ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Kansas City

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ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course

Kansas City

Understand the critical processes behind effective problem management
Learn to optimize monitoring and event management in IT environments
Gain an ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Certification

Dates & Prices Dates & Prices

Course information

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

Introduction to Incident Management
Value Streams and Processes
Organizations and People
Partners and Suppliers
Incident Management Capability Development

Module 2: Service Desk

Key Concepts of the Service Desk
Processes of the Practice
Roles and Competencies of the Practice
How does Information and Technology Support and Enable the Practice?
Role of Partners and Suppliers in the Practice
ITIL Capability Model Used to Develop the Practice
Recommendations for The Practice Success

Module 3: Problem Management

Introduction to Problem Management
Value Streams and Processes
Organization and People
Information and Technology
Partners and Suppliers
Problem Management Capability Development

Module 4: Service Request Management

Key Concepts of Service Management
Value Streams and Processes
Organization and People
Role of Information and Technology Support
Role of Partners and Suppliers in the Practice
Service Request Management Capability Development

Module 5: Monitoring and Event Management

Introduction to Monitoring and Event Management
Value Stream and Processes
Organizations and People
Information and Technology
Partners and Suppliers
Monitoring and Event Management Capability Development

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in Kansas City is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

IT Support Specialists
IT Managers
Service Desk Managers
Incident Managers
Problem Managers
Change Managers
Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Kansas City is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.

Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in Kansas City aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.

The Knowledge Academy's 3-day training in Kansas City equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.

Course Objectives

To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
To learn how to effectively implement service management practices to fulfill customer requirements
To gain insights into the tools and technologies that support ITIL 4's service management processes
To develop skills for improving service delivery and managing service performance
To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL

Upon completion of this training course in Kansas City, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.

What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

Question Type: Multiple Choice
Total Questions: 60
Total Marks: 60 Marks
Pass Mark: 65% or 39/60 Marks
Duration: 1 hour and 30 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Kansas City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kansas City is the largest city in the state of Missouri. It has an estimated population of 460,000 people which makes it the 37th most populated city in the United States. It was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are 16 school districts in Kansas City which includes 10 public school districts. There is also a number of private schools, Catholic schools and Magnet Schools. The Catholic schools are governed by the Diocese of Kansas City. The following are some examples of the public school districts: Kansas City, MO School District, North Kansas City School District, Center School District, Hickman Mills C-1 School District and Grandview C-4 School District. There are a number of colleges and universities in the Kansas City area such as the University of Kansas, University of Missouri, Rockhurst University and Kansas City University of Medicine and Biosciences. The University of Kansas is the highest ranked Kansas University in the university world rankings. It is ranked at number 271^st in the world. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Kansas City.

Address

Crown
Two Pershing Square
2300 Main Street, 9^th Floor
Kansas City
Missouri
64108

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Kansas City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Kansas City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Kansas City FAQs

What is ITIL® 4 Specialist: Monitor, Support, and Fulfil Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Course is an advanced training module focused on enhancing the capabilities in service management practices, particularly in monitoring, supporting, and fulfilling service requests and management processes.

What are the benefits of taking this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

Taking this ITIL®4 Specialist: Monitor, Support, and Fulfil Training benefits professionals by improving their understanding of ITIL® practices, enhancing their ability to manage and improve service operations, and providing them with the skills to support and fulfil customer service requests efficiently.

Are there any prerequisites for this ITIL®4 Specialist: Monitor, Support, and Fulfil Training?

There are no formal prerequisites for this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.

Who should attend this ITIL®4 Specialist: Monitor, Support, And Fulfil Course?

This ITIL®4 Specialist: Monitor, Support, and Fulfil course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.

What is the duration of this ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course?

This ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course spans over a duration of 3 days.

What is included in this ITIL®4 Specialist: Monitor, Support, And Fulfil Training Course?

This ITIL®4 Specialist: Monitor, Support, and Fulfil Course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.

How long until I receive the course confirmation details?

Course confirmation details for the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training is sent shortly after registration.

What are the career opportunities after completing this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

After completing this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, career opportunities expand in IT service management, including roles such as Service Delivery Manager, IT Service Operations Manager and roles focused on continuous improvement and service management excellence.

Why choose The Knowledge Academy in Kansas City over others?

The Knowledge Academy in Kansas City stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking an ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.

What is the cost/training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course certification in Kansas City?

The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course certification in Kansas City starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Kansas City?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.

What are the best ITIL® Certification Training courses in Kansas City?

Please see our ITIL® Certification Training courses available in Kansas City

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

History of ITIL®

Who is ITIL® for?

ITIL® Exams

How to book an ITIL® course

ITIL® Methodology

ITIL® Models

ITIL® Courses

Exam results and what if I fail my ITIL® exams?

What organisations use ITIL®?

How to add ITIL® to your LinkedIn

ITIL® Jobs

What Manuals are available for ITIL®?

ITIL® Books

How to add ITIL® to your CV

Benefits of ITIL® for Individuals

Benefits of ITIL® for Businesses

ITIL® Case Studies

ITIL® Careers

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