ITIL Training | ITIL 4 Training | ITIL Certification in Phoenix

Home

Courses

ITIL® Certification Training

ITIL® 4 Foundation Bridge Training

Phoenix

Learn ITIL® 4 concepts for seamless transition with our ITIL® 4 Foundation Bridge Course
Understand the expanded scope of ITIL® 4 practices
Gain skills to implement modern IT Service Management

Dates & Prices Dates & Prices

Course information

ITIL® 4 Foundation Bridge Certification Course Outline

Module 1: Introduction

IT Service Management in the Modern World
About ITIL® 4
Structure of ITIL® 4

Module 2: Key Concepts of Service Management

Organizations
Service Providers
Service Consumers
IT Service Management
Value and Value Co-Creation
Value: Customer, Outcomes, Costs, and Risks
Service Offerings
Service Relationships
Service Relationships Model

Module 3: Four Dimensions of Service Management

Four Dimensions Model
Organization and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

Module 4: ITIL® Service Value System (SVS)

Service Value System (SVS)

Module 5: Seven Guiding Principles

Guiding Principles
Focus on the value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Interaction Between Principles

Module 6: Service Value Chain

Value Chain Activities
Plan
Improve
Engage
Design and Transition
Obtain or Build
Deliver and Support

Module 7: Management Practices

General Management Practices
Service Management Practices
Technical Management Practices

Module 8: General Management Practices

Continual Improvement
Information Security Management
Relationship Management
Supplier Management

Module 9: Service Management Practices

Change Control
Incident Management
Define IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk
Service Level Management
Service Request Management

Module 10: Technical Management Practices

Deployment Management

Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification in Phoenix is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This Course is therefore beneficial for:

ITIL® v3 Certified Professionals
IT Managers and Team Leaders
IT Consultants
IT Service Desk Staff
IT Professionals

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, delegates are generally required to have an ITIL® v3 Foundation Certification or equivalent. This course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course in Phoenix serves as a pivotal gateway for professionals aiming to update their knowledge in the evolving field of IT service management. This introduction highlights the course's relevance in aligning IT services with the needs of businesses, emphasizing its importance in the current digital era.

Understanding the principles of ITIL® 4 is crucial for IT professionals in Phoenix, project managers, and anyone involved in the service management sector. This knowledge is indispensable for those striving to enhance their operational efficiency and service quality. The "ITIL Certification" acts as a benchmark of expertise, signaling a profound understanding of the core concepts and practices within ITIL 4.

The 1-day training in Phoenix offered by The Knowledge Academy is meticulously designed to fast-track delegates' understanding of ITIL® 4, enabling them to apply its practices effectively within their organizations. This course is an excellent opportunity for those holding previous "ITIL Certification" to transition seamlessly to the ITIL® 4 framework.

Course Objectives

To introduce the latest ITIL® 4 framework and its evolution from ITIL® V3.
To understand the key concepts, terminologies, and practices within ITIL® 4.
To bridge the gap for professionals transitioning from ITIL® V3 to ITIL® 4.
To prepare delegates for the ITIL® 4 Foundation certification exam.
To enhance organizational efficiency and service delivery through ITIL® 4 practices.

Upon completion of the ITIL® 4 Foundation Bridge Course in Phoenix, delegates will be well-prepared to take the ITIL® 4 Foundation certification exam, with a deep understanding of how ITIL® 4 can be leveraged to drive business value.

What's included in this ITIL® 4 Foundation Bridge Certification?

