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Certified Agile IT Service Manager (CAITSM) - United States

Key points about this course


Duration: 2 Days*

Support: 24/7

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  • Includes course materials, CAITSM examination, & a completion certificate.
  • Certified Agile IT Service Management is delivered by experienced trainers.
  • We are the world's largest provider of training courses.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 2 Days*

Support: 24/7

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Wed 8th Jul 2020
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Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
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  Inquire for daily discount code 281  Remaining (Live Counter)

Key points about this course


Duration: 2 Days*

Support: 24/7


Course Information

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 

The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Introduction

  • Defining Agile
  • Agile Practices and Approaches
  • The Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Exploring Elements of Agile

  • Lean
  • Kanban
  • DevOps
  • ITSM
  • Scrum

Service Management Framework

  • ​The Service Management Life Cycle 
  • Developing Agile Processes
  • Agile Process Design

By the end of the course, you will:

  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
  • Be familiar with each component of the framework and the processes that form and support them
  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

Who should attend this Agile Training Course?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

Prerequisites

There are no prerequisites for this course.

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
Please arrive at the venue at 8:45am.
The price for Certified Agile IT Service Manager (CAITSM) certification in the United States starts from $1195
The Knowledge Academy is the Leading global training provider in the world for Certified Agile IT Service Manager (CAITSM).

Certified Agile IT Service Management (CAITSM) Examination

In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:

  • 40 questions
  • Duration of 1 hour
  • 65% pass mark 
  • Closed book

What's included in this Agile Training Course?

This training course includes the following:

  • The Certified Agile IT Service Management (CAITSM)​ Examination
  • The Knowledge Academy's Certified Agile IT Service Management (CAITSM)​ Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

Why choose TKA logo


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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