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Module 1: Introduction to ISO 10002
Module 2: Guiding Principles
Module 3: Complaints – Handling Framework
Module 4: Planning, Design, and Development
Module 5: Operations of Complaints – Handling Process
Module 6: Maintenance and Improvement
This ISO 10002 Quality Management Course helps professionals acquire the skills and knowledge needed to manage customer complaints, enhance customer satisfaction, and establish robust complaint handling processes within their organisations. The following professionals can greatly benefit from attending this course:
There are no formal prerequisites for this ISO 10002 Quality Management Course. However, familiarity with quality management concepts can be beneficial for the delegates.
ISO 10002 centres on customer satisfaction and complaint management within Quality Management systems. Its relevance lies in fostering robust processes for handling customer complaints, enhancing customer satisfaction, and maintaining loyalty, which is vital for business success in competitive markets driven by customer experience.
Proficiency in ISO 10002 is essential for Customer Service Managers, Quality Assurance Professionals, and those responsible for managing customer complaints. Mastery of this standard enables them to implement effective complaint-handling processes, improve customer relations, and enhance overall service quality, which is crucial for retaining customers and fostering brand loyalty.
This 1-day Training immerses delegates in ISO 10002's principles, covering complaint management, customer satisfaction strategies, and quality improvement. Delegates gain insights into implementing effective complaint-handling systems, improving customer satisfaction, and aligning processes with ISO standards, empowering them to manage complaints effectively and enhance overall service quality.
Delegates completing this course will possess comprehensive expertise in ISO 10002, equipping them to implement effective complaint-handling processes aligned with international standards. They'll be capable of improving customer satisfaction, fostering loyalty, and enhancing overall service quality by effectively managing complaints.
To achieve the ISO 10002 Quality Management Training, candidates will need to sit for an examination. The exam format is as follows:
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10002 Quality Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ISO 10002 Quality Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ISO 10002 Quality Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 10002 Quality Management Training sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ISO 10002 Quality Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our ISO 10002 Quality Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
so helpful, thank you.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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