Implementing And Operating Cisco Collaboration Core Technologies Training - United States

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

• Introduction to Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Codecs

Module 2: Call Signaling Over IP Networks Bullet

• IP Phone Initialization
• Single Site On-Cluster Calling
• Troubleshoot Single Site On-Cluster Call Setup
• Call Setup and Teardown Process
• SIP Call Signaling for Call Setup and Teardown
• Compare the Call Control Protocols
• DTMF Signaling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

• LDAP in Cisco Unified Communications Manager
  • Integration
  • Synchronization
  • Authentication
  • Attribute Mapping
  • Considerations
• Access Control Groups
• Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

• Provisioning Options
• Self-Provisioning
  • Prerequisites
  • Components
  • Authentication Modes
• Batch-Provisioning Tools

Module 5: Codecs

• What are Codecs?
• Audio and Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Call Admission Control
• Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

• Introduction to Dial Plan
• Dial Plan Components and Their Functions
• EndPoint Addressing
• Cisco Unified Communications Manager
  • Call Routing
  • Call-Routing Logic
• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

• What are MGCP Gateways?
• MGCP Gateway Implementation
• Path Selection
• Route Groups
• Route Lists and Patterns
• Digit Manipulation

Module 8: Implement Voice Gateways

• Dial Peers
• Digit Manipulation Features on Cisco IOS Gateways
• Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

• Calling Privileges Introduction
• Partitions and CSSs
• Considerations of Partition and CSS
• Time-of-Day Routing
• Client Matter Codes and Forced Authorization Codes

Module 10: Toll Fraud Prevention Implementation

• Introduction to Toll Fraud Prevention
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalized Call Routing Implementation

• Multisite Dial Plans
• Globalized Call Routing
  • Introduction
  • Number Formats
• Globalization of Localized Call Ingress
• Localization During Call Egress

Module 12: Implement and Troubleshoot Media Resources

• Media Resources Overview
• Media Resource Selection and Access Control
• Annunciator Feature
• Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge
  • Devices
  • Integration Options
• MTP and Transcoder
  • Devices
  • Requirements

Module 13: Cisco Instant Messaging and Presence

• Cisco IM and Presence Features and Architecture
• Compare the Protocols XMPP and SIMPLE SIP
• Clustering
• Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

• Deployment Modes
• Operational Modes

Module 15: Configure Cisco Unity Connection Integration

• Introduction to Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

• What is Call Handler?
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Module 17: Collaboration Edge Architecture

• Collaboration Edge (Expressway -C, -E)
• Supported Services for B2B Collaboration
• Mobile and Remote Access
• Service Discovery
• Explore Expressway Settings for MRA
• Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

• Converged Networks
• Available Bandwidth
• Network Delay Components
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Module 19: QoS and QoS Models

• What is QoS?
• Network Traffic Identification
• Categorize Network Traffic into Classes
• Policies
• QoS Mechanisms and Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• Class Selector

Module 20: Implement Classification and Marking

• Classification and Marking Introduction
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

• Introduction to Campus Classification and Marking
• QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internals DSCP

Labs

• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Cisco VoIP Bandwidth Calculator
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Implement PSTN Calling Using MGCP Gateways
• Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager
• Implement Globalized Call Routing
• Deploy an On-Premise Cisco Jabber Client for Windows
• Configure the Integration Between Unity Connection and Cisco UCM
• Manage Unity Connection Users
• EAI: Configure QoS

Who Should Attend this Implementing and Operating Cisco Collaboration Core Technologies Training Course?

The Implementing and Operating Cisco Collaboration Core Technologies Training Course in the United States is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This course is beneficial for various professionals including:

• Network Engineers
• Unified Communications (UC) Engineers
• Voice and Video Engineers
• Telephony Administrators
• Unified Communications Managers
• Network Architects
• VoIP Technicians
• Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites for attending this Implementing and Operating Cisco Collaboration Core Technologies Training Course.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Cisco Collaboration Core Technologies Training explores key components of Cisco’s collaboration platforms used in modern communication systems. Delegates learn how collaboration tools support efficient communication, integration, and management across organizations.

This training helps delegates strengthen skills in implementing and managing advanced collaboration solutions. By developing expertise in communication technologies, delegates enhance organizational connectivity and performance.

This 2-Day course offered by The Knowledge Academy enables delegates to apply Cisco collaboration principles confidently. Delegates gain practical insight into system implementation, configuration, and troubleshooting in real-world environments.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Objectives:

• To understand the architecture of Cisco collaboration technologies
• To implement and manage voice and video networks
• To configure advanced collaboration tools and services
• To troubleshoot and optimize collaboration solutions
• To enhance communication security in Cisco environments
• To integrate collaboration technologies with other Cisco Systems

After completing this course in the United States, delegates will have the knowledge and skills to take on challenging roles in collaboration technology management. The course lays the groundwork for advanced Cisco certifications, opening doors to career advancement.

What’s Included in this Implementing and Operating Cisco Collaboration Core Technologies Training Course?

• World-Class Training Sessions from Experienced Instructors
• Implementing and Operating Cisco Collaboration Core Technologies Certificate
• Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.