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Problem Solving Course Outline

Module 1: Introduction to Problem Solving

  • What is Problem Solving?
  • Characteristics of Difficult Problems
  • Barriers to Problem Solving

Module 2: Strategies for Investigating Problems

  • Psychological Strategies
    • Trial and Error
    • Algorithm
    • Heuristics
  • Problem Solving Strategies

Module 3: Overcoming Barriers to Problem Solving

  • Decision Making Problems
  • Troubleshooting and Diagnosis Problems
  • Strategic Performance Problems
  • Policy Analysis Problems
  • Design Problem Solving

Module 4: Models for Problem Solving

  • Deming Wheel – PDCA Cycle
  • Hurson’s Productive Thinking Model
  • Fishbone
  • TRIZ
    • What is TRIZ?
    • Key Tools of TRIZ

Module 5: Problem Solving Cycle

  • Problem Solving Cycle
    • Identify the Problem
    • Explore Possible Strategies
    • Set Goals
    • Look at Alternatives
    • Select a Possible Solution
    • Implement a Possible Solution
    • Evaluate the Result

Module 6: Applying Critical Thinking to Everyday Problems

  • Make the Best Use of Time
  • Difference Between Urgency and Importance
  • Tackle One Thing at a Time
  • Step by Step Approach
  • Record Progress
  • Modify Habits
  • Tackle Autopilot Mode
  • Change Perspective
  • Be Reasonable and Practical

Module 7: Improving Decision Making Skills and Thinking Capacity

  • Steps to Effective Decision-Making
  • Creating a Paired Comparison Analysis Table
  • Grid Analysis Tool for Decision-Making
  • Improving Decision Making Skills and Thinking Capacity
    • Knowledge
    • Comprehension
    • Application
    • Analysis
    • Synthesis
    • Evaluation
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Who Should Attend this Problem Solving Course?

This Problem Solving Course is designed for professionals who want to strengthen their ability to analyse challenges, evaluate alternatives, and make more effective decisions. It can particularly benefit:

  • Team Leaders
  • Project Managers
  • Business Analysts
  • Consultants
  • Quality Control Professionals
  • Operations Managers
  • Entrepreneurs and Business Owners

Prerequisites for the Problem Solving Course

There are no formal prerequisites for attending this Problem Solving Course. However, an interest in improving decision-making, critical thinking, and analytical skills can be beneficial.

Problem Solving Course Overview

The Problem Solving Course introduces delegates to structured approaches for identifying, analysing, and resolving workplace problems. It covers barriers to problem solving, investigative strategies, decision-making challenges, troubleshooting, and models such as PDCA, Fishbone, Hurson’s Productive Thinking Model, and TRIZ.

Delegates will develop skills in exploring alternatives, setting goals, selecting suitable solutions, implementing actions, and evaluating results. The training also builds practical knowledge of critical thinking, time management, paired comparison analysis, and grid analysis for better decision-making.

This 1-Day Problem Solving Course by The Knowledge Academy enables delegates to apply structured problem-solving techniques across professional situations. They will be able to investigate problems, compare possible solutions, make more informed decisions, and evaluate outcomes effectively.

Problem Solving Course Objectives

  • To understand the principles of Problem Solving and its significance in management
  • To explore different Problem Solving models and their practical applications
  • To develop critical thinking and decision-making skills for effective issue resolution
  • To learn tactics and strategies for addressing problems and overcoming obstacles
  • To enhance troubleshooting and diagnosis abilities
  • To identify and address common barriers to effective Problem Solving

Learning Outcome of this Problem Solving Course

Upon completing this Problem Solving Course, delegates will be able to identify problems, evaluate possible solutions, and apply structured approaches to reach effective outcomes. They will also strengthen their critical thinking, decision-making, and analytical skills to handle workplace challenges with greater confidence.

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What’s Included in this Problem Solving Course?

  • World-Class Training Sessions from Experienced Instructors
  • Problem Solving Certificate
  • Digital Delegate Pack
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Train Your Workforce

Looking for Problem Solving Course in-house or onsite training in Edmonton? We specialise in corporate group training and bulk bookings for organisations of all sizes in Edmonton. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Edmonton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

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Ways to take Problem Solving Course in Edmonton

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 4 Dec 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

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Package deals for Problem Solving Course in Edmonton

Our training experts have compiled a range of course packages on a variety of categories in Problem Solving Course, to boost your career. The packages consist of the best possible qualifications with Problem Solving Course, and allows you to purchase multiple courses at a discounted rate.

Problem Solving Course in Edmonton FAQs

What is Problem Solving?

Problem Solving is the process of identifying a challenge, analysing its causes, exploring possible solutions, and selecting an appropriate course of action. It helps individuals make structured decisions and achieve more effective outcomes.

What is Problem Solving Training?

Our Problem Solving Training equips delegates with structured techniques to identify, analyse, and resolve workplace challenges effectively. The course develops practical skills in evaluating alternatives, selecting suitable solutions, implementing corrective actions, and assessing outcomes to support better decision-making.

Who should attend this Problem Solving Training?

