Course information

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

  • About Lean
  • Origins of Lean
  • Lean in a Nutshell
  • Key Lean Terms and Concepts
  • Muda
  • Wastes of Lean
  • Classical Forms of Muda
  • Lean Temple
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just in Time (JIT)
  • Big Losses
  • Lean Business and Uses of Lean
  • What Lean Should Look Like?
  • PDCA (Plan, Do, Check, Act)
  • Lean IT and Lean IT Dimensions

Module 2: Lean Customer

  • Customers, Processes, and Waste
  • What are Customers?
  • Why do we Need to Listen to the VOC?
  • Determine the Value and Define the VOC
  • VOC Methodology
  • Identify Customers
  • Customer Segmentation
  • Gather Customer Information
  • Tips for Customer Information Sources
  • Analyse Customer Information
  • Affinity Diagrams
  • Overview of the Kano Model
  • Kano Analysis
  • What the Lines Imply?
  • Axis
  • Determine Customer Needs
  • Identifying the Requirements
  • What is a Critical to Quality (CTQ)?
  • Critical to Quality Trees
  • Why Do This?
  • Identify Critical Customer Needs
  • Identify Quality Drivers
  • Identify Performance Requirements
  • CTQ Trees in Action
  • Common Terminology
  • What Might the Customer Care About?

Module 3: Lean Process

  • Lean Principles
  • Value
  • Path to Value
  • Lean Principle
  • Value Stream Terminology
  • Process Maps
  • Swim Lanes
  • Process Mapping
  • Typical Process Map Contents
  • What is Value Stream?
  • Value Stream Maps
  • Steps for Building a Value Stream Map
  • Push Vs Pull Systems
  • Key Lean Metrics
  • Choosing the Right Metrics
  • Metrics and Measures Roadmap

Module 4: Managing Performance

  • What are Lean Process Measurements?
  • Two Top-Level Measures
  • Application of OEE
  • Four Sub-Metrics
  • Calculating OEE and TEPP
  • Key Performance Indicators (KPIs)
  • Process Measurement Points
  • Criteria for Good Measures

Module 5: Lean Organisation

  • Lean Leadership
  • Employee Empowerment
  • Communication Planning
  • Pursuing Perfection
  • Visual Management
  • Cell Information Boards
  • Guidelines for Visual Management
  • Visual Management Checklist

Module 6: Behaviour and Attitude

  • Lean Management
  • Leadership and Culture
  • Gemba and Gemba Walk
  • 5S and Steps of 5S

Module 7: Problem/Kaizen

  • Kaizen Philosophy and Events
  • Formal Kaizen Process and Roles
  • What is DMAIC and DMAIC Cycle?
  • Problem Solving Framework
  • Background to Problem Solving
  • Seven-Step Problem Solving Methodology
  • Generate and Select Solutions
  • 5 Whys
  • Completing the 5 Whys
  • Root Cause Analysis
  • Key Steps in the Use of a Fishbone Diagram
  • Example of Workshop Validation Process
  • Cause and Effect Diagram
  • Fishbone
  • Reverse Fishbone
  • Pareto Analysis

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Who should attend this Certified Lean IT Training Course?

The Certified Lean IT Course is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:

  • IT Managers
  • IT Service Managers
  • IT Process Improvement Specialists
  • IT Project Managers
  • IT Consultants
  • Change Managers
  • Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Certified Lean IT Training Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.  

Certified Lean IT Training Course Overview

The "Certified Lean IT Training" offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day Lean IT Course by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

  • To impart a thorough understanding of Lean principles in an IT context
  • To demonstrate effective techniques for waste reduction in IT processes
  • To equip delegates with skills for enhancing IT service efficiency
  • To prepare individuals for the Lean IT Certification examination
  • To provide insights into continuous improvement strategies in IT services

Upon completion of the Certified Lean IT Training, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

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What’s included in this Certified Lean IT Training Course?

  • Certified Lean IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean IT Certificate
  • Digital Delegate Pack 

Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 26/40 pass mark or 65%
  • Duration: 60 Minutes

Why choose us

Our Windsor venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

­­­­Windsor, a city in the Canadian province of Ontario, has an average population of roughly 210,900 spread across 56.49 square miles of land.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Windsor, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin). 

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Comfort Inn & Suites Ambassador Bridge
2330 Huron Church Road
N9E 3S6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean IT Training | Certified Lean IT Training in Windsor. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Lean IT Training | Certified Lean IT Training in Windsor, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Lean IT Training | Certified Lean IT Training in Windsor FAQs

The course includes 2 days of classroom training from an expert instructor, courseware book including slides, and a certificate of achievement upon completion.
Yes, the course includes the Lean IT Foundation exam.
Your instructor will be a Lean IT expert with many years of experience in implementing and using the methodology.
Please arrive at the venue at 8:45am.
The training fees for Certified Lean IT Training certification in Windsor starts from CAD3095
The Knowledge Academy is the Leading global training provider for Certified Lean IT Training.
Please see our Lean IT courses available in Windsor
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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