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Module 1: Introduction
Module 2: Working with Difficult Customers
Module 3: How to Use Positive Communication in Customer Service?
Module 4: How to Manage Conversations with Challenging Customer?
Module 5: Ways to Handle Angry Customers
The Start Positive Conversations with Challenging Customers Training Course is designed for individuals in customer-facing roles who want to enhance their skills in dealing with difficult or challenging customers. This Sales Course can benefit a wide range of professionals, including:
The Start Positive Conversations with Challenging Customers Training explores the art of initiating positive dialogues with difficult customers. In the business realm, mastering this skill is essential for fostering positive relationships and overcoming challenges. This course delves into effective communication strategies, emphasising the relevance of turning challenging interactions into opportunities for constructive engagement.
In the realm of Sales Training, understanding how to navigate challenging customer conversations is paramount. Sales professionals encountering resistance or difficult situations can greatly benefit from acquiring the skills taught in this course. This training is particularly valuable for customer service representatives, sales executives, and anyone aiming to enhance their ability to handle challenging customer interactions with finesse.
The 1-day training by the Knowledge Academy equips delegates with practical tools and techniques to start positive conversations with challenging customers. Participants will gain insights into defusing tension, active listening, and turning potential conflicts into collaborative solutions. This course is designed to empower professionals with the skills needed to confidently navigate challenging customer interactions, ultimately enhancing customer satisfaction
At the end of this Sales Training, delegates learn to create positive conversations with challenging customers effectively. They also learn to handle difficult situations with real-world customer scenarios effectively. This training supercharges their knowledge and expertise in managing challenging customer conversations.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Start Positive Conversations with Challenging Customers Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Start Positive Conversations with Challenging Customers Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Start Positive Conversations with Challenging Customers Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Start Positive Conversations with Challenging Customers Training sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Start Positive Conversations with Challenging Customers Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our Start Positive Conversations with Challenging Customers Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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