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Agile IT Service Management Training courses

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Introduction

  • Defining Agile
  • Agile Practices and Approaches
  • The Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Exploring Elements of Agile

  • Lean
  • Kanban
  • DevOps
  • ITSM
  • Scrum

Service Management Framework

  • ​The Service Management Life Cycle 
  • Developing Agile Processes
  • Agile Process Design

By the end of the course, you will:

  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
  • Be familiar with each component of the framework and the processes that form and support them
  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

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Who should attend this Agile Training Course?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

Prerequisites

There are no prerequisites for this course.

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 

The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

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Certified Agile IT Service Management (CAITSM) Examination

In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:

  • 40 questions
  • Duration of 1 hour
  • 65% pass mark 
  • Closed book

What's included in this Agile Training Course?

This training course includes the following:

  • The Certified Agile IT Service Management (CAITSM)​ Examination
  • The Knowledge Academy's Certified Agile IT Service Management (CAITSM)​ Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
The Knowledge Academy is the Leading global training provider in the world for Agile IT Service Management Training.
The price for Agile IT Service Management Training certification in the United States starts from $1195.

Why we're the go to training provider for you

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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