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ISO Training

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 56000 Innovation Management Training​ Course Outline

Module 1: Introduction to ISO 56000

  • Overview
  • Scope
  • Normative References

Module 2: Terms and Definitions

  • General Terms Related to Innovation
  • Terms Related to
    • Organisation
    • Objective
    • Knowledge
    • Intellectual Property
    • Innovation Initiative
    • Performance
    • Assessment

Module 3: Fundamental Concepts and Innovation Management Principles

  • General
    • Relational for Engaging in Innovation Activities
    • Innovation Activities in Organisations
    • Impact of Innovations
  • Fundamental Concepts
    • Innovation
    • Attributes of Innovation
    • Concepts Related to Innovation
    • Activities and Processes to Achieve Innovation
    • Innovation Management System
  • Innovation Management Principles
    • Realisation of Value
    • Future-Focused Leaders
    • Strategic Direction
    • Culture
    • Exploiting Insights
    • Managing Uncertainty
    • Adaptability
    • Systems Approach

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Prerequisites              

There are no formal prerequisites in this ISO 56000 Innovation Management Training course.             

Audience

This ISO 56000 Innovation Management Training course provided by The Knowledge Academy is ideal for anyone who wants to gain in-depth knowledge about the establishment, implementation, maintenance, and continual improvement of an Innovation Management System for use in organisations.

ISO 56000 Innovation Management Training​ Course Overview

ISO 56000 Series of International Standards on Innovation Management Systems was used to establish a strategic, structured and standardised framework for continuous improvement and sustainable success. This ISO 56000 standard supports organisations to establish, implement, maintain and continually improve an innovation management system and other innovation management standards. It helps organisations to improve their ability to effectively manage innovation activities. Adding skills of using the ISO 56000 standard will help individuals to advance their profile and easily climb the ladder of success in their profession.

In this 1-day ISO 56000 Innovation Management Training course, delegates will learn how to implement, maintain, and continually improve an innovation management system. During this training, delegates will learn various concepts such as introduction to ISO 56000, scope, normative references, terms and definitions, innovation management principles, relational for engaging in innovation activities, and many more. Our highly skilled and professional trainer will conduct this training and have years of experience teaching ISO Standard courses.

They will also learn various concepts such as:

  • Fundamental concepts of ISO 56000
  • General terms related to innovation
  • Innovation management system
  • Managing uncertainty
  • Attributes of innovation
  • Impact of innovations

At the end of this training, delegates will be able to implement innovation management principles. They will also be able to successfully implement, maintain, and continually improve an innovation management system.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

ISO 56002 Innovation Management System Training Course Outline

Module 1: Introduction to ISO 56002

  • Scope
  • Normative References
  • Terms and Definitions

Module 2: Context of the Organisation

  • Understanding the Organisation and Its Context
  • Understanding the Needs and Expectations of Interested Parties
  • Determining the Scope of the Innovation Management System
  • Establishing the Innovation Management System

Module 3: Leadership

  • Leadership and Commitment
  • Innovation Policy
  • Organisational Roles, Responsibilities, and Authorities

Module 4: Planning

  • Actions to Address Opportunities and Risks
  • Innovation Objectives and Planning to Achieve them
  • Organisational Structures
  • Innovation Portfolios

Module 5: Support

  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented Information
  • Tools and Methods
  • Strategic Intelligence Management
  • Intellectual Property Management

Module 6: Operations

  • Operational Planning and Control
  • Innovation initiatives
  • Innovation Processes

Module 7: Performance Evaluation

  • Monitoring, Measurement, Analysis, and Evaluation
  • Internal Audit
  • Management Review

Module 8: Improvement

  • General
  • Deviation, Nonconformity, and Corrective Action
  • Continual Improvement

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Prerequisites 

There are no formal prerequisites in this ISO 56002 Innovation Management System Training course.

Audience

This ISO 56002 Innovation Management System Training course provided by The Knowledge Academy is ideal for anyone who wants to learn about the establishment, implementation, maintenance, and continual improvement of an Innovation Management System for use in organisations.

