Certified Lean IT Training - Canada

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

• About Lean
• Origins of Lean
• Lean in a Nutshell
• Key Lean Terms and Concepts
• Muda
• Wastes of Lean
• Classical Forms of Muda
• Lean Temple
• Hoshin Kanri (Policy Deployment)
• Jidoka (Autonomation)
• Just in Time (JIT)
• Big Losses
• Lean Business and Uses of Lean
• What Lean Should Look Like?
• PDCA (Plan, Do, Check, Act)
• Lean IT and Lean IT Dimensions

Module 2: Lean Customer

• Customers, Processes, and Waste
• What are Customers?
• Why do we Need to Listen to the VOC?
• Determine the Value and Define the VOC
• VOC Methodology
• Identify Customers
• Customer Segmentation
• SIPOC
• Gather Customer Information
• Tips for Customer Information Sources
• Analyse Customer Information
• Affinity Diagrams
• Overview of the Kano Model
• Kano Analysis
• What the Lines Imply?
• Axis
• Determine Customer Needs
• Identifying the Requirements
• What is a Critical to Quality (CTQ)?
• Critical to Quality Trees
• Why Do This?
• Identify Critical Customer Needs
• Identify Quality Drivers
• Identify Performance Requirements
• CTQ Trees in Action
• Common Terminology
• What Might the Customer Care About?

Module 3: Lean Process

• Lean Principles
• Value
• Path to Value
• Lean Principle
• Value Stream Terminology
• Process Maps
• Swim Lanes
• Process Mapping
• Typical Process Map Contents
• What is Value Stream?
• Value Stream Maps
• Steps for Building a Value Stream Map
• Push Vs Pull Systems
• Key Lean Metrics
• Choosing the Right Metrics
• Metrics and Measures Roadmap

Module 4: Managing Performance

• What are Lean Process Measurements?
• Two Top-Level Measures
• Application of OEE
• Four Sub-Metrics
• Calculating OEE and TEPP
• Key Performance Indicators (KPIs)
• Process Measurement Points
• Criteria for Good Measures

Module 5: Lean Organisation

• Lean Leadership
• Employee Empowerment
• Communication Planning
• Pursuing Perfection
• Visual Management
• Cell Information Boards
• Guidelines for Visual Management
• Visual Management Checklist

Module 6: Behaviour and Attitude

• Lean Management
• Leadership and Culture
• Gemba and Gemba Walk
• 5S and Steps of 5S

Module 7: Problem/Kaizen

• Kaizen Philosophy and Events
• Formal Kaizen Process and Roles
• What is DMAIC and DMAIC Cycle?
• Problem Solving Framework
• Background to Problem Solving
• Seven-Step Problem-Solving Methodology
• Generate and Select Solutions
• 5 Whys
• Completing the 5 Whys
• Root Cause Analysis
• Key Steps in the Use of a Fishbone Diagram
• Example of Workshop Validation Process
• Cause and Effect Diagram
• Fishbone
• Reverse Fishbone
• Pareto Analysis

Who should attend this Certified Lean IT Training Course?

The Lean IT Certification is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:

• IT Managers
• IT Service Managers
• IT Process Improvement Specialists
• IT Project Managers
• IT Consultants
• Change Managers
• Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Lean IT Courses. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates. 

Certified Lean IT Training Course Overview

The Lean IT Courses offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-Day Lean IT Courses by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

• To impart a thorough understanding of Lean principles in an IT context
• To demonstrate effective techniques for waste reduction in IT processes
• To equip delegates with skills for enhancing IT service efficiency
• To prepare individuals for the Lean IT Certification examination
• To provide insights into continuous improvement strategies in IT services

Upon completion of the course, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.
 

Core Concept Covered in Lean IT Training

Lean IT Training equips learners to improve IT service efficiency, eliminate waste, and optimise processes using Lean principles. Professionals can gain an understanding of how Lean methods apply to IT Service Management (ITSM).

Key topics covered in this training include:

• Waste Identification and Reduction: Learn how to spot the seven types of waste in IT and apply Lean techniques to eliminate them for better performance.
• Process Improvement Capability: Analyse IT processes, spot inefficiencies, and streamline workflows using structured Lean techniques to improve service delivery.
• Customer Value Focus: Assess customer needs, define value from the user’s perspective, and align IT services to deliver higher-quality outcomes.
• Process Optimisation Techniques: Apply Lean methods to streamline IT workflows, remove inefficiencies, and improve the speed and reliability of service delivery.
• Continuous Improvement: Adopt iterative improvement cycles and foster a collaborative culture to implement ongoing enhancements through Gemba walks.
• Kaizen-based Problem-solving: Implement Lean IT tools such as the five Whys, fishbone diagram, and Define, Measure, Analyse, Improve and Control (DMAIC) to identify root causes and drive improvements.
• Performance Measurement Competency: Use Lean IT metrics such as process efficiency, value stream metrics, and performance data to monitor progress and support decisions.

What’s included in this Certified Lean IT Training Course?

• Certified Lean IT Examination
• World-Class Training Sessions from Experienced Instructors
• Certified Lean IT Certificate
• Digital Delegate Pack

Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

• Question Type: Multiple Choice 
• Total Questions: 40 
• Pass Mark: 26/40 pass mark or 65%
• Duration: 60 Minutes