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ITIL® 4 Practitioner Relationship Management Training Black Friday Offers

ITIL® 4 Practitioner Relationship Management Training is part of our Black Friday sale. Lock in 62% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM CAD995 CAD2,595 SAVE CAD1,600

Offer ends 27 November 2026

ITIL® 4 Practitioner Relationship Management Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Practitioner Relationship Management Training Course Outline

Module 1: Introduction to Relationship Management

  • Key Concepts of the Practice
    • Purpose
    • Practice Success Factors and Key Metrics
    • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice
    • Responsibilities of the Key Roles of the Practice
    • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice
    • Activities Have HIGH Dependency on Automation Tools
    • Use/Apply the Key Tools’ Functionality Required to Automate the Practice

Module 5: Partners and Suppliers

  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice

Module 6: Relationship Management Capability Development

  • ITIL Capability Model Can Be Used to Develop the Practice
  • ITIL Guiding Principles Help to Develop the Practice
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ITIL® 4 Practitioner Relationship Management Exam Information

The ITIL® 4 Practitioner Relationship Management Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of relationship management. The following information provides insight into the structure of the ITIL® 4 Practitioner Relationship Management exam.

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book
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Who should attend ITIL® 4 Practitioner Relationship Management Course?

This ITIL® 4 Practitioner Relationship Management Course is perfectly suited for individuals aiming to enhance their expertise in managing and improving relationships within IT service management. It is particularly beneficial for:

  • IT Service Managers
  • Service Integration Managers
  • Process Improvement Consultants
  • Quality Assurance Coordinators
  • Performance Analysts
  • ESM Analysts
  • Business Process Engineers

Prerequisites for ITIL® 4 Practitioner Relationship Management Course

To attend this ITIL® 4 Practitioner Relationship Management Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation Certification.

ITIL® 4 Practitioner Relationship Management Training Course Overview

ITIL® 4 Practitioner Relationship Management is a focused approach to managing and enhancing the relationships between service providers and their customers, partners, and suppliers. Its importance stems from the critical role relationships play in the successful delivery and improvement of IT services. This training offers strategies to build stronger, more productive relationships that drive value and improve service delivery. Individuals benefit by gaining skills that make them adept at navigating complex relationships and fostering collaboration across various levels of an organisation. This training provides a career advantage in IT service management, preparing them for roles that require advanced relationship management and strategic thinking skills.

In this 1-day ITIL® 4 Practitioner Relationship Management Course, delegates will explore the intricacies of establishing, maintaining, and enhancing effective relationships within the IT service management context. This course delves into the methods and practices essential for fostering positive interactions with customers, partners, and suppliers, emphasising the alignment of business needs with IT services. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To understand the fundamentals of relationship management
  • To identify and apply key success factors and metrics
  • To integrate relationship management within organisational value streams
  • To leverage technology and tools for relationship enhancement
  • To collaborate effectively with partners and suppliers
  • To develop capabilities using the ITIL capability model

After attending this ITIL® 4 Practitioner Relationship Management Training, delegates will be equipped with the skills and knowledge to effectively manage and nurture pivotal relationships within their organisations. They will be capable of applying ITIL® 4 practices to enhance collaboration and communication with stakeholders, ensuring that IT services align with business goals and deliver maximum value.

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What's included in this ITIL® 4 Practitioner Relationship Management Course?

  • ITIL® 4 Practitioner Relationship Management Examination
  • World-Class Training from Experienced ITIL® Instructors
  • Digital Delegate Pack
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Looking for ITIL® 4 Practitioner Relationship Management Training in-house or onsite training Ottawa. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take ITIL® 4 Practitioner Relationship Management Training in Ottawa

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 20 Nov 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for ITIL® 4 Practitioner Relationship Management Training in Ottawa

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner Relationship Management Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner Relationship Management Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Practitioner Relationship Management Training in Ottawa FAQs

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is the duration of this course?

This course is [ 1 ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Practitioner Relationship Management Training in Ottawa?

The training fees for ITIL® 4 Practitioner Relationship Management Training in Ottawa starts from CAD2595

Which is the best training institute/provider of ITIL® 4 Practitioner Relationship Management Training in Ottawa?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner Relationship Management Training.

What are the best ITIL® Certification Training courses in Ottawa?

Please see our ITIL® Certification Training courses available in Ottawa

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