ITIL® Version 5 Transformation Course Outline

Module 1: ITIL Foundation Recap and Transformation Overview

  • Key Concepts of ITIL
  • Key Concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

  • Layers, Stages, Steps, and Contextual Adaptation in Transformation
  • End-to-end Examples

Module 3: Common Patterns for Transformation

  • Introduction to Common Patterns for Transformation
  • Initiation Patterns
  • Governance Patterns
  • Execution Patterns

Module 4: Measurement, Learning, and Synthesis

  • Tools, Methods, and Techniques
  • Measurement and Evidence
  • Learning and Knowledge Transfer

Module 5: ITIL and AI

  • Transformation in the AI Context
  • AI Governance

Module 6: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Transformation Certification?  

This ITIL® 5 Transformation Certification is designed for professionals involved in leading, supporting, or contributing to transformation initiatives across digital products and services. It is particularly beneficial for: 

  • IT Service Managers
  • Transformation and Change Managers
  • Digital and Technology Leaders
  • IT Consultants and Advisory Professionals
  • Enterprise Architects
  • Program and Project Managers

Prerequisites of the ITIL® 5 Transformation Certification 

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® 5 Transformation Certification.

ITIL® 5 Transformation Certification Overview

The ITIL® 5 Transformation Certification develops knowledge of leading and supporting transformation across digital products and services. It covers the ITIL Transformation Model, transformation patterns, governance, execution, measurement, and continual learning.

Delegates will develop skills in applying transformation approaches across different contexts, measuring outcomes, and supporting knowledge transfer. They will also explore AI-driven transformation, AI governance, and how ITIL works alongside DevOps and PRINCE2®.

This 2-Day training by The Knowledge Academy enables delegates to apply ITIL transformation concepts to organizational change initiatives. It also prepares them for the official ITIL® Version 5 Transformation Certification exam.

ITIL® 5 Transformation Certification Course Objectives

  • To explain the key concepts of ITIL transformation and their role in organizational change
  • To apply the ITIL Transformation Model across different transformation contexts
  • To explore initiation, governance, and execution patterns for transformation initiatives
  • To develop skills in measurement, evidence gathering, learning, and knowledge transfer 
  • To understand transformation in an AI context and the importance of AI Governance
  • To prepare effectively for the official ITIL® Version 5 Transformation Certification exam

Learning Outcomes after Completing ITIL® 5 Transformation Certification

After completing this ITIL 5 Transformation Certification, delegates will be better equipped to support and lead transformation initiatives across digital products and services. They will understand how to balance governance with adaptability, measure transformation outcomes, support continual learning, and address transformation within AI-enabled environments.

Career Opportunities after ITIL® 5 Transformation Certification

The ITIL® 5 Transformation Certification can support career development in digital transformation, change, service improvement, and strategic IT roles. Career opportunities highlighted by PeopleCert include:

  • Digital Transformation Manager: Leads and coordinates digital transformation initiatives across an organization.
  • Change Manager: Supports structured organizational change and helps manage its impact effectively.
  • Service Improvement Manager: Identifies and supports opportunities to improve services and organizational value.
  • Digital Product Manager: Oversees digital products while aligning their development with organizational needs and value.
  • Strategy Analyst: Supports strategic analysis and transformation planning to help organizations achieve desired outcomes.
  • Business and Transformation Consultant: Advises organizations on transformation approaches, change initiatives, and improvement opportunities.
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What's Included in this ITIL® 5 Transformation Certification?

  • World-Class Training Sessions from Experienced Instructors
  • Interactive Learning with 24*7 Support
  • Digital Delegate Pack
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ITIL® 5 Transformation Certification Exam Information

The ITIL® 5 Transformation Certification Exam assesses delegates’ understanding and application of transformation concepts, models, governance, execution, measurement, and learning within modern service environments.

The ITIL® 5 Transformation Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Train Your Workforce

Looking for ITIL® 5 Transformation Certification in-house or onsite training in Salt Lake City? We specialise in corporate group training and bulk bookings for organisations of all sizes in Salt Lake City. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Salt Lake City is situated in the Wasatch Front within the north-central part of Utah, as well as it being the capital city of Utah is also one of two major urban areas within the Great Basins. SLC or Salt Lake as the city is otherwise known is the most populated city with Utah as it is home to an estimated 1,153,340 people as of 2014 as well as having a metropolitan population of around 2,423,912 people. Salt Lake City has 23 elementary, 5 middle and 3 high schools as well as a charter school. In 1847 the first classes for children within the Mormon families was held in a tent and now today salt city lake includes a number of catholic schools which include Rowland Hall-St. Mark's School which is Salt Lake City’s premier independent school and Judge Memorial Catholic High School. Some of the universities and colleges within Salt Lake City includes the LDS Business College, Westminster College, University of Utah, The Art Institute of Salt Lake City and the Salt Lake Community College. The University of Utah is renowned for the medical and research programs they run as well as holding the first artificial heart transplant within 1982 and it also worked alongside three other universities with ARPANET in 1969 where pioneer Ivan Sutherland had moved within the Computer Science department.

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Access ITIL® 5 Transformation Certification in Salt Lake City delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Transformation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Transformation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Learn ITIL® 5 Transformation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access ITIL® 5 Transformation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Package deals for ITIL® 5 Transformation Certification in Salt Lake City

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Transformation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Transformation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Transformation Certification - in Salt Lake City FAQs

What is the ITIL® Version 5 Transformation Certification Course?

This course focuses on leading and managing organisational transformation using the ITIL® 5 framework. It covers governance, change enablement, digital transformation, and continual improvement to support sustainable business outcomes.

When is the ITIL® 5 Transformation Certification Course launching?

The ITIL® Version 5 Transformation Certification Course will be launching on 9th April 2026. For more details and availability, please contact The Knowledge Academy support team.

Who should attend the ITIL® Version 5 Transformation Course?

It is suitable for transformation leaders, IT service managers, consultants, architects, and professionals involved in driving organisational change, digital initiatives, and service transformation aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® Version 5 Transformation Certification?

Yes, completing the ITIL® Version 5 Foundation Certification is recommended, as it provides essential knowledge of ITIL® concepts and the Value System required to fully understand transformation focused content.

What is the cost/training fees for ITIL® 5 Transformation Certification in Salt Lake City?

The training fees for ITIL® 5 Transformation Certification in Salt Lake City starts from $2695

Which is the best training institute/provider of ITIL® 5 Transformation Certification in Salt Lake City?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Transformation Certification.

What are the best ITIL® Certification Training courses in Salt Lake City?

Please see our ITIL® Certification Training courses available in Salt Lake City

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