ITIL® 5 Foundation Certification in Raleigh

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ITIL® 5 Foundation Certification

Raleigh

The ITIL® 5 Foundation Certification in Raleigh introduces delegates to modern digital product and service management using the latest evolution of the ITIL framework. It explains how organisations design, deliver, and support services through value co-creation, structured service relationships, and lifecycle-based thinking.

Learn ITIL 5 concepts for digital products & services with AI-powered landscape
Prepare confidently for the ITIL® Foundation Exam Raleigh
Understand the ITIL Value System with ITIL Foundation (Version 5) Certification

Dates & Prices

ITIL® 5 Foundation Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Foundation Certification Course Outline

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
- Digital Product and Service Management
- Product, Service as a Key Concept of Digital Product and Service Management
- Digital Product, Digital Service as a Key Concept of Digital Product and Service Management
- ITIL Product and Service Lifecycle as a Key Concept of Digital Product and Service Management
Service Offerings
- Service Offering and Service Interactions
- Service Offering and Service Interactions
- Service Actions, Transfer of Goods, Access to Resources
Value Co-Creation
- Value and Value Co-Creation
- Cost and Risk
- Output and Outcome
- Understand the Difference Between Output and Outcome
- How Value Contributes to Value Co-Creation?
- How Outcomes, Costs, Risks Contribute to Value Co-Creation?

Module 2: Service Relationships

Value Co-Creation
- How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
Service Relationships

Module 3: The ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Components of the ITIL Value System and their Role in an Organization: Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System (ITIL VS) and its purpose

Module 4: Governance

Governance
- Define Governance
- Enabling Nature and the Activities of Governance

Module 5: ITIL Guiding Principles

Value Co-Creation
- Explain how Feedback Contributes to Value Co-Creation
ITIL Guiding Principles

Module 6: Value Chain and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle Activities
Value Chain
Management Practices

Module 7: Value Streams: Mapping and Management

Key Concepts of Value Stream Mapping and Management
Application of Value Streams
Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

ITIL Continual Improvement Model
List the Steps of the ITIL Continual Improvement Model
Understand the Steps of the ITIL Continual Improvement Model
Describe Continual Improvement within the ITIL Value System and its role in the Organisation

Module 9: Four Dimensions of Product and Service management

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend this ITIL® 5 Foundation Certification?

This ITIL® 5 Foundation in Raleigh is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:

IT Service Management Professionals
IT Managers
Service Delivery Managers
Service Desk Analysts
IT Support Professionals
Digital Product Managers
Service Owners
DevOps Practitioners

Prerequisites of the ITIL® 5 Foundation Certification Course

There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.

ITIL® 5 Foundation Certification Overview

This ITIL® 5 Certification introduces delegates to modern digital product and service management practices, focusing on value co-creation, service relationships, experience management, and continual improvement.

This certification helps professionals understand how to deliver value across the service lifecycle, improve service performance, and align ITIL practices with business needs.

This 2-Day ITIL® Version 5 Foundation Certification Course in Raleigh offered by The Knowledge Academy provides structured learning aligned with the latest ITIL framework, covering the ITIL Value System, Four Dimensions model, value streams, and emerging practices such as AI and automation.

ITIL® 5 Certification Course Objectives

To understand modern digital product and service management concepts
To learn the principles of value co-creation and service relationships
To gain knowledge of the ITIL Value System and Four Dimensions model
To understand lifecycle activities across digital products and services
To explore continual improvement, governance, and value stream management
To recognise the role of AI, automation, and DevOps

Upon completion of this ITIL® 5 Foundation Certification Training, delegates will have a clear understanding of modern digital product and service management practices and be able to apply ITIL principles. This helps in supporting value creation, service improvement, and effective service delivery, strengthening their readiness for diverse ITIL Career Opportunities.

ITIL® 5 Certification Pathway

The ITIL® Version 5 Certification pathway follows a step-by-step progression, where learners begin with core concepts and advance through practice, management, and strategy leadership roles.

ITIL® 5 certifications progress from ITIL 5 Foundation into Practice Manager, Managing Professional, and Strategic Leader pathways, supported by the ITIL® Transformation module. An AI Governance module extends capability in responsible AI management.

