ITIL® 4 Specialist: Plan, Implement And Control Training Course in Richmond

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

• Key Concepts of the Practice

• Purpose of the Practice
• Practice Success Factors (PSF) and Key Metrics of the Practice
• IT Asset Types
• IT Asset Register
• IT Asset Lifecycle
• Models and Verification
• Inventory and Discovery
• IT Asset Audit

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• How to Integrate the Practice in the Organization's Value Streams?

• Roles and Competences of the Practice

• IT Asset Manager
• IT Asset Custodian
• IT Asset Analyst
• IT Asset Register Administrator
• License Manager
• IT Asset Owner
• IT Asset Consumer
• Know How to Position the Practice in the Organizational Structure

• How Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• Recommendations for the Practice Success

• Recommendations for IT Asset Management Success
• Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

• Key Concepts of the Practice

• PSFs and Key Metrics of the Practice
• Change and Change Model
• Standard Change
• Emergency Change and Change Authority

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice

• Change Manager / Coordinator and Change Authority
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Explain the Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Change Enablement Success
• Are Recommendations Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

• Key Concepts of the Practice

• PSFs and Key Metrics of the Practice
• Environment
• Continuous Integration
• Continuous Delivery
• Continuous and Deployment

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice

• Deployment Manager
• Deployment Practitioner
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Deployment Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

• Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice

• Key Terms/Concepts

• Release and CI/CD and Release Management
• Release Model
• Push/Pull Conditions

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams
• Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice:

• Release Manager
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
• Recommendations for Release Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

• Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice
• Configuration Item (CI)
• Service Configuration Model
• CI Lifecycle Model
• Configuration Management System
• Configuration Management Database
• Baseline Configuration
• Configuration Verification
• Configuration Inventory
• Configuration Audit

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:

• Configuration Manager
• Configuration Coordinator
• Configuration Librarian
• Resource Owner/Custodian
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Recommendations on Automation

• Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Service Configuration Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

• Processes and Value Streams of the Plan, Implement, and Control Practices

• Role of the Incident Resolution Service Value Stream
• Role of the Request Fulfilment Service Value Stream
• Plan, Implement, and Control Practices

• Information and Technology Support and Enable the Practices

• Information Is Exchanged Between the Plan, Implement, and Control Practices

• Recommendations for the Plan, Implement, and Control Practices Success

• Recommendations for the Plan, Implement, and Control Practices

Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course in Richmond is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:

• IT Service Managers
• IT Operations Managers
• IT Project Managers
• IT Consultants
• Service Desk Managers
• IT Auditors
• Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL 4 Specialist: Plan, Implement and Control.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training Course in Richmond is an essential component of the ITIL Certification pathway, focusing on the practical and strategic elements of IT service management. As organizations increasingly rely on efficient IT services to meet their goals, understanding the ITIL framework's latest updates is crucial for staying competitive. This course offers an in-depth exploration of planning, implementing, and controlling phases within the ITIL service value system, highlighting their importance in aligning IT services with business needs.

Professionals aiming for ITIL Certification in Richmond, particularly those in IT management, project management, and service delivery roles, will find this course invaluable. Mastery of the subject ensures that these professionals can lead and manage effective IT service transformation initiatives. It is especially beneficial for those seeking to enhance their strategic decision-making skills, streamline operations, and improve overall service management practices within their organizations.

The 3-day training in Richmond provided by the Knowledge Academy is meticulously designed to equip delegates with the knowledge and skills required to excel in the ITIL 4 Specialist: Plan, Implement, and Control module. Through expert-led sessions, practical exercises, and comprehensive study materials, delegates will gain a thorough understanding of the ITIL 4 framework and its application. This training not only prepares individuals for successful ITIL Certification but also empowers them to make significant contributions to their organizations' IT service management strategies.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Objectives

• To understand the core concepts and practices of ITIL 4's plan, implement, and control model
• To gain insights into effective IT service management strategies and how they align with business objectives
• To develop skills in planning and managing change within IT service operations effectively
• To learn how to implement new services and control service quality and improvement processes
• To prepare delegates for the ITIL 4 Specialist: Plan, Implement, and Control examination

Upon completion of this course in Richmond, delegates will have a robust understanding of the ITIL 4 framework and its practical application in planning, implementing, and controlling IT services. They will be equipped with the necessary skills to drive efficiency and effectiveness in IT service management, contributing to their organization's success and preparing for the ITIL Certification.

What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training?

• ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Plan, Implement and Control Certification
• Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

• Type of Questions: Multiple Choice
• Total Questions: 60
• Number of marks: 60 Marks
• Pass Mark: 65%, or 39/60
• Duration: 90 Minutes