ITIL® 4 Foundation Certification in Halifax

Home

Courses

ITIL® Certification Training

ITIL® 4 Foundation Certification Course

Halifax

Learn best practices in IT service management effectively
Gain valuable insights into ITIL frameworks and methodologies
Boosts your career progression opportunities with ITIL 4 Foundation Certification

Dates & Prices

ITIL® 4 Foundation Certification Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Foundation Certification Course Outline

Module 1: Introduction

What is ITIL®?
ITIL® 4 Certification Journey
Course Objectives
About the Course

Module 2: Key Concepts of Service Management

Concept of Value
- What Do We Mean by Value?
- Definition of Value
- What is an Organisation?
- How is Value Created Between Organisations?
- Service Relationships
- Providers and Consumers Co-Create Value
Stakeholder and Service Consumer Roles
- Stakeholders
- Service Provider Organisations
- Service Consumer Organisations
- Other Stakeholders
- How is Value Created?
- Service Consumer Roles
- Activity
Service Offerings
- What is a Product?
- What is a Service?
- What is a Service Offering?
Creating Value with Services
- Value Co-Creation
- Service Provider
- What are Service Consumers?
- What are Products and Services?
- Definitions
- What are Service Relationships?
- What is the Meaning of Service Provision?
- What is Service Consumption?
- Service Relationship Management
- How Organisations Co-Create Value?
- Service Relationship Model
- Value, Outcomes, Costs, and Risk
- Definitions
- What Can Be Described as Utility and Warranty?
- Review and Reflect
- Quiz

Module 3: Key Concepts of ITIL® 4

Four Dimensions of Service Management
- Holistic Approach to Service Management
- Four Dimensions of Service Management
- Organisations and People
- What the Dimension Includes?
- What is Culture, and Why is it Needed?
- What a Supportive Culture Requires?
- What to Pay Attention to?
- Organisational Complexities
- Information and Technology
- Things to Consider
- Partners and Suppliers
- Organisations and their Partners and Suppliers
- Forms of Cooperation
- What Goes into Supplier Strategy?
- What is a Value Stream?
- Value Streams and Processes
- Questions to create, deliver and improve
Activity
ITIL® Service Value System
- ITIL® SVS
- ITIL® SVS Inputs
- Governance
- Challenges of Silos
- Need for Continual Improvement
- Applying the SVS
Service Value Chain
- Introduction to the ITIL® Service Value Chain
- Opportunity Vs Demand
- Converting Inputs into Outputs
- Service Value Chain, its Practices, and Value Streams
- Activities
- Review and Reflect Quiz

Module 4: Guiding Principles

Introduction to the Guiding Principles
- What is a Guiding Principle?
- Focus on Value
- How is Value is Perceived?
- CX and UX
- How Would You Apply this Principle?
- Start Where You Are
- Assess Where You Are
- Role of Measurement
- Applying the Principle
- Progress Iteratively with Feedback
- Role of Feedback
- Use of Feedback Loops
- Iteration and Feedback Together
- Collaborate and Promote Visibility
- Communication and Visibility
- Key Collaboration Pairs
- Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Judging What to Keep
- Conflicting Objectives
- Applying the Principle
- Optimise and Automate
- Road to Optimisation
- Using Automation
- Applying the Principle
- Activity: Case Studies
Using the Guiding Principles
- Guiding Principles in Context
- Guiding Principles Your Examples
- Principle Interaction
- Applying the Guiding Principles
- Guiding Principles: Task
- Principle Interaction
- Review and Reflect Quiz
- Extension Activity 2