ISO 56002 Innovation Management System Training​ Course Overview

ISO 56002:2019 is a global guidance standard for "all kinds of organisations" that want to establish and maintain an Innovation Management System (IMS). The process by which businesses recognise the value of new products, services, or business models, for example, is known as innovation. ISO 56002 focuses on organisations that want to improve their understanding of a holistic Innovation Management System and strive for long-term success through innovation activities. This standard also addresses users and customers who want to have confidence in an organisation's ability to innovate, innovation management trainers, consultants, auditors, policymakers, and their support programmes for society and the economy. Individuals with innovative ideas or innovation skills can work in highly paid job roles in multinational companies.

In this 2-day ISO 56002 Innovation Management System Training course, delegates will learn about the interest and needs of the organisation's stakeholders or interested parties. Delegates will thoroughly understand the scope of the innovation management system, innovation objectives and planning to achieve them, etc. Our highly skilled and professional trainer will conduct this training with years of experience teaching ISO Standard courses.

Course Objectives

  • To understand the needs and expectations of interested parties
  • To learn the organisational roles, responsibilities, and authorities effectively
  • To become familiar with the organisational structures and innovation portfolios
  • To gain an in-depth understanding of intellectual property management
  • To acquire skills in establishing the innovation management system

After attending this training course, delegates will be able to use the ISO 56002 standard as a tool for verifying innovation projects and a benchmark for validating innovation services. They will also be able to reduce costs and waste and increase productivity and resource efficiency in their organisations.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 31000 Risk Management Training​ Course Outline

Module 1: Introduction to ISO 31000

  • Scope
  • Terms and Definitions
  • Principles of ISO 31000 Standard

Module 2: Framework

  • General
  • Leadership and Commitment
  • Integration
  • Design
  • Implementation
  • Evaluation
  • Improvement

Module 3: Process

  • General
  • Communication and Consultation
  • Scope, Context, and Criteria
  • Risk Assessment
  • Risk Treatment
  • Monitoring and Review
  • Recording Reporting

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Prerequisites

There are no formal prerequisites for attending this ISO 31000 training course.

Audience

This training course is suitable for anyone who wants to expand their understanding of risk management and implement the ISO 31000 standard within an organisation successfully. However, it will be much more beneficial for:

  • Risk Managers
  • Compliance Managers
  • Finance Managers

ISO 31000 Risk Management Training​ Course Overview

ISO 31000 is the international standard framework based on risk management guidelines, principles, and a process for managing risk faced by the organisation. The latest standard was released in 2018 by the ISO with some fundamental considerations of important issues such as leadership, integration, etc. It supports organisations in establishing a risk strategy, achieving strategic objectives, and making the right decisions. By applying ISO 31000 standard within an organisation, they can develop a risk management strategy to effectively identify and mitigate risk. Studying this ISO 31000 training course will help learners successfully apply the useful ISO 31000 principles and guidelines to their organisation. Pursuing this training course will help them to climb up the ladder of success both in terms of value and career opportunities.

This 1-day ISO 31000 training course will provide fundamental knowledge of the risk management system necessary for delegates to manage the organisation’s risks effectively. During this training, delegates will learn various concepts such as introduction, scope, principles, terms, definition, process, evaluation, improvement, risk treatment, scope, context, and criteria, etc. Delegates will understand the scope of the ISO 31000 standard and where it can be applied. Our highly skilled and professional trainer will conduct this training who has years of experience in teaching ISO courses.

Delegates will cover various topics such as:

  • Framework and process
  • Recording reporting
  • Communication and consultation
  • Risk assessment

At the end of this training, delegates will be able to apply principles, framework, and process of ISO 31000 standard within an organisation successfully. They will also be able to deliver better and secure services using ISO 31000 regulation.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 17020 Conformity Assessment Training Course Outline

Module 1: Introduction

  • Scope
  • Normative References
  • Terms and Definitions

Module 2: General Requirements

  • Impartiality and Independence
  • Confidentiality

Module 3: Structural Requirements

  • Administrative Requirements
  • Organisation and Management

Module 4: Resource Requirements

  • Personnel
  • Facilities and Equipment
  • Subcontracting

Module 5: Process Requirements

  • Inspection Methods and Procedures
  • Handling Inspection Items and Samples
  • Inspection Records
  • Inspection Reports and Inspection Certificates
  • Complaints and Appeals
  • Complaints and Appeals Process

Module 6: Management System Requirements

  • Options
  • Management System Documentation
  • Control of Documents
  • Control of Records
  • Management Review
  • Internal Audits
  • Corrective Actions
  • Preventive Actions

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Prerequisites

There are no formal prerequisites to attend this ISO 17020 Conformity Assessment Training course.

