Business Process Mapping - United States

Business Process Mapping Course Outline

The following modules will be covered during this Business Analysis Course:

Module 1: Understanding the Terms

• What is a Process?
  • Definition of “Process” in Business Process Mapping
• Understanding the Terms
  • Key terms in Business Process Mapping
  • Product specific terms

Module 2: Stages of Business Process Mapping

• Key Stages in Effective Process Mapping
• “As Is” Process
  • About the “as is” Process
  • How to Analyse an “as is” Process
  • When is an “as is” Process Appropriate?
• “To Be” Process
  • About the “to be” Process
  • When is a “to be” Process Appropriate?

Module 3: Mapping A Business Activity

• Mapping a Business Activity
  • Defining the Start, End, and Purpose of Business Activity
  • Mapping Methods – Brown Paper Analysis
  • Mapping Symbols

Module 4: Detail Behind the Processes

• Workshop Facilitation Skills
  • Points to Remember
• Titles and Numbering
  • Points to Remember
• Detail Behind the Processes
  • Recording the Key Information
  • Process Definition Forms

Module 5: Assigning Control and Responsibilities

• Assigning Control and Responsibilities
  • Name
  • Ownership
  • Using Swim Lanes in Process Maps
  • Opportunity Flowchart
  • Why are Swim Lane Diagrams Useful?
  • How to Create a Swim Lane Diagram?
  • Using Swim Lanes in Process Maps
  • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

• What is a Process Map?
• Box 1, Box 2, and Box 3
• Boxes 4-7
• Cross-Functional Process Map
• Documenting the Process

Module 7: Estimating Time and Cost and Validating the Process Map

• Business Process Timing
• Process Cost
• Analysing the Cost Estimate Columns
• Verifying the Process Map

Module 8: Process Analysis

• Process Analysis
  • Identifying Problems and their Causes
  • Identify Bottlenecks and Inefficiencies
  • Main Types of Bottlenecks
  • How to Identify Bottlenecks
  • Other Signs of Bottlenecks
  • Flowcharts for Identifying Bottlenecks
• Five Why’s Technique
  • Five Why’s Technique for Identifying Bottlenecks
  • Solution to these Problems and Bottlenecks
• Unblocking Bottlenecks
• Increasing Efficiency at the Bottleneck
• Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

• Creating “To Be” Processes
  • Reasons
  • How?
• Changing Processes
  • Phase 1: Preparing for Change
  • Phase 2: Managing Change
  • Phase 3: Reinforcing Change

Module 10: Case Study

• Case Study of Identifying Bottlenecks using the Five Why’s Technique