ITIL® 5 Strategy Certification in Kitchener

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ITIL® 5 Strategy Certification Training

Kitchener

Understand how strategy influences value streams and service portfolios
Explore alignment between business priorities, governance, and digital services
Gain valuable skills to implement IT techniques with ITIL® Strategy Certification

Dates & Prices

ITIL® 5 Strategy Certification Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Strategy Course Outline

Module 1: ITIL Foundation recap

Key Concepts of ITIL
- Explain the ITIL Guiding Principles
- Key Concepts of Products and Services and Product and Service Management
- Understand the ITIL Product and Service Lifecycle
- Describe the ITIL Four Dimensions of Product and Service Management
- Explain the Components and Purpose of the ITIL Value System

Module 2: Key concepts of ITIL Strategy

Key Concepts of ITIL Strategy
- Understand Digital Transformation and the Role of Digital Strategy
- Key Characteristics of Strategy
- Describe Strategy in a VUCA Environment
- Describe Business and Operating Models and how they Relate to Strategy

Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management

Strategy across the ITIL Four Dimensions
- Understand Strategic Considerations for the 'Organisations and People' Dimension
- Understand Strategic Considerations for the 'Partners and Suppliers' Dimension
- Understand Strategic Considerations for the 'Information and Technology' Dimension
- Understand Strategic Considerations for the 'Value Streams and Processes' Dimension

Module 4: The ITIL Strategy Management Model

Introduction to the ITIL Strategy Management Model
- Understand the Purpose of the ITIL Strategy Management Model
- Describe the Structure of the ITIL Strategy Management Model

Module 5: The ITIL Strategy Development Lifecycle

Strategy Development
- Purpose and Key Outputs of Each Activity within the Strategy Development Lifecycle
- How the ITIL Guiding Principles Support Strategy Development
- How PESTLE Factors Influence Strategy?
- Describe How Internal Capabilities and Resources Affect Strategy
- Apply the 'Observe' Step of the Strategy Development Lifecycle
- Apply the 'Orient' Step of the Strategy Development Lifecycle
- Apply the 'Decide' Step of the Strategy Development Lifecycle
- Apply the 'Plan' Step of the Strategy Development Lifecycle

Module 6: The ITIL Strategy Implementation Lifecycle

Strategy Implementation
- Purpose and Key Outputs of Each Activity within the Strategy Implementation Lifecycle
- How Strategic Objectives are Translated into Implementation Initiatives during the 'Plan' Activity
- How the Execution Approach for Implementation Initiatives is Selected during the 'Plan' Activity
- How Strategy Implementation is Balanced with Effective Operations during the 'Execute' Activity
- Key Functions of the 'Synthesize' Activity
- How the 'Reflect' Activity of the Strategy Implementation Lifecycle is Performed
- Fundamental Considerations of Strategy Implementation
- Apply the Strategy Implementation Lifecycle to a Given Scenario

Module 7: Sustainable Strategy Management

Sustainable Strategy Management
- How Sustainable Strategy Implementation is Ensured
- How Ongoing Relevance and Success of Strategy are Ensured

Module 8: Strategic Capabilities

Leadership
Communication
Innovation
AI Governance
Organisational Change Management (OCM)
Digital Ethics
Complexity Thinking
Portfolio Management
Risk Management
Sustainability

Module 9: ITIL and Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Who Should Consider ITIL® 5 Strategy?

ITIL® 5 Strategy is suited to professionals who are responsible for setting direction, shaping service priorities, and aligning IT initiatives with organisational goals. It is particularly relevant for individuals involved in leadership, planning, and governance roles, such as:

IT Managers and Senior Leaders
Service and Product Owners
Digital and Transformation Leads
Portfolio and Programme Managers
Business Strategy and Governance Professionals
Risk, Compliance, and Decision-Making Roles

Prerequisites for ITIL® 5 Strategy Training

Delegates must have successfully completed the ITIL® 5 Foundation Certification before attending this course. This prerequisite ensures learners have a solid understanding of core ITIL principles, enabling them to effectively engage with strategic concepts and advanced service management practices covered at this level.

Entry Requirements for ITIL® 5 Strategy Training

To progress to ITIL® 5 Strategy, learners must first complete the ITIL® 5 Foundation. Individuals who hold the ITIL® 4 Foundation will need to complete the ITIL® 5 Bridge Course before moving forward with this Strategy module.

