Start Positive Conversations With Challenging Customers Training - United States

Prerequisites

There are no formal prerequisites for attending this Start Positive Conversations with Challenging Customers training course. 

Audience

This training is suitable for anyone who wants to enhance their skillset in working with challenging customers and effectively handle them in an organisation. 

Start Positive Conversations with Challenging Customers Training Course Overview

A positive customer conversation is a key to the success of your business because a happy customer has the possibility to become a loyal customer who can help increase your revenue. It helps companies to promote loyalty, retain customers, and encourage brand advocacy. Building positive customer relationships is essential for any organisation because it increases sales, controls customer attrition, delivers invaluable marketing, boosts employee morale and turns customers. Holding the required knowledge and expertise will help individuals to climb up the ladder of success in terms of value and career opportunities.

In this 1-day Start Positive Conversations with Challenging Customers training course, delegates will gain practical knowledge of various ways to handle difficult situations with real-world customer scenarios. During this training, delegates will learn various concepts such as working with difficult customers, speaking softly, maintaining a positive relationship, using positive communication in customer service, building and maintaining trust, managing challenging customer conversations, and many more. Our experienced instructor with years of experience in providing interactive training courses will teach this course.

They will also cover various concepts such as:

• Use of positive communication in customer service
• Working with difficult customers
• Reviewing online communication
• Practising active listening
• Maintaining a positive relationship

At the end of this training, delegates will be able to create positive conversations with challenging customers effectively. They will also be able to handle difficult situations with real-world customer scenarios effectively. This training will supercharge their knowledge and expertise in managing challenging customer conversations.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor