ITIL® 4 Practitioner: Service Configuration Management Training in Moncton

ITIL® 4 Practitioner: Service Configuration Management Training Course Outline

Module 1: Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice
• Key Terms and Concepts
  • Configuration Item (CI)
  • Service Configuration Model
  • CI Lifecycle Model
  • Configuration Management System
  • Configuration Management Database
  • Baseline Configuration
  • Configuration Verification
  • Configuration Inventory
  • Configuration Audit

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice
  • Configuration Manager
  • Configuration Coordinator
  • Configuration Librarian
  • Resource Owner/Custodian
• Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice?

• Explain the Tools Application
• Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

• How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

• How ITIL Guiding Principles Support Successful Service Configuration Management?

Who should attend this ITIL® 4 Practitioner: Service Configuration Management Training Course?

This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This ITIL course is more beneficial for:

• Configuration Managers
• Configuration Analysts
• Change Managers
• Release Managers
• Service Desk Analysts
• IT Asset Managers
• Security Analysts

Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.

ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview

The ITIL® 4 Practitioner: Service Configuration Management Certification Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the configuration of IT services and related components. Service configuration management (SCM) is a critical process that ensures accurate and up-to-date information about the configuration items (CIs) that support IT services, enabling organisations to optimise service delivery and minimise risks.

IT managers, configuration managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Configuration Management Certification Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of SCM principles, processes, and best practices to improve service reliability and support business objectives.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Service Configuration Management Training course provides delegates with a thorough understanding of IT service management. Delegates will learn to navigate key concepts such as Configuration Items (CI), service configuration models, and the CI lifecycle model.

ITIL® 4 Practitioner: Service Configuration Management Course Objectives

• To understand the principles of Service Configuration Management
• To get proficiency in using Configuration Management System (CMS) tools
• To execute configuration verification and audit processes effectively
• To assume roles such as configuration manager or coordinator competently
• To align technology support with Service Configuration Management
• To integrate Service Configuration Management into organisational value streams.

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation. They will be better prepared to establish and maintain accurate configuration data, ultimately contributing to improved service delivery efficiency and customer satisfaction.

What’s included in this ITIL® 4 Practitioner: Service Configuration Management Training Course?

• ITIL® 4 Practitioner: Service Configuration Management Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Practitioner: Service Configuration Management Exam Information 

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam. 

• Type of Questions: Multiple Choice
• Total Questions: 20
• Total Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book