Course information

Certified IT Service Manager (CITSM) Course Outline

Module 1: Introduction to IT Service Management

  • Overview of IT Service Management
  • Role and Importance of IT Service Management in Organizations
  • Key Concepts and Terminology

Module 2: Leadership in IT Service Management

  • Leadership and Management Skills for IT Service Managers
  • Strategic Planning and Decision Making
  • Effective Communication and Team Building

Module 3: Formulating and Executing IT Service Strategies

  • Crafting and Executing IT Service Strategies
  • Fundamentals of IT Service Design
  • Harmonizing IT Services with Corporate Goals

Module 4: Managing IT Service Implementation and Activities

  • Foundations of IT Service Provision
  • Achieving Operational Excellence in IT Services
  • Administration of IT Service Operations

Module 5: Customer Relationship Management in IT Services

  • Understanding Customer Needs and Expectations
  • Building and Maintaining Strong Customer Relationships
  • Customer Feedback and Continuous Improvement

Module 6: Risk Management in IT Services

  • Identifying and Managing IT Risks
  • Business Continuity and Disaster Recovery Planning
  • Compliance and Regulatory Considerations

Module 7: Performance Measurement and Management

  • Key Performance Indicators (KPIs) for IT Services
  • Techniques for Monitoring and Measuring Service Performance
  • Using Data for Service Improvement

Module 8: Change Management in IT Services

  • Principles of Effective Change Management
  • Managing Change in IT Environments
  • Communication and Stakeholder Engagement in Change Processes

Module 9: Technology Trends Impacting IT Service Management

  • Emerging Technologies and Trends
  • Leveraging Technology for Service Improvement
  • Preparing for Future IT Challenges

Module 10: Project Management for IT Service Managers

  • Fundamentals of Project Management
  • Project Management Techniques for IT Service Managers
  • Balancing Operational and Project Responsibilities

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Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course in Washington D.C. is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organization. However, it is especially beneficial for these professionals:

  • IT Service Managers
  • IT Service Delivery Managers
  • IT Operations Managers
  • IT Project Managers
  • IT Service Desk Managers
  • IT Governance Professionals
  • IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The realm of IT Service Management is increasingly becoming vital for organizations seeking operational excellence and enhanced service delivery. At the heart of this domain is ITIL Certification, a globally recognized credential that validates an individual's ability to manage IT services effectively. As businesses in Washington D.C. continue to rely heavily on technology, understanding the principles and frameworks within ITIL is not just beneficial; it's essential for staying competitive and meeting the evolving needs of customers.

For IT professionals in Washington D.C. aiming to excel in their careers, ITIL Certification is not just an asset; it's a necessity. This certification is particularly crucial for those involved in IT service management, project management, and service operation. By mastering the ITIL framework, professionals can ensure that they are equipped to improve service management practices within their organizations, leading to increased efficiency, reduced costs, and enhanced service quality.

The Knowledge Academy's 2-day Certified IT Service Manager (CITSM) course in Washington D.C. is meticulously designed to provide delegates with a comprehensive understanding of the ITIL framework and its application in the real world. This training empowers delegates with the knowledge and skills required to pass the ITIL Certification exam successfully. Through expert-led sessions, practical exercises, and in-depth discussions, delegates will emerge as proficient IT Service Managers, ready to implement ITIL principles to drive significant improvements in their organizations.

Course Objectives

  • To understand the core principles of ITIL and its application in IT service management.
  • To prepare delegates thoroughly for the ITIL Certification exam.
  • To enhance the ability of professionals to manage and improve IT services within their organizations.
  • To provide insights into efficient and effective IT service design and implementation.
  • To equip delegates with the skills necessary to drive continuous improvement in IT service management processes.

Upon completion of this course in Washington D.C., delegates will have gained a comprehensive understanding of ITIL frameworks and principles, preparing them for the ITIL Certification exam. They will possess the skills and knowledge required to implement effective IT service management strategies, thereby contributing to the operational excellence and competitive advantage of their organizations.

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What’s included in this Certified IT Service Manager (CITSM) Training?

  • Certified IT Service Manager (CITSM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified IT Service Manager (CITSM) Certificate
  • Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

  • Questions Type: Multiple Choice
  • Total Questions: 30
  • Total Marks: 30 Marks
  • Pass Mark: 63%, or 19/30 marks
  • Duration: 60 Minutes
  • Open Book/Closed Book: Open Book

Why choose us

Our Washington D.C. venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Washington D.C is the capital of the United States and is a federal district. Washington has around 660,000 inhabitants living in the area.

Washington D.C is the home to a variety of universities such as the American University which is a private research university. The university is affiliated with the United Methodist Church. The university was established in 1893 and was approved by former President Benjamin Harrison. The university enrols around 13,000 students a year who are either undergraduate or graduate students. Students at American University have backgrounds of more than 150 nationalities. The American University is also very well known for its study abroad programs in which students can participate in a number of programs around the world.

The George Washington University is another university located in Washington D.C. The university is a private research university and is the largest institution in the District of Columbia. The George Washington University was established in 1821. The university currently has around 25,300 students in attendance with the majority of those studying postgraduate degrees. Some of the courses available at the George Washington University include; Arts, Science, Business, International Affairs, Public Health, Professional Studies, Engineering, Applied Sciences, Nursing and Medicine, Politics and Law.

Another university located in Washington D.C is the Gallaudet University which is a private university for deaf and hard of hearing students. The university has around 2,000 students in attendance. Gallaudet was established in 1864 and was originally a grammar school for deaf and blind children until it became the university. Gallaudet is famous for being the only university that primarily teaches classes specifically accommodated to deaf and hard of hearing students. The university is bilingual using American Sign Language (ASL) and English.

Georgetown University is a private research university in Washington and was established in 1789 making it the oldest catholic and Jesuit institute in the United States. There are around 18,000 students who attend the university each year and study a variety of degrees. Some notable alumni from Georgetown University include eight former heads of state, Bill Clinton, Bradley Cooper and a variety of others. 

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Address

AdvantEdge Business Centres,

5335 Wisconsin Avenue,

Suite 650,

Washington D.C

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led IT Service Management Training | Certified IT Service Manager Training in Washington D.C.. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's IT Service Management Training | Certified IT Service Manager Training in Washington D.C., accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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The training fees for certification in Washington D.C. starts from $2295
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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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