VeriSM™ Plus Overview

VeriSM™ Plus Course Outline

Module 1: Service Organisation

  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 3: VeriSM™ Model

  • Principles
  • Management Mesh
  • Adapting the VeriSM™ Model

Module 4: Progressive Practices

  • Agile
  • DevOps
  • SIAM
  • Lean
  • Shift Left
  • Customer and User Experience
  • Continuous Delivery

Module 5: Innovative Technologies

  • Impact of Technology
  • Cloud Technology
  • Virtualisation
  • Automation
  • Big Data and Internet of Things
  • Mobile Computing
  • Bring Your Own Device
  • Server-Less Computing
  • Artificial Intelligence
  • Robotic Process Automation
  • Machine Learning
  • Containerisation

Module 6: Getting Started with VeriSM™

  • Reactive to Proactive
  • Lens Analysis

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Who should attend this VeriSM™ Plus Course?

This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices.  It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:

  • Service Management Professionals
  • Business Process Managers
  • Digital Transformation Specialists
  • Project Managers
  • Product Managers

Prerequisites of the VeriSM™ Plus Course

Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

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What’s included in this VeriSM™ Plus Course?

  • VeriSM™ Plus Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Plus Certificate 
  • Digital Delegate pack consisting of course notes and exercises

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VeriSM™ Plus Exam Information

The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Pass Mark: 65% 
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Plus exam is carried out through EXIN.

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM™ Plus. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM™ Plus, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

VeriSM™ Plus FAQs

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The price for certification in the United States starts from $1895
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in the United States
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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