Audience

This ISO 17020 Conformity Assessment Training course is ideal for anyone who wants to understand the requirements of ISO 17020 and the inspection body accreditation process.

ISO 17020 Conformity Assessment Training​ Course Overview

ISO 17020 standard by International Organisation for Standardisation (ISO) designed for conformity assessment includes requirements for various types of bodies that conduct inspections, surveys, and risk assessment. It applies to inspection bodies of type A, B, or C, as defined by ISO 17020, and to any inspection stages. This ISO 17020 standard ensures the competence of the inspection bodies and the impartiality and consistency of their inspection activities. ISO 17020 is a critical standard for any organisation aiming to perform inspections on behalf of their clients, other organisations, and authorities. It enables individuals to efficiently enhance the image of inspection bodies in the market as high-quality inspection bodies. Pursuing this ISO 17020 training course will help individuals to ensure optimum efficiency, productivity, and significance of the overall inspection bodies operation.

In this 1-day ISO 17020 Conformity Assessment Training course, delegates will gain a deep understanding of the requirements of ISO/IEC 17020 and how to perform internal audits of organisations performing the inspection. During this training, delegates will learn various concepts such as introduction, scope, terms and definitions, general requirements, inspection records, confidentiality, corrective actions, administrative requirements, control of records, etc. Our highly skilled and professional trainer will conduct this training and help delegates become adept at ensuring independence, impartiality, and integrity requirements to make consistency in their inspection activities.

They will also cover various topics such as:

  • General requirements
  • Normative references
  • Inspection records
  • Personnel
  • Facilities and equipment
  • Complaints and appeals

At the end of this training course, delegates will be able to improve efficiency, productivity and effectiveness within the overall inspection bodies operation. They will also be able to establish, implement, and maintain their Management System in line with ISO 17020 by performing audits and thereby facilitating continual improvement.

Delegates interested in enhancing their understanding of prevailing international standards to ensure the quality and consistency of processes across organisations can attend more training courses like ISO 9001 TrainingISO 27001 TrainingISO 14001 Training, and more courses from our extensive course catalogue.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 20121 Event Sustainability Management System Training​ Course Outline

Module 1: Introduction to ISO 20121

  • Scope
  • Terms and Definitions

Module 2: Context of the Organisation

  • Understanding of the Organisation and its Context
  • Understanding the Needs and Expectations of Interested Parties
  • Determining the Scope of the Event Sustainability Management System
  • Event Sustainability Management System
  • Sustainable Development Principles, Statement of Purpose and Values

Module 3: Leadership

  • Leadership and Commitment
  • Policy
  • Organisational Roles, Responsibilities, and Authorities

Module 4: Planning

  • Actions to Address Risks and Opportunities
  • Event Sustainability Objectives and How to Achieve Them

Module 5: Support

  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information

Module 6: Operation

  • Operational Planning and Control
  • Dealing with Modified Activities, Products or Services
  • Supply Chain Management

Module 7: Performance Evaluation

  • Performance Against Governing Principles of Sustainable Development
  • Monitoring, Measurement, Analysis and Evaluation
  • Internal Audit
  • Management Review

Module 8: Improvement

  • Nonconformity and Corrective Action
  • Continual Improvement

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Prerequisites

In this ISO 20121 Training Course, there are no formal prerequisites.

Audience

This training course is ideal for anyone who wants to obtain insights into the sustainability of the event management cycle.

ISO 20121 Event Sustainability Management System Training Course Overview

ISO (International Organisation for Standardisation) is a global federation of national standard-setting organisations. ISO 20121:2012 establishes the standards for an event sustainability management system to sort of events or event-related activities, as well as guidelines on how to comply with those requirements. Implementing ISO 20121 into the events will not only improve the environment but will also create a foundation for the organisation to become more profitable and competitive. It also assists the organisations in the upgradation of employee retention and reduces costs by better management of materials, waste reduction and energy management.

