BCS Professional Certificate In Stakeholder Engagement Training in Des Moines

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Managing Stakeholders

• Stakeholder Categories
• Stakeholder Analysis and Prioritisation
• Stakeholder Planning and Monitoring
• Stakeholder Perspectives
• RACI Analysis

Module 2: Communicating with Stakeholders

• Communication Process
• Barriers to Communication: Semantic, Physical, Psychological
• 4As Communication Planning
• Active Listening
• Listening Behaviours: Judging, Filtering, Being Right, Rehearsing

Module 3: Working with Stakeholder Groups

• Group Development Process: Forming, Storming, Norming, Performing, Adjourning
• Learning Styles: Activist, Pragmatist, Reflector, Theorist

Module 4: Facilitating Workshops

• Benefits of Facilitated Workshops
• Roles in a Facilitated Workshop
• Stages of a Facilitated Workshop
• Facilitated Workshop Planning
• Running a Facilitated Workshop
• Facilitation Techniques: Elicitation and Visualisation

Module 5: Building Rapport

• Nature of Rapport
• Mehrabian’s Elements in Communication
  • Words (Verbal)
  • Tone of Voice (Vocal)
  • Body Language (Visual)
• Techniques for Creating and Sustaining Rapport
• Building Rapport Using Mirror, Match, Pace

Module 6: Ensuring Equality

• Equality, Diversity and Inclusion: Definitions
• Empathy Maps
• Unconscious Bias

Module 7: Managing Expectations

• Categories of Expectations
• Sources of Expectations: Controllable and Uncontrollable Expectation Creators
• Process for Managing Expectations

Module 8: Negotiating with Stakeholders

• Principled Negotiation
• BATNA
• Integrative and Distributive Negotiation

Module 9: Managing Conflict

• Roots of Conflict – Goals, Judgements, Values
• Options for Conflict Resolution
• Thomas-Kilmann Conflict Styles

Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training?

This course is ideal for professionals aiming to build strong stakeholder relationships, manage expectations, and drive successful project outcomes through effective engagement.

You should attend this BCS Professional Certificate in Stakeholder Engagement Training if you are:

• Business Analyst: Managing stakeholder needs and fostering collaboration
• Project Manager: Engaging stakeholders to ensure project alignment and success
• Change Manager: Building trust and securing buy-in for transformation initiatives
• Product Owner: Balancing stakeholder priorities to deliver customer value
• Consultant: Facilitating effective communication and relationship-building with clients
• Aspiring Stakeholder Manager: Developing core skills to lead engagement strategies

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

The BCS Professional Certificate in Stakeholder Engagement by The Knowledge Academy helps you master the techniques to identify, analyse, and engage stakeholders effectively to drive successful business change and project outcomes.

This course focuses on mapping, communication, influence, conflict resolution, and collaboration, with an emphasis on trust, transparency, and active listening for strong stakeholder engagement.

This course is ideal for Business Analysts, Project Managers, Consultants, and Change Professionals. It equips learners to handle stakeholders at all levels while preparing them for the BCS-recognised Stakeholder Engagement Certification.

Course Objectives

• To identify and analyse stakeholders across business initiatives
• To apply effective communication and engagement strategies
• To manage expectations, conflicts, and stakeholder influence
• To support collaboration and alignment across projects

Delivered over 2 days, this practical Stakeholder Engagement Training combines frameworks, real-world examples, and interactive exercises. You will leave with the confidence to build strong stakeholder relationships and drive meaningful engagement in complex environments.

Enhance your ability to lead business change with The Knowledge Academy. We provide expert instruction, practical tools, and Stakeholder Engagement Certification support to strengthen your impact as a business professional.

What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

• BCS Professional Certificate in Stakeholder Engagement Examination
• World-Class Training Session from Experienced Instructors
• BCS Professional Certificate in Stakeholder Engagement Certificate
• Digital Delegate Pack

BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

• Question Type: Multiple-Choice
• Total Questions: 40
• Total Marks: 40 Marks
• Pass Marks: 65%, or 26/40 Marks
• Duration: 90 Minutes
• Open Book/ Closed Book: Closed Book