CMI Level 3 Diploma In First Line Management Training Course - United States

CMI Level 3 Diploma in First Line Management Training Course Outline

Our CMI Level 3 Diploma in First Line Management is thoughtfully structured to meet the 120 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 88 hours of interactive e-learning content.

Qualification Level: Diploma

Minimum Credit: 13

Unit 3001V1: Personal Development as a First Line Manager (Credit Value 6)

Module 1: Develop and Use a Personal Development Plan

• Relation Between Organisational Objectives and Personal Development Objectives
• Create a Personal Development Plan
• Learning and Development Opportunities
• Review the Progress of the Plan

Module 2: How to Plan and Manage Work?

• Methods or Processes Available to Determine Work Plan Priorities
• How to Manage Time to Achieve Work Plan Objectives?
• Reasons for Incorporating Flexibility into a Work Plan

Module 3: Develop and Maintain Effective Working Relationships

• Leadership Styles and Approaches used in Different Situations
• How to Develop and Maintain Good Working Relationships?
• Working with Team Members to Maintain Standards of Work and Behavior

Module 4: Safeguard the Welfare of the Team

• Responsibilities of a First Line Manager for Safeguarding Team Welfare
• Identify and Monitor Risks Affecting Team Welfare
• Implement Actions upon Identifying a Risk to Team Welfare

Unit 3002V1 Resource Planning (Credit Value 6)

Module 5: How to Plan Resource Needs with the Team to Meet Team Objectives

• Identify a Team’s Responsibilities and Manage Resources
• Components of a Resource Plan
• Impact of Environment and Legal Factors on the Team Resource Plan

Module 6: Understand the Need for Change to Resource Requirements

• How Information Obtained Impacts on Changes to Resource Requirements?
• Trends and Developments Affecting Resources
• Impact of Resource Change on the Teams Objectives

After completing the instructor-led training, we'll move to our self-paced training to complete the certification.

Module 7: Be Able to Monitor, Record and Control Resources Within the Work Area

• Need to Monitor and Record the Use of Resources
• Importance of Accurate Records

Unit 3003V1 Meeting Stakeholder Needs

Module 8: Be Able to Identify Stakeholders and Plan to Meet their Needs

• Identify Stakeholders in Relation to the Team’s Objectives
• How the Team’s Objectives Meets Stakeholder Requirements?
• Create Teamwork Plans with Stakeholder Commitment
• Evaluate and Modify the Work Plans

Module 9: Process Required to Continually Improve Meeting Stakeholder Needs

• Identify Improvements to Meet Stakeholder Needs
• Identify Resources and Costs to Support Improvements
• Identify Benefits Obtained from Improvements

Module 10: Be Able to Prepare a Case to Support a Change

• Identify Recipients of a Change Proposal
• Components of a Case for Change
• How a Case for Change Supports the Team’s Objectives?
• How to Monitor and Review the Effect of the Change?

Unit 3004V1 Managing and communicating information (Credit Value 6)

Module 1: Be Able to Gather and Select Data

• Identify Criteria Used in Sourcing Data
• Identify Quantitative and Qualitative Sources of Data
• Access Data Legally and as Per Organizational Needs for Work Activities

Module 12: Be able to interpret data and information related to a work activity

• Select Data and Information Specifically Related to the Work Activity
• Identify Trends and Patterns
• Identify the Impact of the Trends and Patterns on Future Activities
• Identify Conclusions and make Recommendations

Module 13: Be able to communicate the results of the information analysis

• Identify the Communication Methods
• Identify the Target Audience for the Communication
• Evaluate the Impact of the Communication

Unit 3005V1 Identifying Development Opportunities (Credit Value 6)

Module 14: Factors Involved in Leading a Team to Achieve Agreed Objectives

• Describe the Principles Underlying Leadership of Individuals and Teams
• Links Between Individuals, Teams and Organizational Objectives
• Methods of Communicating Individual and Team Objectives

Module 15: Understand the Current Competencies of Individuals and Teams

• Describe methods of Conducting Individual and Team Competence Reviews
• Links Between Current Competencies, Team and Organizational Objectives
• Activities for Team Competency Development
• Impact of Current Competencies on Organizational Objectives

Module 16: How to Develop the Competencies of Individuals and Teams?

• Identify Development Opportunities for Individuals and Teams
• Methods of Agreeing Development Opportunities with Individuals and Teams
• Processes to Measure and Review Individual and Team Development Objectives

Unit 3008V1: Improving Team Performance (Credit Value: 7)

Module 17: Identify Issues Which Affect Performance

• Manager’s Role in Identifying Performance Issues in the Team
• How to Evaluate Individual and Team Performance and Behaviors?
• Limits of Responsibility for Dealing with Individual and Team Performance

Module 18: How to Select and Apply the Best Course of Action to Address a Performance Issue?

• Range of Approaches Available
• Methods to Improve Performance of an Individual
• How to Conduct a Performance Counselling Session for an Individual?
• Importance of Maintaining Confidentiality

Module 19: Take Action to Achieve the Performance Issue of an Individual

• Agree with a Team Member an Action Plan to Address a Performance Issue
• Range of Support Services Available
• How to Ensure That the Desired Outcomes are Achieved?
• Circumstances When Disciplinary and Grievance Procedures May Be Invoked
• First Line Manager’s Role in a Disciplinary and Grievance Situation
• Why Records of Action Plan Achievements and Actions Taken are Required?