Course information

ITIL® 4 Practitioner: Service Configuration Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Key Terms and Concepts
    • Configuration Item (CI)
    • Service Configuration Model
    • CI Lifecycle Model
    • Configuration Management System
    • Configuration Management Database
    • Baseline Configuration
    • Configuration Verification
    • Configuration Inventory
    • Configuration Audit

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice
    • Configuration Manager
    • Configuration Coordinator
    • Configuration Librarian
    • Resource Owner/Custodian
  • Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice?

  • Explain the Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties
  • How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • How ITIL Guiding Principles Support Successful Service Configuration Management?

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Who should attend this ITIL® 4 Practitioner: Service Configuration Management Certification Course?

This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This course is more beneficial for:

  • Configuration Managers
  • Configuration Analysts
  • Change Managers
  • Release Managers
  • Service Desk Analysts
  • IT Asset Managers
  • Security Analysts

Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.

ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview

The ITIL® 4 Practitioner: Service Configuration Management Certification Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the configuration of IT services and related components. Service configuration management (SCM) is a critical process that ensures accurate and up-to-date information about the configuration items (CIs) that support IT services, enabling organisations to optimise service delivery and minimise risks.

IT managers, configuration managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Configuration Management Certification Course. This course is particularly relevant for professionals seeking to enhance their understanding of SCM principles, processes, and best practices to improve service reliability and support business objectives.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Service Configuration Management Training course provides delegates with a thorough understanding of IT service management. Delegates will learn to navigate key concepts such as Configuration Items (CI), service configuration models, and the CI lifecycle model.

Course Objectives

  • To understand the principles of Service Configuration Management
  • To get proficiency in using Configuration Management System (CMS) tools
  • To execute configuration verification and audit processes effectively
  • To assume roles such as configuration manager or coordinator competently
  • To align technology support with Service Configuration Management
  • To integrate Service Configuration Management into organisational value streams.

Upon completion of the ITIL® 4 Practitioner: Service Configuration Management Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation. They will be better prepared to establish and maintain accurate configuration data, ultimately contributing to improved service delivery efficiency and customer satisfaction.

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What’s included in this ITIL® 4 Practitioner: Service Configuration Management Training Course? 

  • ITIL® 4 Practitioner: Service Configuration Management Examination 
  • World-Class Training Sessions from Experienced Instructors 
  • ITIL® 4 Practitioner: Service Configuration Management Certificate 
  • Digital Delegate Pack 

ITIL® 4 Practitioner: Service Configuration Management Exam Information 

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam. 

  • Type of Questions: Multiple Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open/Closed Book: Closed Book

Why choose us

Our Montreal venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115th in the world and is the 5th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

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Address

Regus,
2001 University Street, Suite 1700
Montreal
Quebec
H3A 2A6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Service Configuration Management Training in Montreal. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Service Configuration Management Training in Montreal, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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What our customers are saying

ITIL® 4 Practitioner: Service Configuration Management Training in Montreal FAQs

Service Configuration Management is the practice of organising and controlling IT services and infrastructure to ensure optimal performance and compliance with established configurations.
Service Configuration Management is crucial for maintaining accurate and organised records of IT assets, ensuring efficient service delivery, and minimising risks associated with configuration changes in IT environments.
This training empowers individuals with expertise in Service Configuration Management, enhancing their professional competence and opening avenues for career advancement. Individuals gain skills to excel in roles such as configuration manager, coordinator, or librarian, contributing effectively to IT service management.
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Training Course but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
In this course, you will learn to manage configuration items, maintain accurate configuration data, and align service configuration management practices with ITIL® 4 principles.
The duration of this ITIL 4 Practitioner: Service Configuration Management Training is 1 day.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The difficulty of the ITIL® 4 Practitioner: Service Configuration Management exam can vary depending on your familiarity with ITIL concepts and your study preparation.
The ITIL® 4 Practitioner: Service Configuration Management Training Course covers topics such as configuration management principles, practices, and implementation strategies within the ITIL framework.
To become ITIL® 4 Practitioner: Service Configuration Management certified, you'll need to complete the training course and pass the associated exam.
Yes, upon completing the ITIL® 4 Practitioner: Service Configuration Management Training Course and passing the exam, you will receive a certification acknowledging your achievement.
The training fees for ITIL® 4 Practitioner: Service Configuration Management Training certification in Montreal starts from CAD2595
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Service Configuration Management Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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