In this 1-day ISO 20121 Training Course, delegates will gain in-depth knowledge to implement, establish, maintain and improve an event sustainability management system. Delegates will learn to determine the scope of the event sustainability management system. Our highly expert trainer with abundant knowledge will teach the delegates to provide a management system to assist event organisers in achieving economic, environmental, and social advantages by decreasing their event's environmental effect.

It also accommodates the delegates with the various knowledgeable concepts, such as:

  • Leadership and commitment
  • Policy
  • Nonconformity and corrective action
  • Continual improvement
  • Supply chain management

At the end of this training course, delegates will be able to understand the needs and expectations of interested parties. They will also be able to get familiar with the event sustainability objectives and the procedure to achieve them efficiently.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 26000 Social Responsibility Training​ Course Outline

Module 1: Introduction to ISO 26000

  • Scope
  • Terms and Definitions

Module 2: Understanding Social Responsibility

  • Recent Trends in Social Responsibility
  • Characteristics of Social Responsibility
    • General
    • Expectations of Society
    • Role of Stakeholders in Social Responsibility
    • Integrating Social Responsibility
    • Relationship Between Social Responsibility and Sustainable Development
  • State and Social Responsibility

Module 3: Principles of Social Responsibility

  • General
  • Accountability
  • Transparency
  • Ethical Behaviour
  • Respect for Stakeholder Interests
  • Respect for the Rule of Law
  • Respect for International Norms of Behaviour
  • Respect for Human Rights

Module 4: Recognising Social Responsibility and Engaging Stakeholders

  • General
  • Recognising Social Responsibility
    • Impacts, Interests and Expectations
    • Recognising the Core Subjects and Relevant Issues of Social Responsibility
    • Social Responsibility and an Organisation's Sphere of Influence
    • Stakeholder Identification and Engagement
  • General
  • Stakeholder Identification
  • Stakeholder Engagement

Module 5: Guidance on Social Responsibility Core Subjects

  • General
  • Organisational Governance
  • Human Rights
  • Labour Practices
  • Environment
  • Fair Operating Practices
  • Consumer Issues
  • Community Involvement and Development

Module 6: Guidance on Integrating Social Responsibility Throughout an Organisation

  • General
  • Relationship of an Organisation's Characteristics to Social Responsibility
  • Understanding the Social Responsibility of an Organisation
  • Practices for Integrating Social Responsibility Throughout an Organisation
  • Communication on Social Responsibility
  • Enhancing Credibility Regarding Social Responsibility
  • Reviewing and Improving an Organisation's Actions and Practices Related to Social Responsibility
  • Voluntary Initiatives for Social Responsibility

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Prerequisites

There are no formal prerequisites to attend this ISO 26000 Standard Training course.

Audience 

This ISO 26000 Standard Training course is ideal for anyone who wants to promote common understanding in the field of social responsibility.

ISO 26000 Social Responsibility Training​ Course Overview

Social responsibility entails businesses acting to benefit society and maximising shareholder value. Social responsibility is becoming increasingly important to investors and consumers looking for profitable investments and benefits society and the environment. This training is intended to allow businesses to be socially responsible and implement policies that promote the well-being of society and the environment while minimising negative impacts on them. This training will allow individuals for promoting volunteering, make changes that benefit the environment, and engage in charitable giving.

In this 1-day ISO 26000 Standard Training course, delegates will get familiar with the organisation's view through internal and external stakeholder engagement and the importance of two-way communication. They will gain knowledge about examples of value creation and highlight the importance of good governance and decision-making processes, including monitoring of compliance, relevance and significance of the issues and the practical and theoretical examples from different sectors. Furthermore, they will also learn about how organisations have used ISO 26000 or how organisations can use ISO 26000. Our highly skilled and professional trainer will conduct this training with years of experience teaching ISO Standards training courses.

