ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Raleigh

ITIL® 4 Practitioner: Problem Management Training Course Outline

Module 1: Key Concepts of the Practice

• Purpose of the Practice
• Practice Success Factors (PSF) & Key Metrics of the Practice
• Key Terms and Concepts

• Problem
• Known Error
• Problem Prioritisation
• Reactive and Proactive Problem Management
• Workaround
• Technical Debt
• Problem Model

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice into the Organization’s Value Streams

Module 3: Roles and Competencies of the Practice

• Responsibilities of the Key Roles of The Practice

• Problem Manager
• Problem Coordinator

• How to Position the Practice in the Organizational Structure?

Module 4: How Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties

Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice

• How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

• Recommendations for Problem Management Success
• How they are supported by the ITIL® Guiding Principles?

Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course in Raleigh is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. Professionals who will benefit from this course include:

• Problem Managers and Teams
• Service Desk Agents and Managers
• IT Service Managers
• IT Operations Managers
• IT Consultants
• Incident Managers
• IT Professionals
• Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

For the ITIL® 4 Practitioner: Problem Management Training Course, delegates should possess a foundational knowledge of the ITIL® principles. Holding an ITIL® 4 Foundation Certification or its equivalent is often recommended. Also, experience in IT Service Management or Problem Management might prove to be beneficial for the delegate.

ITIL® 4 Practitioner: Problem Management Training Course Overview

In the realm of IT service management, the ITIL Certification stands as a beacon of excellence, guiding professionals in Raleigh through best practices in aligning IT services with business needs. The "ITIL® 4 Practitioner: Problem Management Training Course" delves into the specialized area of Problem Management, an essential component of the ITIL framework. Understanding and mastering Problem Management within the ITIL framework is crucial for IT professionals in Raleigh aiming to enhance service reliability and quality. This course is particularly relevant for IT managers, support staff, and service practitioners who are involved in or responsible for problem management.

This 1-day ITIL® 4 Practitioner: Problem Management Training covers a wide range of topics, including problem identification, classification, investigation, and resolution. Participants will learn how to establish effective problem management processes, analyze data to identify trends and patterns, and implement preventive measures to address underlying issues

Course Objectives

• To understand the principles and processes involved in ITIL Problem Management
• To develop skills in identifying, analyzing, and managing IT service problems
• To prepare delegates for the ITIL Certification in Problem Management
• To enhance the ability to minimize service disruptions and improve service quality
• To learn best practices in implementing effective problem management strategies within an organization

Upon completing the ITIL® 4 Practitioner: Problem Management Training Course in Raleigh, delegates will have a comprehensive understanding of how to manage and resolve service-related problems effectively. They will be equipped with the skills and knowledge necessary to implement ITIL Problem Management practices, aiming to improve IT service reliability and performance, ultimately contributing to enhanced business outcomes.

What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

• ITIL® 4 Practitioner: Problem Management Training Examination     
• World-class training sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Problem Management Training Certificate      
• Digital Delegate Pack

ITIL® 4 Practitioner: Problem Management Exam Information 

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality. 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes