ITIL® Version 5 Foundation Bridge Training in Phoenix

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ITIL® Version 5 Foundation Bridge Training

Phoenix

Our ITIL® Version 5 Foundation Bridge Training in Phoenix provides a clear understanding of how ITIL has evolved to support digital product and service management. It focuses on updated lifecycle activities, value creation, AI integration, and governance concepts to help professionals transition confidently from ITIL® 4 to Version 5.

Bridge existing ITIL knowledge with the ITIL® Version 5 Foundation Bridge Training
Build knowledge of value streams, service relationships, and continual improvement
Understand digital governance, AI, and integration with DevOps and PRINCE2®

Dates & Prices

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SAVE 58% BLACK FRIDAY

ITIL® Version 5 Foundation Bridge Training Black Friday Offers

ITIL® Version 5 Foundation Bridge Training is part of our Black Friday sale. Lock in 58% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM $795 ~~$1,895~~ SAVE $1,100

Offer ends 27 November 2026

ITIL® Version 5 Foundation Bridge Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® Version 5 Foundation Bridge Training Course Outline

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
Service Offering
Value Co-Creation

Module 2: Service Relationships

Organisations
Providers, Consumers, and Vendors
Roles in Managing, Delivering, and Consuming Services
Service Consumer Roles
Consumer Roles Example
Service Relationship Model
Types of Service Relationships: Basic, Cooperative, and Collaborative
Service Journey (1/2)
Service Journey (2/2)
Service Quality and Service Level
Service Level Metrics (1/2)
Service Level Metrics (2/2)
Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System and its Purpose

Module 4: Governance

Governing Bodies and Governance
Governance of Digital Technology

Module 5: ITIL Guiding Principles

What is an ITIL Guiding Principle?
Recap of the ITIL Guiding Principles
Using Automation and AI
Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose of the ITIL Product and Service Lifecycle Management Activities
Value Chain
Management Practices

Module 7: Value Streams

Key Concepts of Value Stream Mapping and Management
Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

ITIL Continual Improvement Model
- List the Steps of the ITIL Continual Improvement Model
- Understand the Steps of the ITIL Continual Improvement Model
- Describe Continual Improvement within the ITIL Value System and its Role in the Organisation

Module 9: Four Dimensions of Product and Service Management and AI

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

ITIL® 5 Foundation Bridge Exam Information

The ITIL® 5 Foundation Bridge Exam assesses delegates’ understanding of the key concepts introduced in ITIL® Version 5. It covers updated terminology, digital product and service management, the ITIL Value System, governance, value streams, continual improvement, and other key areas required to transition existing ITIL® knowledge to Version 5.

The ITIL® 5 Foundation Bridge Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 20
Pass Mark: 65%
Duration: 30 Minutes
Open Book/Closed Book: Closed Book

Please note: Proof of an eligible ITIL® 4 Certification is required before the official exam results can be released.

Who Should Attend this ITIL® Version 5 Foundation Bridge Training?

This ITIL® Version 5 Foundation Bridge Training is designed for IT and service management professionals looking to update their knowledge and understand the changes introduced in ITIL® Version 5. The following professionals can benefit from this course:

IT Service Managers
IT Operations Managers
Service Delivery Managers
Product Managers
IT Consultants
Digital Transformation Managers
Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold an ITIL® 4 Certification, except ITIL® 4 Specialist: Acquiring and Managing Cloud Services and ITIL® 4 Specialist: Sustainability in Digital and IT, to be eligible for the ITIL® Version 5 Foundation Bridge.

ITIL® Version 5 Foundation Bridge Training Overview

The ITIL® Version 5 Foundation Bridge Training helps professionals update their existing ITIL knowledge to Version 5. It covers digital product and service management, service relationships, the ITIL Value System, governance, guiding principles, and value streams.

Delegates will develop knowledge of continual improvement, lifecycle activities, management practices, and the four dimensions of product and service management. They will also explore AI and automation, AI governance, and how ITIL integrates with DevOps and PRINCE2®.

This 1-Day training by The Knowledge Academy enables delegates to understand and apply the updated ITIL concepts within digital product and service environments. It also prepares them for the official ITIL® Version 5 Foundation Bridge Certification exam.

ITIL® Version 5 Foundation Bridge Training Course Objectives

To explain key concepts of digital product and service management
To recognize service relationships, service journeys, service quality, and service levels
To explore the ITIL Value System, governance, guiding principles, and value chain
To apply value stream concepts and the ITIL continual improvement model
To examine how ITIL works alongside approaches such as DevOps and PRINCE2®
To prepare effectively for the ITIL® Version 5 Foundation Bridge Certification exam

Learning Outcomes after Completing ITIL® Version 5 Foundation Bridge Training

After completing this ITIL® Version 5 Foundation Bridge Course, delegates will have an updated understanding of digital product and service management, value creation, and continual improvement. They will be better prepared to apply Version 5 concepts in modern service management environments and prepare for the official certification exam.