ITIL® 5 Strategy Certification Overview

The ITIL® 5 Strategy Certification Course builds a foundation in strategic planning and governance within IT service management. It focuses on aligning IT services with organisational goals to deliver business value, covering value streams, service portfolios, and decision-making frameworks.

This training supports upskilling by helping professionals turn business priorities into actionable strategies. It enhances readiness to manage complex challenges while strengthening analytical skills for efficiency and organisational resilience.

This 2-Day course offered by The Knowledge Academy enables delegates to apply strategic concepts in real-world scenarios. It emphasises practical implementation, supporting informed decisions, service optimisation, and adaptability to evolving business needs.

The ITIL® 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® 5 Strategy Certification

What’s Included in this ITIL® 5 Strategy?

World-Class Training Sessions from Experienced Instructors
Interactive Learning with 24*7 Support
Digital Delegate Pack

ITIL® 5 Strategy Course Eam Information

The ITIL® 5 Strategy course assesses delegate understanding of strategic principles in digital product and service management. It equips delegates with knowledge of value-driven planning, governance, and alignment practices needed to enable sustainable, business-focused service strategies.

The ITIL® 5 Strategy Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Strategy Certification Training in-house or onsite training in Kitchener? We specialise in corporate group training and bulk bookings for organisations of all sizes in Kitchener. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Kitchener venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kitchener is a city located in Southern Ontario, Canada. There is a population of around 219,200 people living in Kitchener whilst the metropolitan area has around 507,100 people inhabiting there. The University of Waterloo is a public research university based just outside of Kitchener. The University was established in 1956. The University of Waterloo has around 30,000 students in attendance studying various areas such as; Applied Health Sciences, Public Health, Accounting & Finance, International Affairs, Engineering, Environment, Mathematics, Science and Pharmaceutical Studies. The Wilfrid Laurier University is also located just outside of Kitchener. It is a public research university and was established in 1973. There are around 18,000 students in attendance either full time or part time.

Ways to take ITIL® 5 Strategy Certification Training in Kitchener

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Strategy Certification Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Strategy Certification Training in Kitchener delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Strategy Certification Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Strategy Certification Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Strategy Certification Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Strategy Certification Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Strategy Certification Training in Kitchener from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Strategy Certification Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 5 Strategy Certification Training Schedule in Kitchener

Online Instructor-Led

Classroom

Onsite

Package deals for ITIL® 5 Strategy Certification Training

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Strategy Certification Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Strategy Certification Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Strategy Certification in Kitchener FAQs

What is ITIL® 5 Strategy Certification?

ITIL® 5 Strategy Certification validates a professional’s ability to align IT-enabled services with organisational strategy, focusing on value creation, governance, risk, and decision-making, helping leaders design, plan, and adapt service strategies in dynamic business environments.

How does ITIL® Strategy Certification support digital transformation?

ITIL® Strategy Certification helps organisations adopt value‑driven, adaptable service management practices, enabling IT teams to support digital transformation, change management, and long‑term business growth.

Who should take the ITIL® Strategy Certification course?

This course is ideal for IT managers, service leaders, and transformation professionals responsible for strategic planning, governance, and continual improvement.

What will I learn in an ITIL® Strategy-focused course?

You will learn how to plan, direct, and improve IT services, ensuring they align with business goals, manage risk, and support digital transformation.

Are there any prerequisites for ITIL® Strategy Certification?

Yes. Candidates must hold ITIL® Version 5 Foundation or ITIL® 4 Foundation to take ITIL® Version 5 Strategy. No other certifications are mandatory, though practical experience in IT service management and strategic roles is strongly recommended.

How will ITIL® Strategy Certification benefit my career?

The certification strengthens your profile as a strategic IT professional, opening opportunities in leadership, governance, and business-aligned IT roles.

When is the ITIL® 5 Strategy Certification Course launching?

The ITIL 5 Strategy Certification was launched on 9th April 2026. To get more information about the course and prices, get in touch with us.

What is the cost/training fees for ITIL® 5 Strategy Certification Training in Kitchener?

The training fees for ITIL® 5 Strategy Certification Training in Kitchener starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Strategy Certification Training in Kitchener?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Strategy Certification Training.

What are the best ITIL® Certification Training courses in Kitchener?

Please see our ITIL® Certification Training courses available in Kitchener

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Courses Related to ITIL® Certification Training

ITIL® 5 Foundation Certification ITIL® Version 5 Foundation Bridge Training ITIL® 5 Product Certification ITIL® 5 Experience Certification

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