Module 5: ITIL® 4 Management Practices

Purpose of the ITIL® Practices
- Management Practices
- 34 ITIL® Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Overview of Eight ITIL® Practices
- Eight Practices
- Information Security Management
- Contribution of Information Security Management to SVC
- Relationship Management
- Supplier Management
- Evaluating and Selecting Suppliers
- Contribution of Supplier Management to SVC
- IT Asset Management
- Contribution of IT Asset Management to SVC
- Service Configuration Management
- Contribution of Service Configuration Management to SVC
- Monitoring and Event Management
- Contribution of Monitoring and Event Management to SVC
- Deployment Management
- Approaches for Deployment
- Contribution of Deployment Management to SVC
- Release Management
- Contribution of Release Management to SVC
Key Management Practices – Part 1
- What is an Incident?
- Incident Management Guidance
- Incident Management Tools
- Incident Updates
- Types of Incidents
- Collaboration
- Swarming
- Third-Party Products and Services
- Incident Management Contribution to SVC
- Service Request Management
- What is a Service Request?
- Steps for Request Fulfilment
- Request Processes and Procedures
- Service Request Management Contribution to the SVC
- Methods of Fulfilling Requests
- Service Desk
- Automation
- Task: Service Desk ‘Pitch’
- Service Desk Provisions
- Service Desk Support
- Service Desk Skills
- Service Desk Contribution to the SVC
Key Management Practices – Part 2
- Problem Management
- Phases of Problem Management
- Identifying a Problem
- Problem Control
- Workaround
- Error Control
- Links to Other Practices
- Interfaces
- Problem Management Contribution to the SVC
- Continual Improvement
- Applying Continual Improvement
- Continual Improvement Model
- What is the Vision?
- Where are We Now?
- Where do We Want to Be?
- CSFs and KPIs
- How do We get There?
- Take Action
- Did we Get There?
- How do We Keep the Momentum?
- Methods to Continually Improve
- Continual Improvement Activity
- Tracking
- CI Responsibility
- Continual Improvement Contribution to the SVC
Key Management Practices – Part 3
- Service Level Management
- Activity
- Service Level Agreements
- Key requirements for SLAs
- Watermelon SLA Effect
- Customer Engagement
- Customer Feedback
- Metrics
- Service Level Management Contribution to the SVC
- Change Enablement
- Define Change
- Scope of Change Enablement
- Change Authority
- Types of Change
- Scheduling
- Change Enablement Contribution to the SVC
Review and Reflect
- Quiz
- Activities
- Course Review
- What’s Next?

Who should attend this ITIL® 4 Foundation Certification Training?

The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry. This ITIL Certification is particularly valuable for:

IT Managers
Service Desk Managers
System Administrators
Network Engineers
IT Consultants
Project Managers
Business Analysts

Prerequisites of the ITIL® 4 Foundation Certification

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

ITIL® 4 Foundation Certification Training Overview

The ITIL® 4 Foundation Course introduces the latest iteration of IT Infrastructure Library (ITIL®) standards, a critical framework for managing and optimising IT services. Its relevance in today’s technology-driven world is paramount, as it aligns IT service operations with broader business strategies, enhancing efficiency and productivity.

Understanding the principles of the ITIL® 4 Foundation Course is vital for IT Professionals seeking to adapt to evolving business needs. It's particularly essential for Project Managers, IT Service Managers, and support staff. Mastering this subject ensures that IT operations contribute effectively to overall business success, enhancing customer satisfaction and business growth.

The Knowledge Academy's 2-day ITIL Certification Course offers a comprehensive overview of this framework, ensuring delegates quickly grasp its key concepts and practices. This efficient training approach is designed to expedite the certification process, providing participants with the skills needed to implement ITIL® standards effectively in their organisations.

ITIL® 4 Foundation Certification Training Course Objectives

To introduce the core concepts and principles of the ITIL® 4 framework
To equip learner with the skills to effectively manage IT services aligning with business goals
To prepare attendees for the ITIL® 4 Foundation Certification exam
To demonstrate the integration of ITIL® 4 with modern digital technologies
To enhance practical understanding through real-world examples and case studies

Upon completion of the ITIL Certification, participants will have a thorough understanding of ITIL® principles and their application in the real world. They will be well-prepared for the certification exam and possess the skills necessary to improve IT service management within their organisations, ensuring alignment with business objectives and enhancing overall efficiency.

What's included in this ITIL® 4 Foundation Certification Course?

The ITIL® 4 Foundation Examination
World-Class Training from Experienced ITIL® Instructors
ITIL® 4 Foundation Certificate
Digital Delegate Pack

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% or 26/40 Marks
Duration: 60 minutes
Open Book/ Closed Book: Closed Book

Our Halifax venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Halifax (otherwise known as the ‘Halifax Regional Municipality’) is the capital of Nova Scotia in Canada. Halifax has a population of around 410,000 people, most of which are based in the urban area of Halifax Harbour. The Halifax Regional Municipality consists of the former locations of Halifax, Dartmouth, Bedford, and the Municipality of Halifax County. This merge was completed in 1996. Halifax is a strong economic power and deals with business from across the globe, handling agriculture, mining, forestry and gas sectors for government services and private sector companies. It has been ranked the fourth best place to live in Canada. There is a high level of public schools located in Halifax, around 140 and are administered by the Halifax Regional School Board mostly, but a few by the Counseil scolaire acadien provincial. There are also six private schools which operate independently. There are a number of universities including Dalhousie University, Saint Mary’s University and the Atlantic School of Theology. Because of the number of universities and colleges, and their highness in quality, Halifax is seen a hub of youth culture.