Our Problem Solving Training is suitable for professionals seeking to strengthen their analytical thinking, decision-making, and workplace problem-solving skills. It is particularly beneficial for Team Leaders, Project Managers, Business Analysts, Consultants, Operations Managers, and Quality Control Professionals who handle challenges and support process improvements.

Is this Problem-Solving Training suitable for beginners?

Yes, this Problem-Solving Training is suitable for beginners with no prior experience. It introduces core problem-solving concepts step by step before developing skills in critical thinking, decision-making, and structured problem-solving techniques.

What are the benefits of attending this Problem Solving Training Course?

Our Problem Solving Training helps delegates approach problems more systematically, evaluate alternatives, and make better-informed decisions. It also strengthens critical thinking, analytical ability, troubleshooting, and confidence when addressing workplace challenges.

What skills will I gain from this Problem-Solving Training?

Delegates will gain problem analysis, critical thinking, decision-making, troubleshooting, goal setting, solution evaluation, and strategic thinking skills from this Problem Solving Training. They will also learn how to compare alternatives and implement suitable solutions.

Do you provide a self-paced option for this Problem Solving Training?

Yes, our Problem Solving Course is available through Online Self-Paced Learning, allowing delegates to study at their own convenience. This flexible format provides access to course materials and resources, helping delegates develop their problem-solving skills at a pace that suits their schedule.

Do you offer 24/7 support for this Problem-Solving Course?

Yes, we provide 24/7 customer support for delegates attending our Problem Solving Course. Our dedicated support team is available to assist with course-related queries, training access, and learning resources. Delegates can reach us through the phone number or email address provided on our website.

What is the duration of this Problem-Solving Course?

This Problem-Solving Course takes 1 Day to complete. It provides focused learning on structured problem solving, critical thinking, and effective decision-making.

What tools are used in Problem Solving Training?

Our Problem Solving Training introduces tools and models such as the PDCA Cycle, Fishbone Diagram, Hurson’s Productive Thinking Model, TRIZ, Paired Comparison Analysis, and Grid Analysis. These approaches help delegates investigate problems, compare options, and make structured decisions.

What industries benefit most from problem-solving skills?

Problem-solving skills are valuable across industries such as technology, manufacturing, healthcare, finance, engineering, construction, retail, and logistics. Our Problem Solving Course helps delegates develop practical skills to analyse workplace challenges, evaluate solutions, and make informed decisions across these sectors.

Do you provide corporate training for this Problem Solving Certification?

Yes, The Knowledge Academy provides Problem Solving Training for Employees through corporate training options for organisations and teams. It helps strengthen problem-solving, critical thinking, and decision-making skills across the workforce.

Who should I contact if I am unable to access this Problem Solving Course?

If you experience difficulty accessing our training, including the Problem Solving Online Course option, our 24/7 customer support team is available to assist you. You can contact us through the phone number or email address provided on our website for help with course access and related queries.

Will I receive a certificate after completing this Problem Solving Training?

Yes, delegates receive a certificate after successfully completing the Problem Solving Training. It recognises completion of the course and the problem-solving knowledge developed during the training.

How can I access this Problem Solving Training Course materials?

You can access your Problem Solving Course materials through the MyTKA Training Portal, where training resources are available in one convenient location. Delegates can revisit the materials as needed throughout their learning journey.

How can I apply problem-solving techniques to workplace challenges?

You can begin by clearly identifying the problem, investigating possible causes, setting objectives, and comparing alternative solutions. After selecting and implementing an appropriate solution, evaluate the results and make adjustments where necessary.

Do you provide online training option for this Problem Solving Training?

Yes, The Knowledge Academy offers flexible online learning options for Problem Solving Training. Delegates can choose a suitable learning format based on their schedule and preferred learning style.

What are the career prospects after getting certified in this Problem Solving Online Course?

Problem Solving Training can support professional development in roles that require analysis, decision-making, troubleshooting, and process improvement. These skills are particularly relevant to roles in management, operations, project delivery, consulting, business analysis, and quality management.

Why are problem-solving skills important in the workplace?

Problem-solving skills are important because workplace challenges can affect productivity, quality, and decision-making. These skills help professionals respond to issues systematically, choose appropriate solutions, and maintain smoother day-to-day operations.

What is the role of critical thinking in problem-solving?

Critical thinking helps individuals examine information objectively, question assumptions, compare alternatives, and evaluate possible outcomes. It supports more logical and practical decision-making throughout the problem-solving process.

Why choose The Knowledge Academy in Edmonton over others?

As one of the top training providers, The Knowledge Academy offers structured Problem Solving Training with experienced instructors, flexible learning options, and dedicated support. Delegates develop practical problem-solving and decision-making skills that can be applied across a wide range of professional environments.

What is the cost/training fees for Problem Solving Course in Edmonton?

The training fees for Problem Solving Course in Edmonton starts from CAD2495

Which is the best training institute/provider of Problem Solving Course in Edmonton?

The Knowledge Academy is one of the Leading global training provider for Problem Solving Course.

What are the best Management Courses courses in Edmonton?

Please see our Management Courses courses available in Edmonton

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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