ITIL® 4 Foundation Bridge Exam
World-Class Training from Experienced ITIL® Instructors
ITIL® 4 Foundation Bridge Certificate
Digital Delegate Pack

ITIL® 4 Foundation Bridge Exam Information

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% or 26/40 Marks
Duration: 60 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Phoenix venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Phoenix has around 1,500,000 inhabitants and is the largest and capital city of Arizona. The city is the most popular state capital in the United States and is the 13^th largest popular metro area. In 40 years the population of the metro area has grown around 4% per annum. Phoenix is part of the valley of the sun area and the Salt River valley. The city has many developed industries including, cattle farming, cotton, and citrus. Phoenix has 15 urban divided villages with separate planning commities, these areas are known as neighbourhoods including Ahwatukee, Foothills, Alhambra, Camelback East, Central City, Deer Valley, Desert View and Encanto.Phoenix is divided into 29 public school districts, within the districts there are 21 elementary school districts, 4 high school districts and 4 unified districts. There are around 27,000 students who attend phoenix high schools in the district making it the biggest schooling district in the country.Glendale Union high school districts has around 9 high school with the second largest district in the phoenix union. Glendale districts includes Apollo, Cortez, Glendale, Greenway and Moon Valley.Tempe Union High School District has around 13,000 students covering six comprehensive schools. High schools in the district include Compadre, Corona del Sol, Desert Vista, Marcos de Niza, McClintock, Mountain Pointe, and Tempe High School.Phoenix’s main higher education institutes Is the Arizona State University with its main campus in Tempe and several campuses in Phoenix. The university has around 72,000 enrolled students being the largest public university in the United States. The university offers courses including accountancy, physical sciences, neuroscience, forensics, graphic design and art history.Arizona’s only medical school is the University Of Arizona College Of Medicine has around 600 students located on two campuses, the Tucson campus and Phoenix campus. The university provides the curriculum for a four year program. The university does not offer international students the chance to study.

Address

Pheonix

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Training | ITIL 4 Training | ITIL Certification in Phoenix. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Phoenix, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Great trainer who took the time to explain and/or to provide examples...

Vickie Hinton

excellent instructor, easy to understand, very knowledgeable, thorough

Cindy Berberich

Keith was extremely friendly and informative, and made it a joy to learn the course.

Alex Hunt

ITIL Training | ITIL 4 Training | ITIL Certification in Phoenix FAQs

What is ITIL® 4 Foundation Bridge Training?

ITIL® 4 Foundation Bridge Training is a course designed for ITIL V3 certificate holders to update their knowledge and skills to the ITIL 4 framework efficiently.

What are the benefits of taking this ITIL® 4 Foundation Bridge Certification Course?

The ITIL® 4 Foundation Bridge Certification Course offers updated knowledge, aligns IT services with business needs, enhances job prospects, improves IT operations, and integrates modern IT trends and practices.

Are there any prerequisites for taking this ITIL® 4 Foundation Bridge Training Course?

What is included in this course?

In this ITIL® 4 Foundation Bridge Training, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

The duration of this ITIL® 4 Foundation Bridge Training is 1-day.

Will I receive a certification upon completing this ITIL® 4 Foundation Bridge Training Course?

Yes, you will receive a certification upon completing this ITIL® 4 Foundation Bridge Training Course.

What are career opportunities after completing this ITIL® 4 Foundation Bridge Course?

The ITIL® 4 Foundation Bridge course offers career opportunities in IT service management, including roles like ITIL consultant, IT manager, service delivery manager, and IT project coordinator.

Why choose The Knowledge Academy in Phoenix over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Foundation Bridge Certification.

What is the cost/training fees for ITIL® 4 Foundation Bridge Training certification in Phoenix?

The training fees for ITIL® 4 Foundation Bridge Training certification in Phoenix starts from $1595

Which is the best training institute/provider of ITIL® 4 Foundation Bridge Training in Phoenix?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.

What are the best ITIL® Certification Training courses in Phoenix?

Please see our ITIL® Certification Training courses available in Phoenix

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

History of ITIL®

Who is ITIL® for?

ITIL® Exams

How to book an ITIL® course

ITIL® Methodology

ITIL® Models

ITIL® Courses

Exam results and what if I fail my ITIL® exams?

What organisations use ITIL®?

How to add ITIL® to your LinkedIn

ITIL® Jobs

What Manuals are available for ITIL®?

ITIL® Books

How to add ITIL® to your CV

Benefits of ITIL® for Individuals

Benefits of ITIL® for Businesses

ITIL® Case Studies

ITIL® Careers

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.

Book now