ITIL® 5 Strategy Certification Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Strategy Course Outline

Module 1: ITIL Foundation recap

  • Key Concepts of ITIL
    • Explain the ITIL Guiding Principles
    • Key Concepts of Products and Services and Product and Service Management
    • Understand the ITIL Product and Service Lifecycle
    • Describe the ITIL Four Dimensions of Product and Service Management
    • Explain the Components and Purpose of the ITIL Value System

Module 2: Key concepts of ITIL Strategy

  • Key Concepts of ITIL Strategy
    • Understand Digital Transformation and the Role of Digital Strategy
    • Key Characteristics of Strategy
    • Describe Strategy in a VUCA Environment
    • Describe Business and Operating Models and how they Relate to Strategy

Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management

  • Strategy across the ITIL Four Dimensions
    • Understand Strategic Considerations for the 'Organisations and People' Dimension
    • Understand Strategic Considerations for the 'Partners and Suppliers' Dimension
    • Understand Strategic Considerations for the 'Information and Technology' Dimension
    • Understand Strategic Considerations for the 'Value Streams and Processes' Dimension

Module 4: The ITIL Strategy Management Model

  • Introduction to the ITIL Strategy Management Model
    • Understand the Purpose of the ITIL Strategy Management Model
    • Describe the Structure of the ITIL Strategy Management Model

Module 5: The ITIL Strategy Development Lifecycle

  • Strategy Development
    • Purpose and Key Outputs of Each Activity within the Strategy Development Lifecycle
    • How the ITIL Guiding Principles Support Strategy Development
    • How PESTLE Factors Influence Strategy?
    • Describe How Internal Capabilities and Resources Affect Strategy
    • Apply the 'Observe' Step of the Strategy Development Lifecycle
    • Apply the 'Orient' Step of the Strategy Development Lifecycle
    • Apply the 'Decide' Step of the Strategy Development Lifecycle
    • Apply the 'Plan' Step of the Strategy Development Lifecycle

Module 6: The ITIL Strategy Implementation Lifecycle

  • Strategy Implementation
    • Purpose and Key Outputs of Each Activity within the Strategy Implementation Lifecycle
    • How Strategic Objectives are Translated into Implementation Initiatives during the 'Plan' Activity
    • How the Execution Approach for Implementation Initiatives is Selected during the 'Plan' Activity
    • How Strategy Implementation is Balanced with Effective Operations during the 'Execute' Activity
    • Key Functions of the 'Synthesize' Activity
    • How the 'Reflect' Activity of the Strategy Implementation Lifecycle is Performed
    • Fundamental Considerations of Strategy Implementation
    • Apply the Strategy Implementation Lifecycle to a Given Scenario

Module 7: Sustainable Strategy Management

  • Sustainable Strategy Management
    • How Sustainable Strategy Implementation is Ensured
    • How Ongoing Relevance and Success of Strategy are Ensured

Module 8: Strategic Capabilities

  • Leadership
  • Communication
  • Innovation
  • AI Governance
  • Organisational Change Management (OCM)
  • Digital Ethics
  • Complexity Thinking
  • Portfolio Management
  • Risk Management
  • Sustainability

Module 9: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Consider ITIL® 5 Strategy?  

ITIL® 5 Strategy is suited to professionals who are responsible for setting direction, shaping service priorities, and aligning IT initiatives with organisational goals. It is particularly relevant for individuals involved in leadership, planning, and governance roles, such as: 

  • IT Managers and Senior Leaders 
  • Service and Product Owners 
  • Digital and Transformation Leads 
  • Portfolio and Programme Managers 
  • Business Strategy and Governance Professionals 
  • Risk, Compliance, and Decision-Making Roles 

Prerequisites for ITIL® 5 Strategy Training 

Delegates must have successfully completed the ITIL® 5 Foundation Certification before attending this course. This prerequisite ensures learners have a solid understanding of core ITIL principles, enabling them to effectively engage with strategic concepts and advanced service management practices covered at this level. 

Entry Requirements for ITIL® 5 Strategy Training 

To progress to ITIL® 5 Strategy, learners must first complete the ITIL® 5 Foundation. Individuals who hold the ITIL® 4 Foundation will need to complete the ITIL® 5 Bridge Course before moving forward with this Strategy module.

ITIL® 5 Strategy Certification Overview

The ITIL® 5 Strategy Certification Course builds a foundation in strategic planning and governance within IT service management. It focuses on aligning IT services with organisational goals to deliver business value, covering value streams, service portfolios, and decision-making frameworks. 

This training supports upskilling by helping professionals turn business priorities into actionable strategies. It enhances readiness to manage complex challenges while strengthening analytical skills for efficiency and organisational resilience. 

This 2-Day course offered by The Knowledge Academy enables delegates to apply strategic concepts in real-world scenarios. It emphasises practical implementation, supporting informed decisions, service optimisation, and adaptability to evolving business needs.

The ITIL® 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® 5 Strategy Certification

 

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What’s Included in this ITIL® 5 Strategy?  

  • World-Class Training Sessions from Experienced Instructors 
  • Interactive Learning with 24*7 Support 
  • Digital Delegate Pack 
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ITIL® 5 Strategy Course Eam Information

The ITIL® 5 Strategy course assesses delegate understanding of strategic principles in digital product and service management. It equips delegates with knowledge of value-driven planning, governance, and alignment practices needed to enable sustainable, business-focused service strategies.

The ITIL® 5 Strategy Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book
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Looking for ITIL® 5 Strategy Certification Training in-house or onsite training in Mississauga? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mississauga. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Master ITIL® 5 Strategy Certification Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Learn ITIL® 5 Strategy Certification Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Package deals for ITIL® 5 Strategy Certification Training

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Strategy Certification Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Strategy Certification Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Strategy Certification in Mississauga FAQs

What is ITIL® 5 Strategy Certification?

ITIL® 5 Strategy Certification validates a professional’s ability to align IT-enabled services with organisational strategy, focusing on value creation, governance, risk, and decision-making, helping leaders design, plan, and adapt service strategies in dynamic business environments.

How does ITIL® Strategy Certification support digital transformation?

ITIL® Strategy Certification helps organisations adopt value‑driven, adaptable service management practices, enabling IT teams to support digital transformation, change management, and long‑term business growth.

Who should take the ITIL® Strategy Certification course?

This course is ideal for IT managers, service leaders, and transformation professionals responsible for strategic planning, governance, and continual improvement.

What will I learn in an ITIL® Strategy-focused course?

You will learn how to plan, direct, and improve IT services, ensuring they align with business goals, manage risk, and support digital transformation.

Are there any prerequisites for ITIL® Strategy Certification?

Yes. Candidates must hold ITIL® Version 5 Foundation or ITIL® 4 Foundation to take ITIL® Version 5 Strategy. No other certifications are mandatory, though practical experience in IT service management and strategic roles is strongly recommended.

How will ITIL® Strategy Certification benefit my career?

The certification strengthens your profile as a strategic IT professional, opening opportunities in leadership, governance, and business-aligned IT roles.

When is the ITIL® 5 Strategy Certification Course launching?

The ITIL 5 Strategy Certification was launched on 9th April 2026. To get more information about the course and prices, get in touch with us.

What is the cost/training fees for ITIL® 5 Strategy Certification Training in Mississauga?

The training fees for ITIL® 5 Strategy Certification Training in Mississauga starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Strategy Certification Training in Mississauga?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Strategy Certification Training.

What are the best ITIL® Certification Training courses in Mississauga?

Please see our ITIL® Certification Training courses available in Mississauga

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