ITIL® 4 Practitioner Relationship Management Training in Kitchener

ITIL® 4 Practitioner Relationship Management Training Course Outline

Module 1: Introduction to Relationship Management

• Key Concepts of the Practice
  • Purpose
  • Practice Success Factors and Key Metrics
  • Key Terms or Concepts

Module 2: Value Streams and Processes

• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

• Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

• Information and Technology Support and Enable the Practice
  • Activities Have HIGH Dependency on Automation Tools
  • Use/Apply the Key Tools’ Functionality Required to Automate the Practice

Module 5: Partners and Suppliers

• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice

Module 6: Relationship Management Capability Development

• ITIL Capability Model Can Be Used to Develop the Practice
• ITIL Guiding Principles Help to Develop the Practice

Who should attend ITIL® 4 Practitioner Relationship Management Course?

This ITIL® 4 Practitioner Relationship Management Course is perfectly suited for individuals aiming to enhance their expertise in managing and improving relationships within IT service management. It is particularly beneficial for:

• IT Service Managers
• Service Integration Managers
• Process Improvement Consultants
• Quality Assurance Coordinators
• Performance Analysts
• ESM Analysts
• Business Process Engineers

Prerequisites for ITIL® 4 Practitioner Relationship Management Course

To attend this ITIL® 4 Practitioner Relationship Management Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation Certification.

ITIL® 4 Practitioner Relationship Management Training Course Overview

ITIL® 4 Practitioner Relationship Management is a focused approach to managing and enhancing the relationships between service providers and their customers, partners, and suppliers. Its importance stems from the critical role relationships play in the successful delivery and improvement of IT services. This training offers strategies to build stronger, more productive relationships that drive value and improve service delivery. Individuals benefit by gaining skills that make them adept at navigating complex relationships and fostering collaboration across various levels of an organisation. This training provides a career advantage in IT service management, preparing them for roles that require advanced relationship management and strategic thinking skills.

In this 1-day ITIL® 4 Practitioner Relationship Management Course, delegates will explore the intricacies of establishing, maintaining, and enhancing effective relationships within the IT service management context. This course delves into the methods and practices essential for fostering positive interactions with customers, partners, and suppliers, emphasising the alignment of business needs with IT services. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

• To understand the fundamentals of relationship management
• To identify and apply key success factors and metrics
• To integrate relationship management within organisational value streams
• To leverage technology and tools for relationship enhancement
• To collaborate effectively with partners and suppliers
• To develop capabilities using the ITIL capability model

After attending this ITIL® 4 Practitioner Relationship Management Training, delegates will be equipped with the skills and knowledge to effectively manage and nurture pivotal relationships within their organisations. They will be capable of applying ITIL® 4 practices to enhance collaboration and communication with stakeholders, ensuring that IT services align with business goals and deliver maximum value.

What's included in this ITIL® 4 Practitioner Relationship Management Course?

• ITIL® 4 Practitioner Relationship Management Examination
• World-Class Training from Experienced ITIL® Instructors
• Digital Delegate Pack

ITIL® 4 Practitioner Relationship Management Exam Information

The ITIL® 4 Practitioner Relationship Management Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of relationship management. The following information provides insight into the structure of the ITIL® 4 Practitioner Relationship Management exam.

• Question Type: Multiple-Choice
• Total Questions: 20
• Total Marks: 20 Marks
• Pass Marks: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book