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Course Information

Business Process Mapping Course Outline

The following modules will be covered during this Business Analysis Course:

Module 1: Understanding the Terms

  • What is a Process?
    • Definition of “Process” in Business Process Mapping
  • Understanding the Terms
    • Key terms in Business Process Mapping
    • Product specific terms

Module 2: Stages of Business Process Mapping

  • Key Stages in Effective Process Mapping
  • “As Is” Process
    • About the “as is” Process
    • How to Analyse an “as is” Process
    • When is an “as is” Process Appropriate?
  • “To Be” Process
    • About the “to be” Process
    • When is a “to be” Process Appropriate?

Module 3: Mapping A Business Activity

  • Mapping a Business Activity
    • Defining the Start, End, and Purpose of Business Activity
    • Mapping Methods – Brown Paper Analysis
    • Mapping Symbols

Module 4: Detail Behind the Processes

  • Workshop Facilitation Skills
    • Points to Remember
  • Titles and Numbering
    • Points to Remember
  • Detail Behind the Processes
    • Recording the Key Information
    • Process Definition Forms

Module 5: Assigning Control and Responsibilities

  • Assigning Control and Responsibilities
    • Name
    • Ownership
    • Using Swim Lanes in Process Maps
    • Opportunity Flowchart
    • Why are Swim Lane Diagrams Useful?
    • How to Create a Swim Lane Diagram?
    • Using Swim Lanes in Process Maps
    • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 7: Estimating Time and Cost and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 8: Process Analysis

  • Process Analysis
    • Identifying Problems and their Causes
    • Identify Bottlenecks and Inefficiencies
    • Main Types of Bottlenecks
    • How to Identify Bottlenecks
    • Other Signs of Bottlenecks
    • Flowcharts for Identifying Bottlenecks
  • Five Why’s Technique
    • Five Why’s Technique for Identifying Bottlenecks
    • Solution to these Problems and Bottlenecks
  • Unblocking Bottlenecks
  • Increasing Efficiency at the Bottleneck
  • Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

  • Creating “To Be” Processes
    • Reasons
    • How?
  • Changing Processes
    • Phase 1: Preparing for Change
    • Phase 2: Managing Change
    • Phase 3: Reinforcing Change

Module 10: Case Study

  • Case Study of Identifying Bottlenecks using the Five Why’s Technique

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Who should attend this Business Process Mapping course?

This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes


Delegates will be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.

Business Process Mapping Course Overview

This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge, and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance. Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.


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What’s Included Business Process Mapping Training Course?

  • The Knowledge Academy’s Business Process Mapping Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

What our customers are saying

Business Process Mapping FAQs


Business Analysis is all about identifying business objectives, achieving such objectives, and finding solutions to business problems. To find out more, visit our Business Analysis training topic page.
Please arrive at the venue for 08:45am.
This course is 1 days.
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes.
The price for Business Process Mapping certification in the United States starts from $995
The Knowledge Academy is the Leading global training provider in the world for Business Process Mapping.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


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Business Analyst Training


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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