Implementing And Operating Cisco Collaboration Core Technologies Training - United States

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

• Introduction to Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Codecs

Module 2: Call Signaling Over IP Networks Bullet

• IP Phone Initialization
• Single Site On-Cluster Calling
• Troubleshoot Single Site On-Cluster Call Setup
• Call Setup and Teardown Process
• SIP Call Signaling for Call Setup and Teardown
• Compare the Call Control Protocols
• DTMF Signaling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

• LDAP in Cisco Unified Communications Manager

• Integration
• Synchronization
• Authentication
• Attribute Mapping
• Considerations

• Access Control Groups
• Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

• Provisioning Options
• Self-Provisioning

• Prerequisites
• Components
• Authentication Modes

• Batch-Provisioning Tools

Module 5: Codecs

• What are Codecs?
• Audio and Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Call Admission Control
• Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

• Introduction to Dial Plan
• Dial Plan Components and Their Functions
• EndPoint Addressing
• Cisco Unified Communications Manager

• Call Routing
• Call-Routing Logic

• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

• What are MGCP Gateways?
• MGCP Gateway Implementation
• Path Selection
• Route Groups
• Route Lists and Patterns
• Digit Manipulation

Module 8: Implement Voice Gateways

• Dial Peers
• Digit Manipulation Features on Cisco IOS Gateways
• Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

• Calling Privileges Introduction
• Partitions and CSSs
• Considerations of Partition and CSS
• Time-of-Day Routing
• Client Matter Codes and Forced Authorization Codes

Module 10: Toll Fraud Prevention Implementation

• Introduction to Toll Fraud Prevention
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalized Call Routing Implementation

• Multisite Dial Plans
• Globalized Call Routing

• Introduction
• Number Formats

• Globalization of Localized Call Ingress
• Localization During Call Egress

Module 12: Implement and Troubleshoot Media Resources

• Media Resources Overview
• Media Resource Selection and Access Control
• Annunciator Feature
• Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge

• Devices
• Integration Options

• MTP and Transcoder

• Devices
• Requirements

Module 13: Cisco Instant Messaging and Presence

• Cisco IM and Presence Features and Architecture
• Compare the Protocols XMPP and SIMPLE SIP
• Clustering
• Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

• Deployment Modes
• Operational Modes

Module 15: Configure Cisco Unity Connection Integration

• Introduction to Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

• What is Call Handler?
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Module 17: Collaboration Edge Architecture

• Collaboration Edge (Expressway -C, -E)
• Supported Services for B2B Collaboration
• Mobile and Remote Access
• Service Discovery
• Explore Expressway Settings for MRA
• Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

• Converged Networks
• Available Bandwidth
• Network Delay Components
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Module 19: QoS and QoS Models

• What is QoS?
• Network Traffic Identification
• Categorize Network Traffic into Classes
• Policies
• QoS Mechanisms and Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• Class Selector

Module 20: Implement Classification and Marking

• Classification and Marking Introduction
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

• Introduction to Campus Classification and Marking
• QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internals DSCP

Labs

• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Cisco VoIP Bandwidth Calculator
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Implement PSTN Calling Using MGCP Gateways
• Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager
• Implement Globalized Call Routing
• Deploy an On-Premise Cisco Jabber Client for Windows
• Configure the Integration Between Unity Connection and Cisco UCM
• Manage Unity Connection Users
• EAI: Configure QoS