Ways to take ITIL® 4 Foundation Certification Course in Halifax

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Certification Course Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master ITIL® 4 Foundation Certification Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Foundation Certification Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

ITIL® 4 Foundation Certification Course Schedule in Halifax

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for ITIL® 4 Foundation Certification Course

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Foundation Certification Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Foundation Certification Course, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

Complete ITIL® 4 Managing Professional (MP) Certification Path

ITIL® 4 Foundation Certification Course CAD2995
ITIL® 4 Specialist: Create Deliver and Support Certification CAD3395
ITIL® 4 Specialist: Drive Stakeholder Value Course CAD3395
ITIL® 4 Strategist: Direct, Plan and Improve Training CAD3395
ITIL® 4 Specialist: High Velocity IT Certification Course CAD3395

Total Without Package: CAD16575

Package Price: CAD9995 (Save CAD6580)

Purchase now

Save Up to 40%4 Courses

Complete Enterprise Architect Certification

ITIL® 4 Foundation Certification Course CAD2995
TOGAF® Foundation and Practitioner Training CAD6395
CISSP Certification CAD6995
Architecting on AWS - Associate Certification CAD4295

Total Without Package: CAD20680

Package Price: CAD12395 (Save CAD8285)

Purchase now

Save Up to 40%3 Courses

Complete IT Project Manager Certification Package

ITIL® 4 Foundation Certification Course CAD2995
Scrum Master Certification CAD3295
AgilePM® Foundation & Practitioner (AgilePM® v3) CAD5995

Total Without Package: CAD12285

Package Price: CAD7395 (Save CAD4890)

Purchase now

Save Up to 25%3 Courses

ITIL 4 Practice Manager: Collaborate, Assure and Improve Bundle

ITIL® 4 Foundation Certification Course CAD2995
ITIL® 4 Specialist: Create Deliver and Support Certification CAD3395
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course CAD3395

Total Without Package: CAD9785

Package Price: CAD7395 (Save CAD2390)

Purchase now

Save Up to 25%3 Courses

ITIL 4 Practice Manager: Monitor, support and fulfill Bundle

ITIL® 4 Foundation Certification Course CAD2995
ITIL® 4 Specialist: Create Deliver and Support Certification CAD3395
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course CAD5495

Total Without Package: CAD11885

Package Price: CAD8895 (Save CAD2990)

Purchase now

Save Up to 25%3 Courses

ITIL 4 Practice Manager: Plan, Implement and Control Bundle

ITIL® 4 Foundation Certification Course CAD2995
ITIL® 4 Specialist: Create Deliver and Support Certification CAD3395
ITIL® 4 Specialist: Plan, Implement and Control Training Course CAD5495

Total Without Package: CAD11885

Package Price: CAD8895 (Save CAD2990)

Purchase now

ITIL® 4 Foundation Certification in Halifax FAQs

What is ITIL® 4?

ITIL® 4 (Information Technology Infrastructure Library) is the latest version of the IT Infrastructure Library framework. It provides a modern, flexible approach to IT service management (ITSM) by integrating Agile, DevOps, and Lean principles to support digital transformation and business value creation.

What is ITIL used for?

ITIL is used for managing and improving IT services in alignment with business needs. It helps organisations deliver reliable, efficient, and cost-effective services through structured processes, service lifecycle management, and continual improvement strategies.

What are the benefits of taking this ITIL® 4 Foundation Course?

This course enhances your understanding of ITSM, improves job prospects, and helps align IT with business goals. It also provides a globally recognised certification and practical knowledge applicable across various IT service management roles.

Are there any prerequisites for taking this ITIL 4 Foundation Certification?

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

What is included in this ITIL® 4 Foundation Course?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this ITIL®4 Foundation Certification Course?

This ITIL 4 Foundation Training takes 2 days to complete during which delegates participate in intensive learning sessions that cover various course topics.