This training will also cover various essential concepts, such as:

  • Terms and definitions
  • Understanding social responsibility
  • Recent trends in social responsibility
  • Characteristics of social responsibility
  • Principles of social responsibility
  • Recognising social responsibility and engaging stakeholders
  • Guidance on social responsibility core subjects

After attending this training course, delegates will be able to find a balance between pursuing economic performance and sticking to societal and environmental issues is a critical factor in operating efficiently and effectively.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 50001 Energy Management Systems Training​ Course Outline

Module 1: Understanding ISO 50001

  • ISO 50001 as Certified Management System
  • Energy as Part of Integrated Management and of Sustainability
  • Energy for Nonengineers

Module 2: Megatrends and Background Theory

  • Scarcity of Energy Resources and Global Warming
  • Internalising External Costs
  • Green Energy Technology and New Markets
  • IT and Energy
  • Public Awareness, Legitimacy, and Disclosure

Module 3: ISO and Business

  • Cross-Reference Table ISO 50001 and Business Administration
  • Corporate Ethics and Strategic Planning
  • Compliance Management
  • Management Accounting
  • Investment Appraisal
  • Human Resources Management
  • Quality Management
  • Procurement of Energy
  • Logistics and Supply Chain Management
  • Facility Management
  • Production Planning and Production
  • Green IT
  • Control and Audits

Module 4: Outlook

  • Implementing ISO 50001 as a Project of Change Management
  • Approach to Energy-Oriented Business Administration

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Prerequisites

There are no formal prerequisites for attending this ISO 50001 Energy Management Systems Training course.

Audience

This ISO 50001 Energy Management Systems Training course is ideal for anyone who wants to get in-depth knowledge about ISO 50001 and Energy Management System (EnMS).

ISO 50001 Energy Management Systems Training​ Course Overview

ISO 50001 (International Organisation for Standardisation 50001) is a voluntary standard that specifies standards for designing, implementing, and maintaining an Energy Management System (EnMS). It highlights an organisation's commitment to continuous development in energy management, allowing them to improve their energy performance in respective sectors while also ensuring that relevant legislation and regulatory obligations are satisfied. This standard's goal is to assist companies in continuously reducing their energy usage and energy expenses, and greenhouse gas emissions. Attending this ISO 50001 Energy Management Systems Training course will help upgrade learners’ skills in maintaining an ISO energy management system in their organisations. It will help learners to achieve various top job profiles as Industrial Sustainability Environment and Energy System Specialists in prominent organisations.

The Knowledge Academy’s 1-day ISO 50001 Energy Management Systems Training course is designed to enlighten and give an in-depth knowledge of the ISO 50001 standard. During this training course, delegates will learn about public awareness, legitimacy, and disclosure in the ISO 50001. They will also get elaborated information to use the existing energy-consuming assets better and help prioritise the implementation of energy-efficient technology. Our highly expert and experienced trainer will conduct this training course and help delegates gain the necessary understanding of implementing a successful Energy Management System (EnMS) as per the ISO 50001 standard.

It also provides delegates with other riveting concepts, such as:

  • IT and energy
  • Energy for nonengineers
  • Green IT
  • Control and audits
  • Facility management

At the end of this training course, delegates will gain insights into the logistics and supply chain management concept deeply enough to make them understand its importance in the ISO 50001. Delegates will be able to learn the corporate ethics and strategic planning to identify corrective measures and potential improvements for the plans implemented in the ISO 50001.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 10001 Quality Management System Training​ Course Outline

Module 1: Introduction to ISO 10001 Standard

  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Objectivity
  • Charges
  • Information Integrity
  • Confidentiality
  • Customer-Focused Approach
  • Accountability
  • Improvement
  • Competence
  • Timeliness

Module 3: Code Framework

  • Context of the Organisation
  • Establishment
  • Integration

Module 4: Planning, Design, Development, and Implementation

  • Determine Code Objectives
  • Gather and Assess Information
  • Obtain and Assess Input from Relevant Interested Parties
  • Prepare Code
  • Prepare Performance Indicators
  • Prepare Code Procedures
  • Prepare Internal and External Communication Plan
  • Determine Resources Needed
  • Implementation

Module 5: Maintenance and Improvement

  • Collection of Information
  • Evaluation of Code Performance
  • Evaluation of the Satisfaction with the Code
  • Review of the Code and Code Framework
  • Continual Improvement

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Prerequisites

There are no formal prerequisites for attending this ISO 10001 Training course.

Audience

This ISO 10001 Training course is suitable for anyone who wants to learn about developing, implementing, and maintaining a compliant and successful Quality management system.

