Creating Effective Stakeholder Engagement - Canada

Creating Effective Stakeholder Engagement Course Outline

During this course, you will be able to learn the following topics:

Stakeholders

• Introduction to Stakeholder Analysis
• Stakeholder Management Lifecycle
• Stakeholder Groups
• Identify Stakeholders
• Stakeholder Management
• Grid Categories
• Stakeholder Analysis Techniques and Prioritisation
• Stakeholder Management Plan

Communication

• Communication Process
• Barriers to Communication
• Semantic Barrier, Physical, and Psychological
• Introduction to Active Listening

Working with Stakeholder Groups

• Groups vs Teams
• Types of Teams
• Team Roles at Work
• Based on Adair’s Three Circle Model
• The Learning Cycle and Styles

Facilitated Workshops

• Facilitated Workshops
• Examples of Facilitated Events
• Roles in a Facilitated Workshop
• Structure of a Facilitated Workshop
• Aspects for Successful Facilitation
• Facilitation Behaviours
• Techniques

Rapport

• The Nature of ‘Rapport’
• MBTI®
• Techniques for Creating and Sustaining Rapport
• Rapport Face-to-Face
• Building Rapport
• NLP: Neuro-Linguistic Programming
• Mirror, Match, and Pace
• Rapport Over the Phone
• Rapport via Email
• How to Avoid Destroying Rapport?

Creative Problem-Solving

• Introduction to Creative Problem-Solving
• Barriers to Creativity
• Creative Problem-Solving Process
• Understanding the Situation
  • Define the Problem
  • Identify the Actions
  • Six Thinking Hats

Managing Expectations 

• Why Does Expectation Matter? 
• Categories of Expectation  
  • Time  
  • Cost 
  • Quality  
• Sources of Expectations: Controllable and Uncontrollable Expectation Creators
• Process for Managing Expectations

Negotiating with Stakeholders

• Definition to Negotiation
• The Principles of Negotiation
• Negotiation Outcome
• Dovetailing
• Four Stages of Principled Negotiation
• BATNA
• Process for Successful Negotiation

Managing Conflict

• Roots of Conflict: Goals, Judgments, and Values 
• Options for Conflict Resolution 
• Thomas-Kilmann Conflict MODE Instrument

This course objective is to:

• To effectively communicate with stakeholders.
• Build a relationship that maximises value and minimise waste for each group.
• Negotiate under challenging situations to achieve winning outcomes.
• Ensure there is goal alignment across each stakeholder group for moving ahead in the same direction.
• To create engagement with stakeholders that produces stronger results from time, cost, and quality perspective.