ITIL® 5 Strategy Certification Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Strategy Course Outline

Module 1: ITIL Foundation recap

  • Key Concepts of ITIL
    • Explain the ITIL Guiding Principles
    • Key Concepts of Products and Services and Product and Service Management
    • Understand the ITIL Product and Service Lifecycle
    • Describe the ITIL Four Dimensions of Product and Service Management
    • Explain the Components and Purpose of the ITIL Value System

Module 2: Key concepts of ITIL Strategy

  • Key Concepts of ITIL Strategy
    • Understand Digital Transformation and the Role of Digital Strategy
    • Key Characteristics of Strategy
    • Describe Strategy in a VUCA Environment
    • Describe Business and Operating Models and how they Relate to Strategy

Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management

  • Strategy across the ITIL Four Dimensions
    • Understand Strategic Considerations for the 'Organisations and People' Dimension
    • Understand Strategic Considerations for the 'Partners and Suppliers' Dimension
    • Understand Strategic Considerations for the 'Information and Technology' Dimension
    • Understand Strategic Considerations for the 'Value Streams and Processes' Dimension

Module 4: The ITIL Strategy Management Model

  • Introduction to the ITIL Strategy Management Model
    • Understand the Purpose of the ITIL Strategy Management Model
    • Describe the Structure of the ITIL Strategy Management Model

Module 5: The ITIL Strategy Development Lifecycle

  • Strategy Development
    • Purpose and Key Outputs of Each Activity within the Strategy Development Lifecycle
    • How the ITIL Guiding Principles Support Strategy Development
    • How PESTLE Factors Influence Strategy?
    • Describe How Internal Capabilities and Resources Affect Strategy
    • Apply the 'Observe' Step of the Strategy Development Lifecycle
    • Apply the 'Orient' Step of the Strategy Development Lifecycle
    • Apply the 'Decide' Step of the Strategy Development Lifecycle
    • Apply the 'Plan' Step of the Strategy Development Lifecycle

Module 6: The ITIL Strategy Implementation Lifecycle

  • Strategy Implementation
    • Purpose and Key Outputs of Each Activity within the Strategy Implementation Lifecycle
    • How Strategic Objectives are Translated into Implementation Initiatives during the 'Plan' Activity
    • How the Execution Approach for Implementation Initiatives is Selected during the 'Plan' Activity
    • How Strategy Implementation is Balanced with Effective Operations during the 'Execute' Activity
    • Key Functions of the 'Synthesize' Activity
    • How the 'Reflect' Activity of the Strategy Implementation Lifecycle is Performed
    • Fundamental Considerations of Strategy Implementation
    • Apply the Strategy Implementation Lifecycle to a Given Scenario

Module 7: Sustainable Strategy Management

  • Sustainable Strategy Management
    • How Sustainable Strategy Implementation is Ensured
    • How Ongoing Relevance and Success of Strategy are Ensured

Module 8: Strategic Capabilities

  • Leadership
  • Communication
  • Innovation
  • AI Governance
  • Organisational Change Management (OCM)
  • Digital Ethics
  • Complexity Thinking
  • Portfolio Management
  • Risk Management
  • Sustainability

Module 9: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Consider ITIL® 5 Strategy?  

ITIL® 5 Strategy is suited to professionals who are responsible for setting direction, shaping service priorities, and aligning IT initiatives with organisational goals. It is particularly relevant for individuals involved in leadership, planning, and governance roles, such as: 

  • IT Managers and Senior Leaders 
  • Service and Product Owners 
  • Digital and Transformation Leads 
  • Portfolio and Programme Managers 
  • Business Strategy and Governance Professionals 
  • Risk, Compliance, and Decision-Making Roles 

Prerequisites for ITIL® 5 Strategy Training 

Delegates must have successfully completed the ITIL® 5 Foundation Certification before attending this course. This prerequisite ensures learners have a solid understanding of core ITIL principles, enabling them to effectively engage with strategic concepts and advanced service management practices covered at this level. 

Entry Requirements for ITIL® 5 Strategy Training 

To progress to ITIL® 5 Strategy, learners must first complete the ITIL® 5 Foundation. Individuals who hold the ITIL® 4 Foundation will need to complete the ITIL® 5 Bridge Course before moving forward with this Strategy module.