ISO 10001 Quality Management System Training​ Course Overview

ISO 10001 is a well-defined international standard that identifies Quality Management System (QMS) requirements. ISO 10001 Quality Management System auditors are a vital part of any company which wishes to follow this ISO standard. It benefits organisations by identifying operational inefficiencies and waste, reviewing projects, determining the adequacy of internal controls, ensuring compliance with policies and regulations. In today's digital era, Quality Management System has a wide scope to work within an organisation and identify different opportunities for improvement in an organisation itself. Acquiring the essential knowledge and skills of implementing the guiding principles of the ISO 10001 standard will help individuals get better job opportunities and advance their careers.

This 1-day ISO 10001 Training course provides delegates with all the essential concepts starting from the basics and go all the way to implementing different guiding principles. Delegates will understand informative integrity, ISO 10001, scope, normative references, terms and definitions, integration, prepare code procedures, etc. Our highly expert and professional trainer with years of experience will conduct this training and provide delegates with the necessary skills and knowledge of ISO 10001 Quality Management Standard.

Apart from these, delegates will also learn the following concepts, such as:

  • Customer-focused approach
  • Code framework
  • Evaluation of code performance
  • Prepare an internal and external communication plan
  • Planning, design, development, and implementation

After attending this ISO 10001 training course, delegates will be able to obtain and assess input from relevant interested parties and improve the evaluation of satisfaction with the code. They will also be able to prepare performance indicators, code procedures, and prepare internal and external communication plans.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 10002 Quality Management Training Course Outline

Module 1: Introduction to ISO 10002

  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Objectivity
  • Charges
  • Information Integrity
  • Confidentiality
  • Customer-Focused Approach
  • Accountability
  • Improvement
  • Competence
  • Timeliness

Module 3: Complaints – Handling Framework

  • Context of the Organisation
  • Leadership and Commitment
  • Policy
  • Responsibility and Authority

Module 4: Planning, Design, and Development

  • General
  • Objectives
  • Activities
  • Resources

Module 5: Operations of Complaints – Handling Process

  • Communication
  • Receipt of Complaints
  • Tracking of Complaints
  • Acknowledgement of Complaints
  • Initial Assessment of Complaints
  • Investigation of Complaints
  • Communicating the Decision
  • Closing Complaints

Module 6: Maintenance and Improvement

  • Collection of Information
  • Analysis and Evaluation of Complaints
  • Handling Process
    • Evaluation of the Satisfaction with the Complaint
    • Monitoring of the Complaints
    • Auditing of the Complaints
    • Management Review of the Complaints
  • Continual Improvement

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Prerequisites

There are no formal prerequisites for attending this ISO 10002 Training course.

Audience

This 10002 training is suitable for anyone who wants to get in-depth knowledge of effectively handling complaints.

ISO 10002 Quality Management Training​ Course Overview

ISO 10002 furnishes planning, design, operation, maintenance, and improvement, giving guidelines on handling complaints about goods inside an organisation. It is also designed for usage by businesses of all sizes and across all industries. Delegates will lay their hands-on approach on analysing client complaints to enhance the quality of the product and customer service. This training course will enlighten the delegates' expertise in increasing customer satisfaction through developing a customer-centric atmosphere, addressing any complaints received and improving the organisation's capacity to enhance its product and customer service. Holding skills and knowledge about the ISO 10002, delegates can expect numerous opportunities and higher income if they boost their products using their expertise.

The Knowledge Academy's ISO 10002 Training course provides delegates with a comprehensive knowledge of the scope, normative references, terms and definitions, integration, prepare code procedures, etc. In this 1-day training course, delegates will understand various concepts such as transparency, responsiveness, guiding principles, customer-focused approach, leadership and commitment, etc. Our highly skilled and professional trainer will conduct this training and have years of experience teaching ISO Standard courses.