ITIL Version 5 Courses Launch Date

ITIL 5 Foundation = 12th Feb 2026

ITIL Version 5 Foundation Bridge = 26th Feb 2026

ITIL Service, ITIL Product, ITIL Experience = 12th March 2026

ITIL Strategy, Transformation = 9th April 2026

ITIL MP Transition = 14th May 2026

ITIL Version 5 Certification Pathway

What's Included in this ITIL® 5 Foundation Course in Raleigh?

World-Class Training from Experienced Instructors
ITIL (Version 5) Foundation Examination
Digital Delegate Pack

ITIL® 5 Foundation Certification Exam Information

The ITIL® 5 Foundation exam assesses delegate understanding of core concepts in digital product and service management. It validates knowledge of the ITIL framework, key terminology, value creation principles, and foundational practices required to support modern, value-driven service management environments.

The ITIL Version 5 Foundation Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 65%
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® 5 Foundation Certification in-house or onsite training in Raleigh? We specialise in corporate group training and bulk bookings for organisations of all sizes in Raleigh. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Raleigh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Raleigh is the capital of North Carolina, USA. It is located in Wake County and is the second largest city in the whole of the state of North Carolina. It is known as “The City of Oaks” because of how many oak trees are growing in the city. The Wake County Public School System operates most schools in Raleigh. The high schools include Leesville Road High School and Athens Drive High School. There are also magnet schools who offer International Baccalaureate programs and also a few alternative schools. Private religious schools also operate such as the An Noor Quran Academy, Jewish Academy of Wake County and Neuse Baptist Christian School. There are a large number of further education facilities in Raleigh or in close proximity. These public universities include North Carolina State University and Wake Technical Community College. There are also private universities such as Shaw University and Skema Business Schools as well as The Medical Arts School. The unemployment rate in Raleigh is at 5%. This has generally stayed the same throughout the years.

Ways to take ITIL® 5 Foundation Certification in Raleigh

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Foundation Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Foundation Certification in Raleigh delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Foundation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Foundation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Foundation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Foundation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Foundation Certification in Raleigh from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Foundation Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 5 Foundation Certification Schedule in Raleigh

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for ITIL® 5 Foundation Certification in Raleigh

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Foundation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Foundation Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification $1995
ITIL® 5 Product Certification $2695
ITIL® 5 Service Certification $2695
ITIL® 5 Experience Certification $2695
ITIL® 5 Transformation Certification $2695

Total Without Package: $12775

Package Price: $7695 (Save $5080)

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Save Up to 40%3 Courses

Complete Enterprise Architect Certification

TOGAF® Foundation and Practitioner Training $4695
CISSP Training $4695
ITIL® 5 Foundation Certification $1995

Total Without Package: $11385

Package Price: $6795 (Save $4590)

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Save Up to 25%4 Courses

ITIL Practice Manager Certification Path

ITIL® 4 Specialist: Create Deliver and Support Certification $2495
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course $3795
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course $2495
ITIL® 5 Foundation Certification $1995

Total Without Package: $10780

Package Price: $8095 (Save $2685)

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Save Up to 40%3 Courses

Complete IT Project Manager Certification Package

Scrum Master Certification $2195
AgilePM® Foundation & Practitioner (AgilePM® v3) $3995
ITIL® 5 Foundation Certification $1995

Total Without Package: $8185

Package Price: $4895 (Save $3290)

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Save Up to 25%3 Courses

ITIL 4 Practice Manager: Plan, Implement and Control Bundle

ITIL® 4 Specialist: Create Deliver and Support Certification $2495
ITIL® 4 Specialist: Plan, Implement and Control Training Course $3795
ITIL® 5 Foundation Certification $1995

Total Without Package: $8285

Package Price: $6195 (Save $2090)

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Save Up to 40%3 Courses

ITIL® Strategic Leader (SL) Certification Path

ITIL® 5 Foundation Certification $1995
ITIL® 5 Strategy Certification Training $2695
ITIL® 5 Transformation Certification $2695

Total Without Package: $7385

Package Price: $4395 (Save $2990)

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ITIL® 5 Foundation Certification in Raleigh FAQs

What is the ITIL® 5 Foundation Certification?

The ITIL® 5 Foundation Certification introduces the core principles of IT Service Management (ITSM) and explains how organisations can deliver reliable, value-driven IT services. It covers service value systems, service relationships, and best practices for managing and improving IT services.

Who should attend the ITIL® 5 Foundation course?

This course is suitable for IT support staff, Service Desk Analysts, IT Managers, Project Managers, System Administrators, and professionals involved in delivering or supporting IT services. It is also beneficial for non-technical professionals working closely with IT teams.