ITIL® 5 Strategy Certification Overview

The ITIL® 5 Strategy Certification Course builds a foundation in strategic planning and governance within IT service management. It focuses on aligning IT services with organisational goals to deliver business value, covering value streams, service portfolios, and decision-making frameworks. 

This training supports upskilling by helping professionals turn business priorities into actionable strategies. It enhances readiness to manage complex challenges while strengthening analytical skills for efficiency and organisational resilience. 

This 2-Day course offered by The Knowledge Academy enables delegates to apply strategic concepts in real-world scenarios. It emphasises practical implementation, supporting informed decisions, service optimisation, and adaptability to evolving business needs.

The ITIL® 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® 5 Strategy Certification

 

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What’s Included in this ITIL® 5 Strategy?  

  • World-Class Training Sessions from Experienced Instructors 
  • Interactive Learning with 24*7 Support 
  • Digital Delegate Pack 
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ITIL® 5 Strategy Course Eam Information

The ITIL® 5 Strategy course assesses delegate understanding of strategic principles in digital product and service management. It equips delegates with knowledge of value-driven planning, governance, and alignment practices needed to enable sustainable, business-focused service strategies.

The ITIL® 5 Strategy Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book
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Train Your Workforce

Looking for ITIL® 5 Strategy Certification Training in-house or onsite training in Omaha? We specialise in corporate group training and bulk bookings for organisations of all sizes in Omaha. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Omaha venue

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To make sure you’re always connected we offer completely free and easy to access wi-fi.

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To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Omaha is the county seat of Douglas County, located on the Missouri River in Nebraska it is the largest city within the state. Omaha is home to an estimated 446,599 people within 2014 therefore making it the 41st biggest city within the United States. The metropolitan population for Omaha is estimated at around 895,151 people. Omaha has a relatively low unemployment rate of 02.90% which has been decreased over the year by 0.5% from the year before when the unemployment rate was 03.40% whilst the average rate for Nebraska cities is also 2.90%. Omaha a number of different schools for students to attend which are public and overlooked by the Omaha Public School District and includes over 80 schools, some of these include Druid Hill Elementary School, Harrison Elementary School and the Springville Elementary School as well as Omaha Central High School, Omaha South High School and the Omaha Burke High School. There is also Catholic schools operated by the Roman Catholic Archdiocese of Omaha for students to enrol in as well as Private schools, some of which include the Omaha Christian Academy, Montessori Children's House and the Phoenix Academy of Learning. Omaha is also home to a number of colleges and universities, some of which are the Eppley Cancer Centre, the University of Nebraska Omaha, Creighton University and the University of Nebraska Medical Centre all of which offer different types of degrees such as associates, bachelors and masters and all in a variety of subjects. 

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Ways to take ITIL® 5 Strategy Certification Training in Omaha

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Strategy Certification Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Access ITIL® 5 Strategy Certification Training in Omaha delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Strategy Certification Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Strategy Certification Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Strategy Certification Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Strategy Certification Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access ITIL® 5 Strategy Certification Training in Omaha from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Strategy Certification Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for ITIL® 5 Strategy Certification Training

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Strategy Certification Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Strategy Certification Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Strategy Certification in Omaha FAQs

How does ITIL® Version 5 support strategic decision-making?

ITIL® Version 5 provides a structured approach to integrating strategy with product and service management, helping organisations respond effectively to complexity, change, and digital transformation.

Who will benefit most from ITIL® 5 Strategy learning?

This course benefits professionals involved in shaping IT direction, aligning services with business objectives, and ensuring that digital initiatives deliver measurable organisational value.

When will ITIL® Version 5 Strategy be available?

ITIL® 5 Strategy Training will be available from 9th April 2026. Please contact us to receive updates on schedules, availability, and future course dates.

What prior learning is required before taking ITIL® Version 5 Strategy?

Learners must complete ITIL® Version 5 Foundation before progressing. Those with ITIL® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course. Learners may review our ITIL® Version 5 Foundation training to meet this requirement.

What is the cost/training fees for ITIL® 5 Strategy Certification Training in Omaha?

The training fees for ITIL® 5 Strategy Certification Training in Omaha starts from $2695

Which is the best training institute/provider of ITIL® 5 Strategy Certification Training in Omaha?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Strategy Certification Training.

What are the best ITIL® Certification Training courses in Omaha?

Please see our ITIL® Certification Training courses available in Omaha

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