Apart from the above, delegates will also learn the following concepts, such as:

  • Information integrity
  • Complaints – handling framework
  • Tracking of complaints
  • Operations of complaints – handling process
  • Analysis and evaluation of complaints

After attending this ISO 10002 training course, delegates will be able to handle the process of tracking complaints, investigating the complaints, and closing the complaints. They will also be able to plan, design and develop different activities, objectives and resources in ISO 10002.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

ISO 15189 Requirements for Quality and Competence Training​ Course Outline

Module 1: Introduction to ISO 15189

  • Scope
  • Terms and Definitions

Module 2: General Requirements

  • Impartiality
  • Confidentiality
  • Requirements Regarding Patients

Module 3: Structural and Governance Requirements

  • Legal Entity
  • Laboratory Director
  • Laboratory Activities
  • Structure and Authority
  • Objectives and Policies
  • Risk Management

Module 4: Resource Requirements

  • General
  • Personnel
  • Facilities and Environmental Conditions
  • Equipment
  • Equipment Calibration and Metrological Traceability
  • Reagents and Consumables
  • Service Agreements
  • Externally Provided Products and Services

Module 5: Process Requirements

  • Pre-Examination Processes
  • Examination Processes
  • Post Examination Processes
  • Nonconforming Work
  • Control of Data and Information Management
  • Continuity and Emergency Preparedness Planning

Module 6: Management System Requirements

  • General Requirements and Options
  • Management System Documentation
  • Control of Management System Documents
  • Control of Records
  • Action to Address Risks and Opportunities
  • Improvement
  • Corrective Action
  • Evaluations
  • Management Reviews

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Prerequisites

In this ISO 15189 Requirements for Quality and Competence training course, there are no formal prerequisites.

Audience

This training course is suitable for anyone who wants to expand their expertise in developing the quality management systems used by medical laboratories.

ISO 15189 Requirements for Quality and Competence Training​ Course Overview

ISO 15189 Standard specifies the requirements for medical labs' quality and competence. Medical laboratories can use this international standard to establish their quality management systems and measure their own competence. This training course will provide information about the utilisation of ISO 15189 by laboratory clients, governing agencies, and accreditation bodies to certify or recognise the competence of medical laboratories. By implementing the ISO 15189 standard delegates will ensure the accuracy of medical test findings and at the same time check the validity in a timely way from the laboratory. Holding the ability and knowledge to handle all the medical laboratory systems can lead the delegates to attain numerous job positions like Quality Assurance Managers, Laboratory Assistant Quality Assurance Managers, Senior Executive Assistant Managers, and various highly skilled job roles.

In this 1-day ISO 15189 Requirements for Quality and Competence training course, delegates will get equipped with all the important topics by which they will become fully familiar with the requirements for quality and competence in medical laboratories. Delegates will acquire knowledge about the objectives and policies to promote the welfare of patients through confidence in the quality and competence of medical laboratories. Our expert and highly skilled trainer will conduct this training course to fulfil the requirements for the medical laboratory to plan and implement the ways to identify the actions to address risks and opportunities.

Course Objectives:

  • Learn to assess the present state of a laboratory's operations, equipment, staff, and service quality.
  • Enable professionals to develop the skills needed to drive ISO 15189 implementation in medical laboratories.
  • Become acquainted with robust quality management to improve the credibility of the medical laboratory.
  • Get familiar with all the responsibilities of the organisations and management in the Quality Management System.

After attending this ISO 15189 Training course, delegates will be able to identify the requirements for the of quality and competence of medical laboratories for the better working of the system. They will also be able to confirm or recognise the competence of medical laboratories by laboratory users and regulatory authorities.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Frequently asked questions

FAQ's

The International Organisation for Standardisation (ISO) is a global organisation that publishes industrial, commercial, and technical standards. Its primary goal is to make business processes more manageable, and it also focuses on process improvement, safety, and quality in various areas.
It helps improve performance, attain better quality, increase revenue, reduces risks, attain sustainability, support innovation, etc.
Experts worldwide agree on ISO standards and consider them the systems required to improve business efficiency and quality of their products and services. The ISO standards cover a wide range of activities used in the creation of products, the management of processes, the delivery of services, and the provision of materials.
ISO Standards play an essential role for businesses globally because they ensure the quality and safety of products and services in international trade. Businesses can benefit from ISO standards because they can help cut costs by implementing better systems and procedures.
There are various types of ISO Certification Standards, each focusing on improving different business and organisational activities and processes. Numerous ISO certifications are available, including ISO 9001 (Quality Management Systems), ISO 27001 (IT Security Management Systems), ISO 56002 (Innovation Management System), ISO 27032 (Security Techniques), and many more standards for businesses of all sizes.
Please see our ISO Training courses available in Belgium
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The price for ISO Training certification in Belgium starts from €.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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