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Course Information

Handling Sales Objection Training Course Outline

Module 1: What Objections Really Are?

  • Eliminating Objections Before They Arise
  • Leading with the ‘Soft’ Sell
  • Follow with the ‘Hard’ Sell

Module 2: Six-Step Method for Handling Objections

  • Tips, Hints, and Techniques to Become Effective Salesperson
  • Six-Step Method

Module 3: Getting in the Door: Appointment Objections

  • Getting Past the Gatekeeper
  • Feel, Felt, Found
  • Speaking with the Decision-Maker

Module 4: What Does It Really Cost: Price Objections

  • Getting Past Price Concerns

Module 5: Time, Experience, Credentials, and Need: Objections Continued

  • Time Objections
  • Experience Objections
  • Using Testimonials: Power of a Second Opinion
  • Credential Objections
  • Need Objections
  • Ways to Differentiate Yourself from the Competition

Module 6: Mistakes That Annoy Customers and Incite Objections

  • Not Being Organised
  • Talking Too Much
  • Interrupting
  • Lacking Sincerity
  • Not Analysing Needs
  • Being Too Pushy
  • Reciting a Script
  • Not Building Rapport
  • Getting Defensive
  • Taking it Personally

Module 7: Confidence: Great Objection Deflector

  • Prepare
  • Immerse
  • Know Where Your Value Lies

Module 8: Knowing When to Walk Away

  • Know When to Walk Away
  • Follow the 80/20 Rule
  • Ask Yourself Some Difficult Questions

Module 9: Essential Elements of the Sales Cycle

  • Prospecting
  • Qualifying
  • Presentation
  • Closing
  • Follow-Through
  • Steps for Overcoming Obstacles

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Prerequisites

There are no prerequisites for this Handling Sales Objections Training course.

Audience

This Handling Sales Objections Training course is suitable for anyone who deals with customers and manages their objections.

Handling Sales Objection Training​ Course Overview

Sales objection is a clear expression by a buyer that a barrier exists between the current situation, which needs to be satisfied before buying any product or service. Sales objections drive many prospects not to buy products or services offered by an organisation or individual. Responding to a buyer's objections in a way that changes their mind or alleviates their concerns is known as sales objection handling. Sales objection handling skills allow salespersons to tailor their pitch and zero in on the factors that can break the deal. This training will provide individuals with the knowledge and skills required to overcome various sales objections and convert prospects into customers.

In this 1-day Handling Sales Objection Training course, delegates will learn about setting the tone, ground rules, and how to gather information about the customer’s needs and concerns. They will also attain in-depth knowledge about showing the customer how the product or service offered is not the problem they see it to be, but can benefit him in various ways, etc. Our expert and highly skilled professional trainer will conduct this training who have years of experience in teaching sales and customer training courses.

This course will cover various essential concepts, such as:

  • What objections really are?
  • Eliminating objections before they arise
  • Six-step method for handling objections
  • Speaking with the decision-maker
  • Power of a second opinion
  • Five ways to differentiate yourself from the competition

After attending this training course, delegates will be able to take objections positively and take them as opportunities to understand their customers properly. They will also be able to effectively move to the next stage of the sales process after solving the customer's objections and making the sale.

Besides this Handling Sales Objection Training course, the delegates can also opt for our popular courses such as Sales BootcampClosing Sales Technique Masterclass, Corporate Selling Training, Sales Negotiation Training, and many other courses from the Sales Training section to gain valuable career advancement skills.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Handling Sales Objection Training FAQs

FAQ's

A buyer's clear and specific expression that there is a barrier between the current situation and what needs to be satisfied before buying from you is called a sales objection.
There are no prerequisites for this Handling Sales Objections Training course.
This Handling Sales Objections Training course is suitable for anyone who deals with customers and manages their objections.
Sales objection handling is the process of responding to a buyer's objections in a way that changes their mind or alleviates their concerns.
Demonstrate the unique value of your service or product, recognise the customer's concern and address that particular issue, take the time to explain the broad range problem or opportunity, and explain why it's best to make the purchase now.
During this Handling Sales Objection Training course, you will learn about setting the tone, ground rules, and how to gather information about the customer's needs and concerns. You will also learn to handle appointment objections, how to speak with decision-makers, mistakes that annoy customers, and many other concepts.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Handling Sales Objection Training certification in Philippines starts from $1195
The Knowledge Academy is the Leading global training provider in the world for Handling Sales Objection Training.
Please see our Sales Training courses available in Philippines

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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