Will I receive a certification upon completing this ITIL 4 Foundation Course?

Yes, after completing this ITIL 4 Foundation Course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What does the ITIL® 4 Foundation Training Course cover?

The ITIL 4 Foundation Training covers the ITIL service value system, key concepts of service management, guiding principles, service value chain, practices, governance, continual improvement, and the integration of modern ITSM approaches like Agile and DevOps.

Is this ITIL 4 Foundation Certification Training really worth it?

Yes, certification is valuable for IT professionals. It improves job prospects, supports career development, and provides foundational knowledge to implement ITIL practices that enhance service delivery and operational efficiency.

How can I prepare for the ITIL® 4 Foundation Certification?

Prepare by attending accredited training, studying the ITIL 4 Foundation manual, using official practice exams, and reviewing key terms and concepts. Consistent revision and understanding real-world applications help with exam success.

How can this ITIL Training help me in my current job?

It helps by providing tools and techniques to improve service delivery, reduce inefficiencies, and align IT services with business goals. The knowledge gained can enhance performance and add value to your team or organisation.

What are the ITIL 4 Foundation Certification requirements?

The ITIL 4 Foundation Certification course is open to anyone interested in IT service management, whether experienced professionals or beginners looking to enter the ITSM field.

What are the next steps after completing the ITIL® 4 Foundation Training?

After completing the Foundation level, you can progress to ITIL® 4 Managing Professional (MP) or Strategic Leader (SL) modules for advanced expertise and career development in IT service management.

What is the ITIL® 4 Foundation Certification Course about?

This ITIL 4 Foundation Certification course introduces ITIL’s core principles, service management framework, practices, and service value system. It equips learners with the knowledge to support organisational IT services using a modern, value-driven approach.

How can one learn the key concepts of ITIL®?

Key concepts can be learned through accredited training, official ITIL manuals, video tutorials, practice exams, and applying real-world scenarios to understand how ITIL principles operate within IT service management.

Who is ITIL® for?

ITIL is for IT Professionals, Service Managers, Support Staff, Project Managers, and anyone involved in delivering, designing, or supporting IT services. It’s also ideal for those looking to advance in ITSM careers.

What is the salary range for an ITIL 4 Foundation-certified IT Service Management Professional?

In the UK, ITIL® 4 Foundation-certified professionals typically earn between £30,000 and £55,000 annually, depending on experience, location, and job role. Senior ITSM professionals can earn significantly more.

Do you provide an exam for the ITIL® 4 Foundation Certification?

Yes, the course includes an official ITIL® 4 Foundation exam. It is a closed-book, multiple-choice exam designed to test your understanding of ITIL concepts and service management principles.

Do you offer 24/7 support for the ITIL® 4 Foundation Course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What are the topics covered in the ITIL® 4 Foundation Course?

Topics include the service value system, guiding principles, service value chain, governance, continual improvement, key practices, and the integration of Agile, DevOps, and Lean into modern IT service management.

What skills will I gain from this ITIL® 4 Foundation Training?

You will gain skills in service management, process improvement, stakeholder communication, IT-business alignment, and applying ITIL principles to enhance service quality and operational performance within your organisation.

Why choose The Knowledge Academy over others?

The Knowledge Academy in Halifax stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL 4 Foundation Course.

What is the cost/training fees for ITIL® 4 Foundation Certification Course in Halifax?

The training fees for ITIL® 4 Foundation Certification Coursein Halifax starts from CAD2995

Which is the best training institute/provider of ITIL® 4 Foundation Certification Course in Halifax?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Certification Course.

What are the best ITIL® Certification Training courses in Halifax?

Please see our ITIL® Certification Training courses available in Halifax

Customers Reviews

Kishan Kumar

Overall great Experience having session with Keith.....looking forward to have more sessions with him in future for other ITIL courses :)

S L Kishore Kumar

Good understanding

Alex Jefia-Yalaju

Keith was amazing 👏. The break out group made it engaging and everybody was carried along. His stories connected so well with scenarios he gave us during the break out session and my brain was challenged

Request For Pricing

WHO WILL FUNDING THE COURSE?

My employer

I will

Not sure

+44

Courses Related to ITIL® Certification Training

ITIL® Overview COBIT® Foundation ISO 22301 Certified Business Continuity Management ISO 55001 Foundation Training Certified Lean IT Training

Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water