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Course Information

Creating Effective Stakeholder Engagement Course Outline

During this course, you will be able to learn the following topics:


  • Introduction to Stakeholder Analysis
  • Stakeholder Management Lifecycle
  • Stakeholder Groups
  • Identify Stakeholders
  • Stakeholder Management
  • Grid Categories
  • Stakeholder Analysis Techniques and Prioritisation
  • Stakeholder Management Plan


  • Communication Process
  • Barriers to Communication
  • Semantic Barrier, Physical, and Psychological
  • Introduction to Active Listening

Working with Stakeholder Groups

  • Groups vs Teams
  • Types of Teams
  • Team Roles at Work
  • Based on Adair’s Three Circle Model
  • The Learning Cycle and Styles

Facilitated Workshops

  • Facilitated Workshops
  • Examples of Facilitated Events
  • Roles in a Facilitated Workshop
  • Structure of a Facilitated Workshop
  • Aspects for Successful Facilitation
  • Facilitation Behaviours
  • Techniques


  • The Nature of ‘Rapport’
  • MBTI®
  • Techniques for Creating and Sustaining Rapport
  • Rapport Face-to-Face
  • Building Rapport
  • NLP: Neuro-Linguistic Programming
  • Mirror, Match, and Pace
  • Rapport Over the Phone
  • Rapport via Email
  • How to Avoid Destroying Rapport?

Creative Problem-Solving

  • Introduction to Creative Problem-Solving
  • Barriers to Creativity
  • Creative Problem-Solving Process
  • Understanding the Situation
    • Define the Problem
    • Identify the Actions
    • Six Thinking Hats

Managing Expectations 

  • Why Does Expectation Matter? 
  • Categories of Expectation  
    • Time  
    • Cost 
    • Quality  
  • Sources of Expectations: Controllable and Uncontrollable Expectation Creators
  • Process for Managing Expectations

Negotiating with Stakeholders

  • Definition to Negotiation
  • The Principles of Negotiation
  • Negotiation Outcome
  • Dovetailing
  • Four Stages of Principled Negotiation
  • Process for Successful Negotiation

Managing Conflict

  • Roots of Conflict: Goals, Judgments, and Values 
  • Options for Conflict Resolution 
  • Thomas-Kilmann Conflict MODE Instrument

This course objective is to:

  • To effectively communicate with stakeholders.
  • Build a relationship that maximises value and minimise waste for each group.
  • Negotiate under challenging situations to achieve winning outcomes.
  • Ensure there is goal alignment across each stakeholder group for moving ahead in the same direction.
  • To create engagement with stakeholders that produces stronger results from time, cost, and quality perspective.

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Who should attend this Creating Effective Stakeholder Engagement Training?

This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.

Prerequisites for Creating Effective Stakeholder Engagement Training

There are no prerequisites required for this course. 

Creating Effective Stakeholder Engagement Course Overview

Participants of this course will be introduced to the techniques for working with stakeholders in multidimensional capacities. Instructors will teach candidates how to conduct a stakeholder analysis for influence, impact, and attitude and subsequently create a stakeholder engagement strategy.

What is Stakeholder Engagement?

Stakeholder Engagement is the Business method of an organisation including staff who may be affected by the choices it makes or can affect the application of its results. The technique may oppose or support the decisions and be influential within the organisation or community that it operates.

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What’s Included in this Creating Effective Stakeholder Engagement Training?

  • The Knowledge Academy’s Creating Effective Stakeholder Engagement Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Creating Effective Stakeholder Engagement Training FAQs


Stakeholder engagement is the process of involving and collaborating with individuals or groups who have an interest in a project, decision, or initiative. It aims to gather their perspectives, address concerns, and incorporate their input into decision-making. Effective engagement leads to better outcomes, trust, and shared value.
A multi-stakeholder initiative is a collaborative effort involving stakeholders from different sectors, working together to address an issue or achieve a common goal. It promotes inclusivity, transparency, and accountability in decision-making, leveraging diverse expertise and resources to find effective solutions.
Companies involve stakeholders in their operations to enhance decision-making, gain trust and credibility, manage risks and conflicts, drive innovation and performance, meet societal expectations, enhance competitiveness, create shared value, and comply with regulations and requirements.
The fundamentals of effective Stakeholder Engagement include active communication, building relationships, identifying stakeholders' interests and concerns, involving them in decision-making, and fostering transparency and trust to achieve mutual understanding and successful outcomes.
Effective methods for involving stakeholders include stakeholder mapping, clear communication channels, consultation and feedback mechanisms, collaboration and co-creation, partnerships and alliances, capacity-building and education, regular updates and reporting, conflict resolution and mediation, continuous engagement, and recognition and appreciation.
Skills required for meaningful Stakeholder Engagement include active listening, effective communication, empathy and diplomacy, collaboration and facilitation, negotiation and consensus-building, problem-solving, relationship-building, adaptability and flexibility, cultural sensitivity, and stakeholder analysis.
Stakeholder Engagements can exhibit unbalanced power structures due to differences in resources, influence, and decision-making authority among stakeholders. Efforts should be made to address and mitigate these imbalances for fair and equitable engagement.
There are many ways to establish your business credibility such as communication with stakeholders, honest, take responsibility, be sincere, knowledgeable, ask for endorsements and promote achievements.
There are no formal prerequisites to attend this Creating Effective Stakeholder Engagement course.
You can manage the relationship with stakeholders by communicating with them and gain their trust. It stays consistent with your messaging, meets up with stakeholders, and use data management systems for summarising essential information help to manage the relationship with stakeholders.
Stakeholder engagement Training offers several advantages, including improved decision-making, enhanced project outcomes, increased trust and reputation, reduced conflicts, heightened innovation, and the creation of shared value.
Engaging stakeholders can be challenging due to diverse interests, communication barriers, power dynamics, time and resource constraints, resistance to change, managing conflicts, ensuring representation, and sustaining engagement.
To address difficulties associated with obtaining Stakeholder Engagement certification, consider understanding the requirements, assessing current practices, developing a strategy, engaging stakeholders consistently, enhancing communication channels, documenting engagement activities, pursuing continuous improvement, seeking external guidance, collaborating with stakeholders, and learning from feedback and experiences of others.
Stakeholders are an essential part of the business, and they are responsible for decision making, management, investing, and accountable for social and environmental responsibilities.
This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.
The price for Creating Effective Stakeholder Engagement Training certification in the United States starts from $995
The Knowledge Academy is the Leading global training provider for Creating Effective Stakeholder Engagement Training.

Why choose us


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Business Analyst Training


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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