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Course Information

Business Process Mapping Course Outline

The following modules will be covered during this Business Analysis Course:

Module 1: Understanding the Terms

  • What is a Process?
    • Definition of “Process” in Business Process Mapping
  • Understanding the Terms
    • Key terms in Business Process Mapping
    • Product specific terms

Module 2: Stages of Business Process Mapping

  • Key Stages in Effective Process Mapping
  • “As Is” Process
    • About the “as is” Process
    • How to Analyse an “as is” Process
    • When is an “as is” Process Appropriate?
  • “To Be” Process
    • About the “to be” Process
    • When is a “to be” Process Appropriate?

Module 3: Mapping A Business Activity

  • Mapping a Business Activity
    • Defining the Start, End, and Purpose of Business Activity
    • Mapping Methods – Brown Paper Analysis
    • Mapping Symbols

Module 4: Detail Behind the Processes

  • Workshop Facilitation Skills
    • Points to Remember
  • Titles and Numbering
    • Points to Remember
  • Detail Behind the Processes
    • Recording the Key Information
    • Process Definition Forms

Module 5: Assigning Control and Responsibilities

  • Assigning Control and Responsibilities
    • Name
    • Ownership
    • Using Swim Lanes in Process Maps
    • Opportunity Flowchart
    • Why are Swim Lane Diagrams Useful?
    • How to Create a Swim Lane Diagram?
    • Using Swim Lanes in Process Maps
    • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 7: Estimating Time and Cost and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 8: Process Analysis

  • Process Analysis
    • Identifying Problems and their Causes
    • Identify Bottlenecks and Inefficiencies
    • Main Types of Bottlenecks
    • How to Identify Bottlenecks
    • Other Signs of Bottlenecks
    • Flowcharts for Identifying Bottlenecks
  • Five Why’s Technique
    • Five Why’s Technique for Identifying Bottlenecks
    • Solution to these Problems and Bottlenecks
  • Unblocking Bottlenecks
  • Increasing Efficiency at the Bottleneck
  • Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

  • Creating “To Be” Processes
    • Reasons
    • How?
  • Changing Processes
    • Phase 1: Preparing for Change
    • Phase 2: Managing Change
    • Phase 3: Reinforcing Change

Module 10: Case Study

  • Case Study of Identifying Bottlenecks using the Five Why’s Technique

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Who should attend this Business Process Mapping Training Course?

This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes

Prerequisites for Business Process Mapping Training

Delegates will be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.

Business Process Mapping Training Course Overview

This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge, and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance. Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.


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What’s Included Business Process Mapping Training Course?

  • The Knowledge Academy’s Business Process Mapping Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Business Process Mapping Training FAQs


Business process mapping visually represents work processes, showcasing the steps needed to complete a product or service. It utilises flowcharts or BPMN symbols to illustrate relationships, activities, roles, responsibilities, and compliance for transparency among stakeholders and within the organisation.
Business Process Mapping Training is necessary for a variety of reasons. It provides individuals with a thorough understanding of processes, enables process improvement, promotes standardisation and consistency, enhances communication and collaboration, aids in change management, facilitates process automation, and fosters a culture of continuous improvement.
Business Process Mapping originated in the mid-20th century and gained prominence in the 1980s and 1990s with the rise of business process reengineering. The development of formal process modelling notations and technology tools further propelled its adoption. Business Process Mapping is now an integral part of process improvement methodologies and a recognized discipline for enhancing efficiency and quality.
Common types of Business Process Mapping include As-Is Process Mapping, To-Be Process Mapping, Value Stream Mapping, Swimlane Mapping, SIPOC Mapping, Flowchart Mapping, and Value Chain Mapping.
Business process mapping encompasses several steps. It begins by identifying the process and gathering relevant information. Process boundaries are then defined, followed by the identification of process steps and determination of relationships and dependencies. Inputs and outputs are documented, and process metrics are captured. Process modelling notations are used to create a visual representation. The map is validated, reviewed, and supplemented with supporting information. Communication and sharing of the process map take place, and it is continuously updated and maintained over time.
The effectiveness of process mapping software for businesses depends on specific needs and preferences. Popular options include Microsoft Visio, Lucidchart, Bizagi Modeler, ARIS, and Signavio. Evaluating factors like features, usability, collaboration, integration, and support can help determine the most suitable software.
Business process mapping involves visual representation and documentation of process flow, while business process modelling includes capturing detailed process information and using specific notations for analysis and optimisation.
Business Process Modelling training focuses on equipping individuals with skills to analyse, design, and improve business processes. It covers process analysis, design, modelling notations, simulation, improvement methodologies, process automation, and change management. The goal is to enhance efficiency, customer satisfaction, and overall organisational performance.
No, a comprehensive understanding of ISO standards is not required for attending the Business Process Mapping course. Process mapping offers benefits beyond ISO compliance, including process assessment, documentation, project planning, and improved understanding of processes, making the course valuable to anyone seeking process knowledge.
The methodology for Business Process Mapping involves defining objectives, identifying the process, gathering information, mapping the current state, analysing and evaluating, designing the future state, defining action steps, implementing and monitoring, and continuously improving.
Business process mapping offers several advantages to organisations, including enhanced understanding, process standardisation, identification of inefficiencies, improved documentation, facilitation of process improvement, alignment with organisational objectives, support for change management, and customer focus.
Please arrive at the venue for 08:45am.
This course is 1 days.
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes.
The price for Business Process Mapping Training certification in Canada starts from CAD1395
The Knowledge Academy is the Leading global training provider for Business Process Mapping Training.

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Business Analyst Training


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Flexible delivery methods are available depending on your learning style.


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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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