Career Opportunities After ITIL® Version 5 Foundation Bridge Certification

The ITIL® 5 Foundation Bridge Certification supports career development across digital product and service management, IT operations, and transformation. There are several career opportunities delegates can pursue, including:

IT Service Manager: Oversees the delivery and improvement of IT services to support organizational needs.
Digital Product Manager: Supports the management and development of digital products across their lifecycle.
IT Project Manager: Manages IT projects while coordinating activities, resources, and expected outcomes.
Service Improvement Manager: Focuses on continually improving service performance, value, and ways of working.
Service Owner: Takes responsibility for the management, performance, and ongoing improvement of services.
Transformation Manager: Supports organizational and digital transformation by coordinating change and improvement initiatives.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

World-Class Training Sessions from Experienced Instructors
ITIL® Version 5 Foundation Bridge Examination
Interactive Learning with 24*7 Support
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® Version 5 Foundation Bridge Training in-house or onsite training Phoenix. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,536 organisations

The Knowledge Academy is an approved training supplier to 53,536 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Phoenix venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Phoenix has around 1,500,000 inhabitants and is the largest and capital city of Arizona. The city is the most popular state capital in the United States and is the 13^th largest popular metro area. In 40 years the population of the metro area has grown around 4% per annum. Phoenix is part of the valley of the sun area and the Salt River valley. The city has many developed industries including, cattle farming, cotton, and citrus. Phoenix has 15 urban divided villages with separate planning commities, these areas are known as neighbourhoods including Ahwatukee, Foothills, Alhambra, Camelback East, Central City, Deer Valley, Desert View and Encanto.Phoenix is divided into 29 public school districts, within the districts there are 21 elementary school districts, 4 high school districts and 4 unified districts. There are around 27,000 students who attend phoenix high schools in the district making it the biggest schooling district in the country.Glendale Union high school districts has around 9 high school with the second largest district in the phoenix union. Glendale districts includes Apollo, Cortez, Glendale, Greenway and Moon Valley.Tempe Union High School District has around 13,000 students covering six comprehensive schools. High schools in the district include Compadre, Corona del Sol, Desert Vista, Marcos de Niza, McClintock, Mountain Pointe, and Tempe High School.Phoenix’s main higher education institutes Is the Arizona State University with its main campus in Tempe and several campuses in Phoenix. The university has around 72,000 enrolled students being the largest public university in the United States. The university offers courses including accountancy, physical sciences, neuroscience, forensics, graphic design and art history.Arizona’s only medical school is the University Of Arizona College Of Medicine has around 600 students located on two campuses, the Tucson campus and Phoenix campus. The university provides the curriculum for a four year program. The university does not offer international students the chance to study.

Ways to take ITIL® Version 5 Foundation Bridge Training in Phoenix

Classroom

Face to face with your trainer in a small group, at our Phoenix venue in Phoenix.

Best for: people who learn best in the room.

1 day · next Fri 12 Feb 2027

See classroom dates

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 20 Nov 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

ITIL® Version 5 Foundation Bridge Training Schedule in Phoenix

Classroom · Phoenix

Next: Fri 12 Feb 2027

4 dates in 2027 · 1 day · $9,995

View classroom dates

Live Online · Same trainer and syllabus Soonest

Next: Fri 20 Nov 2026

7 upcoming dates · 1 day · $1,895

View online dates

Classroom · Phoenix

Online Instructor-Led

Online Self-Paced

Onsite

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Package deals for ITIL® Version 5 Foundation Bridge Training in Phoenix

Our training experts have compiled a range of course packages on a variety of categories in ITIL® Version 5 Foundation Bridge Training, to boost your career. The packages consist of the best possible qualifications with ITIL® Version 5 Foundation Bridge Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Version 5 Foundation Bridge Training in Phoenix FAQs

What is the main focus of ITIL® Version 5 compared to ITIL® 4?

ITIL® Version 5 places stronger emphasis on digital product and service management, expanding beyond traditional service management to support modern, value-driven, and technology-enabled operating models.

How does ITIL® Version 5 approach digital product and service management differently?

Version 5 introduces a product-centric mindset, integrating products, services, and experiences into a unified lifecycle that supports continuous value creation and improvement.

What new lifecycle concepts are introduced in ITIL® Version 5?

ITIL® Version 5 introduces the Product and Service Lifecycle, covering activities such as discover, design, build, deliver, support, and operate in a flexible, non-linear manner.

How does value stream management change in ITIL® Version 5?

Value stream management is expanded to address complexity, workflow optimization, and end-to-end value delivery across both core and enabling value streams.

What role does artificial intelligence play within the ITIL® Version 5 framework?

The latest version highlights how AI can support automation, decision-making, and optimization across product and service lifecycles, while also introducing structured AI governance.

How does ITIL® Version 5 support value co-creation across products and services?

The framework strengthens focus on outcomes, experiences, costs, risks, and feedback, helping organizations co-create value collaboratively with service consumers and stakeholders.

What updates have been made to governance and operating models in ITIL® Version 5?

The latest version of ITIL enhances governance guidance by aligning decision-making, accountability, and operating models with organizational purpose and value chain activities.

How are service relationships and the service journey addressed in ITIL® Version 5?

ITIL® Version 5 expands service relationship concepts to include digital product vendors and introduces the service journey to better manage interactions and experiences.

Why choose The Knowledge Academy in Phoenix over others?

The Knowledge Academy stands out as a Trusted Training Provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® Version 5 Foundation Bridge Training in Phoenix?

The training fees for ITIL® Version 5 Foundation Bridge Training in Phoenix starts from $1895

Which is the best training institute/provider of ITIL® Version 5 Foundation Bridge Training in Phoenix?

The Knowledge Academy is one of the Leading global training provider for ITIL® Version 5 Foundation Bridge Training.

What are the best ITIL® Certification Training courses in Phoenix?

Please see our ITIL® Certification Training courses available in Phoenix

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