication

Module 2: Conflict

• Interpersonal and Organisational Conflict Resolution
• Mediation

Module 3: Creativity and Innovation

• Creative Thinking
• Customer service and support

Module 4: Employee Wellbeing

• Assisting the employees
• Safety and wellness of the employees
• Stress Management
• Violence Detection and Prevention
• Work-life Balance

Module 5: Ethics

• Social Responsibility
• Inquiry and questions
• Meeting Management

Module 6: Group Dynamics

• Group Problem Solving and Decision Making
• Learn to Lead Groups and Meetings
• Online Groups
• Questioning Techniques

Module 7: Leadership Training

• Common Employment Laws
• Crisis Management
• Dealing with Ineffective Managers
• Learn about effective Decision Making
• Delegation
• Demonstrating Integrity and Courage in employees
• Employee Maintenance
• Managing Absenteeism
• Managing Day-to-Day Employee Performance
• Managing High Potential Talented Employees
• Managing in Tough Times
• Strategic Leadership and Thinking
• Supervision and management

Module 8: Performance Management

• Capacity Building
• Disciplinary Action
• Goal Setting and Feedback
• Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

• Benchmarking
• Balanced Scorecard
• Plan-Do-Study-Act Cycle for Continuous Improvement
• Problem Solving & Lean Concepts
• Systems Thinking

Module 10: Executive Training

• Team Building
• Employee Empowerment and Involvement
• Team Building Activities
• Self-directed Teams
• Team Performance Management