Are there any prerequisites for enrolling in this certification?

There are no formal prerequisites. The certification is designed for beginners, so prior IT experience is not mandatory, although a basic understanding of IT environments can be helpful.

What will I learn during the training?

You will learn ITIL concepts and terminology, service management principles, the service value system, continual improvement practices, incident and problem management, change enablement, and how IT services align with business objectives.

What career opportunities are available after completing the ITIL® Foundation Certification?

After completing the certification, you can pursue roles such as Service Desk Analyst, IT Support Specialist, IT Service Coordinator, IT Operations Analyst, or IT Service Manager, and progress to advanced ITIL certifications.

How does ITIL certification benefit organisations?

ITIL helps organisations standardise service processes, improve service quality, reduce downtime, increase customer satisfaction, and ensure IT services consistently support business needs and operational efficiency.

What is the cost/training fees for ITIL® 5 Foundation Certification in Raleigh?

The training fees for ITIL® 5 Foundation Certification in Raleigh starts from $1995

Which is the best training institute/provider of ITIL® 5 Foundation Certification in Raleigh?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Foundation Certification.

What are the best ITIL® Certification Training courses in Raleigh?

Please see our ITIL® Certification Training courses available in Raleigh

Customers Reviews

Iside Galimberti

IT Manager Warner Music Italia

The training was illuminating and highly useful for my career development. The trainer was competent, focused, kind, and very helpful throughout the sessions. Overall, it was a very positive learning experience, and I would highly recommend The Knowledge Academy for its quality training and professional delivery.

Pallavi Mohapatra

Staff Vendor Manager Google

The training was engaging and clearly delivered, making complex topics easier to understand. It prepared me well, enabling me to pass the Foundation exam and achieve my certification. The booking process was straightforward, and I would highly recommend The Knowledge Academy for its practical and well-organised training.

William Everett

IT Manager Heidelberg Materials Trading

The training was clearly delivered and simple to follow, making important concepts easy to grasp. The engaging sessions supported practical learning and helped me use ITIL practices effectively in my role. I would highly recommend The Knowledge Academy for its reliable and well-structured training.

Jude Jakolo

IT Operations Associate World Food Programme

The ITIL Foundation training was insightful and practical. The instructor explained concepts clearly with real-world examples, making the learning engaging. I would definitely recommend The Knowledge Academy for its excellent training quality and knowledgeable instructors.

Paul Scholz

Manager IT Government of Yukon

The trainer was excellent and made the concepts easy to understand. I now have a much better understanding of ITIL and would recommend The Knowledge Academy for its clear and well-delivered training.

Armoghan Shah

Infrastructure Manager (Problem Management) CVS Health

The training was very good and made me more knowledgeable about the process. I passed the ITIL Foundation exam and what I learned has really improved how I approach tasks and solve problems at work.

Tanya Finney

Digital Transformation Program Manager IRS

The two-day training was excellent. The instructor was engaging, made the content interesting, and helped keep me fully involved throughout. The flexibility of the course format made my learning smooth, and I would definitely recommend The Knowledge Academy for the experience.

Lynette Holden

IT Support Technician

The training was professional, easy to follow, and delivered by a knowledgeable instructor. The process was seamless, and I successfully achieved my ITIL Foundation certification. It helped me stand out more in job applications and gave me the confidence to secure a new role.

Ryan Cleverly

Geospatial Specialist Toitū Te Whenua Land Information New Zealand

The ITIL training was excellent and exceeded my expectations. The trainer was engaging, and the materials were presented clearly, which helped me feel fully prepared. I successfully achieved my ITIL Foundation certification and gained a solid foundation in service management concepts. Overall, the course offered great value for money.

Syed Furquan Alam

Data Center Operations Manager Stealth Startup

The Knowledge Academy truly stands out for its professionalism and customer focus. The trainer exceeded expectations with her interactive approach and clear explanations. This course not only helped me refresh my ITIL knowledge but also prepared me to apply these principles effectively in my work.

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Courses Related to ITIL® Certification Training

ITIL® 5 Managing Professional Transition ITIL® 5 Strategy Certification Training ITIL® 5 Transformation Certification ITIL® Version 5 Foundation Bridge Training ITIL® 5 Product Certification ITIL® 5 Service Certification Certified IT Service Manager (CITSM) Certification

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