CMI Level 3 Award In Principles Of Management And Leadership Training Course - United States

CMI Level 3 Award in Principles of Management and Leadership Training Course Outline

Our CMI Level 3 Award in Principles of Management and Leadership Training Course is thoughtfully structured to meet the 17 Guided Learning Hours requirement, providing delegates with 8 hours of comprehensive course material and 9 hours of interactive e-learning content.

Qualification Level: Award

Minimum Credit Value: 4

The below-mentioned topics will be delivered by our professional instructor in the online instructor-led training.

Unit (CMI 305) – Building Stakeholder Relationships Using Effective Communication (Credit Value 4)

Module 1: Purpose of Building Stakeholder Relationships

• Range of Stakeholder Groups Relevant to the Manager
  • Internal Stakeholders
  • External Stakeholders
  • Connected Stakeholders
• Needs and Expectations of Stakeholder Groups
  • Questioning
  • Observation
  • Meetings
  • Focus Groups
  • Agreements and Contracts
• Benefits of Building Relationships with Stakeholders
  • Communication and Engagement
  • Greater Understanding of Goals and Objectives
  • Improved Planning

Module 2: Different Channels and Types of Communication Used to Build Relationships with Stakeholders

• Channels of Communication Used to Build Stakeholder Relationships
  • Verbal Communication
  • Written Communication
  • Digital Channels
  • Stakeholder and Customer Management
  • Engagement Approaches
  • Relationship Building
  • Communication and Management Strategies
  • Formal and Informal Communication
  • Mass Media Communication
  • Personalised Communication
  • Real-Time and Pre-Recorded
• Types of Verbal Communication Used with Stakeholders
  • Meetings and Briefings
  • Conversations
  • Workshops
  • Telephone Calls
  • Video Chat Applications
  • Webinars
  • Podcasts
• Active Listening is Used to Build Stakeholder Relationships
  • Giving Full Attention
  • Processing Information
  • Responding
  • Providing Constructive Feedback
  • Remembering What is Said
  • Non-verbal Communication Skills

After completing the instructor-led training, we'll move to our Self-Paced Training to complete the certification.

• Types of Written Communication Used with Stakeholders
• Traditional Written Communication
  • Letters
  • Noticeboards
  • Presentation Materials
  • Storyboards
  • Contracts
  • Memos
  • Brochures and Newsletters
  • Press Releases
  • Manuals
• Digital Written Communication
  • Intranet
  • Websites
  • Social Media
  • Instant Messaging
• How Meetings Can Develop and Build Effective Stakeholder Relationships?

Module 3: Respond to Barriers When Communicating with Stakeholders

• Barriers to Effective Communication with Stakeholders
• Tangible
  • Environment
  • Noise
  • Technology
  • Time and Timing
  • Resources
  • Language
  • Type or Channel of Communication
• Intangible
  • Confidence in Individuals or Participants
  • Cultural Differences
  • Prejudice and Bias
  • Emotional Barriers
  • Legal Frameworks
  • Organisational Policies
• Ways of Responding to Barriers When Communicating with Stakeholders
  • Communicating Effectively and Regularly
  • Emotional Intelligence
  • Effective Negotiation and Influence
  • Listening to and Observing the Audience
  • Reducing Distractions
  • Speaking More Clearly
  • Active Listening
  • Restating or Adjusting Language
  • Changing Pace

Module 4: Use Stakeholder Communication

• Importance of Stakeholder Feedback
  • Avoiding Misunderstanding
  • Impact of Lack of Feedback
  • Meeting Needs
  • Relevance
  • Openness
  • Commitment
  • Involvement
  • Influence
  • Interest
• Compare Methods of Gathering Feedback from Stakeholders
  • Written
  • Verbal
  • Digital
• Use of Stakeholder Feedback
  • Engagement
  • Responsiveness
  • Satisfaction
  • Productivity
  • Retention
  • Motivation