Building Rapport with Customers Overview

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

  • What is Rapport?
  • Importance of Rapport
  • Benefits of Rapport
  • Types of Building Rapport

Module 2: Build Rapport with Customers

  • How to Build Rapport?
  • Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

  • What are the Questions of Building Rapport with Clients?
  • Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

  • Call-Closing Statements
  • Create Rapport in a Customer Chat Interaction
  • Build Rapport by Email
  • Rapport Building with Angry Customers
  • Maintain Rapport when Delivering Bad News to Customers

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Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

  • Customer Service Representatives
  • Sales Representatives
  • Technical Support Representatives
  • Telemarketers
  • Human Resources Professionals
  • Account Managers
  • Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building.

Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day Building Rapport with Customers Training Course covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives

  • To define what rapport is and why it is important in customer service
  • To learn how to build rapport with customers in different situations
  • To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
  • To practice building rapport with customers through role-playing and other exercises
  • To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

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What’s included in this Building Rapport with Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Building Rapport with Customers Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Building Rapport with Customers. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Building Rapport with Customers, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Building Rapport with Customers. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Building Rapport with Customers sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Building Rapport with Customers at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Building Rapport with Customers offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Building Rapport with Customers FAQs

Rapport is a connection or interaction with another person, and it can be defined as a state of mutually beneficial understanding with another person or group.
There are no formal prerequisites to attend this Building Rapport with the Customers training course.
This Building Rapport with the Customers training course is ideal for anyone who wants to gain knowledge of rapport.
Establishes trust and respect, allows to practice the skills, enhance sales, boost clients’ confidence, etc., are the main benefits of building rapport.
Rapport helps in building clients’ trust. Building Rapport with Customers is important because it is the foundation of a genuine relationship with the clients. Rapport aids in the development of a long-term relationship with customers.
This course is [ ] day(s)
Get the name first, speak with a smile, actively listen, ask questions, show empathy, follow the lead, be genuine, etc., are effective ways to build customer rapport.
During the Building Rapport with Customers Training course, you will learn various essential topics such as how to build rapport by email, maintain rapport when delivering bad news to customers, create rapport in a customer chat interaction, and many more.
The training fees for Building Rapport with Customers certification in Philippines starts from $1295
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Philippines
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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