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Course Information

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 10 modules, with each covering specific content. These modules include:

Module 1: Email Model

  • Outlook Inbox
  • Working in Email
  • Replying
  • Contacts Screen
  • Contacts – Email Addresses
  • Creating a New Contact
  • Advantages of Using Email
  • Email
    • Etiquette
    • Viruses
  • Digital Signatures

Module 2: Getting Started with Outlook

  • Outlook Components
  • Inbox Ribbons
  • Calendar Ribbons
  • Folder View
  • Reading Pane
  • Accessing the Reading Pane
  • Message Options Ribbon
  • Moving Objects to a Folder
  • Folders
  • QAT
  • Adding Importance
  • Requesting Delivery Receipts
  • CC and BCC
  • Add Comments
  • Related Messages

Module 3: Working with Attachments

  • File Attachments
  • Inserting File Attachments
  • Attaching Other Outlook Items
  • Attachments
    • Previewing
    • Opening
    • Saving

Module 4: Flagging Messages

  • Message Flags
  • Flagging Messages in Message List
  • Sending Messages with a Flag
  • Reminders
  • Changing the Default Quick Click Flag

Module 5: Junk Email

  • Junk Email Overview
  • Spamming
  • Phishing
  • Junk Mail Options
  • Mark Messages as Junk Mail
  • Mark Messages and Senders as Safe
  • Deleting Junk Emails

Module 6: Working with the Calendar

  • Calendar Overview
  • Calendar Arrangement
  • Time Zones
  • Create New Calendar
  • Working with Multiple Calendars
  • Weather Bar

Module 7: People

  • People View
  • Contacts
  • New Contact Group
  • Remove Members of Contact Group

Module 8: Tasks

  • To Do Bar
  • Creating Tasks
  • Task Views
  • Deleting and Printing

Module 9: Working with Rules

  • Rules Overview
  • Creating a New Rule from a Template
  • Selecting the Rule
    • Conditions
    • Actions
    • Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Module 10: Scheduling Meetings

  • Creating a New Meeting
  • New Meeting
  • Scheduling Assistant
  • Recurring Meetings

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Who should attend this Outlook Training Course?

This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.


There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass. However, candidates will need to have the skills to use a computer and Windows 10 in order to fully understand the content of the course.

Microsoft Outlook Masterclass Overview

Microsoft Outlook is a personal information manager that is primarily used as an email application. It is mainly used to send and receive emails. It can also manage various types of personal data, including calendars, tasks, contacts, notes, and appointments. It enables individuals to organise contacts and emails into categories by business owners and employees. This training course will help the delegates to manage their organisation with additional options that allow businesses to fully customise spam filtering to fit individual needs. Holding lucrative skills and knowledge of using Microsoft Outlook will benefit individuals by increasing their value by learning functions to improve their work output.

In this 1-day Microsoft Outlook Masterclass, delegates will learn specific tips and tricks that help them use Microsoft Outlook more effectively. In this training course, candidates will be given the opportunity to learn how to insert file attachments, create new calendars, and how work with multiple calendars. Furthermore, delegates will acquire in-depth knowledge about how to access the reading pane and how to send messages with a flag. Our highly skilled and expert trainer will conduct this training, who has years of experience in teaching Microsoft Outlook Masterclass.

Along with this, delegates will also become familiar with the following topics:

  • Working in email
  • Moving objects to a folder
  • Saving attachments
  • Remove members of a contact group
  • Creating tasks

At the end of this training, delegates will be able to use all of the Outlook applications and understand their functions such as how to remove members of the contact group, work with multiple calendars, mark messages and senders as safe, and many more.

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What's included in this Outlook Training Course?

The following is included with this Microsoft training course: 

  • The Knowledge Academy's Microsoft Outlook Masterclass Manual 
  • A Completion Certificate
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Microsoft Outlook Masterclass FAQs


Microsoft Outlook is a personal information manager that is primarily used as an email application. In addition to emails, Microsoft Outlook provides users with a calendar, task manager, note taking, web browsing, journal, and contact manager.
Microsoft Outlook Masterclass is for new and existing Outlook users who would like to develop their skills with Microsoft Outlook.
There are no formal prerequisites, however delegates must be able to use a computer and Windows 10 in order to understand the content of the course fully.
We provide Masterclass courses for Word, Excel, PowerPoint, SharePoint, Access, Outlook, and Visio.
Microsoft Outlook is mainly used to send and receive emails. It can also manage various types of personal data, including calendar, tasks, contacts, notes, and appointments etc.
To create a desktop icon of Outlook, do the following: 1. Click on start. 2. Select all programs. 3. Browse Microsoft Office. 4. Right-click Outlook. 5. Select send to, desktop (create shortcut).
Gmail and Outlook both are different applications. Gmail is an email provider. The outlook is a software application that allows you to manage any email address you wish to arrange. Outlook comes with many integrated features that are part of the suite of tools that make up Microsoft Office.
There are many advantages of Microsoft Outlook, such as: The search function which allows you to find whatever you are looking for quickly. Security features. Easy organisation. Connect with others easily. Enhanced connectivity.
To delete a task go to: 1) Tasks > Delete 2) Alternatively, Tasks > Remove from list 3) To print a task list – 4) Go to tasks and select the folder which contains the task list you wish to print 5) Click file > Print
The price for Microsoft Outlook Masterclass certification in Philippines starts from $995
The Knowledge Academy is the Leading global training provider in the world for Microsoft Outlook Masterclass.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on +44 1344 203999 and speak to our training experts, we should be able to help you with your requirements.