Press esc to close
Press esc to close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please log a ticket and choose the category ‘booking change’
Back to Course Information
Module 1: Violence and Aggression Overview
Module 2: Aggression Theories
Module 3: Handling Violence and Aggression: Risk Reduction and Prevention
Module 4: Handling an Aggressive Incident
Module 5: Staff support
Module 6: Special Considerations: Care in the Community
Module 7: Special Considerations: Gender, Violence, Health and Healthcare
Module 8: Special considerations: Legal Issues
There are no formal prerequisites for attending this Handle Violence and Aggression at Workplace training course.
This course is suitable for anyone who wants to learn how to manage conflict and violent situations related to work. This training would be especially useful for:
Aggression and violence are different from each other. Aggression is defined as angry behaviour, whereas violence is a physical force to hurt someone or demolish the property. Workplace aggression and violence describe the angry behaviour between the workers and other people intended to harass, harm, or abuse them. The skills of handling aggression and violence are helpful to recognise situations that could turn into a significant conflict and how to handle it with confidence and maintain positivity across the workplace. Handling methods of violence and aggression in the business can lead to a peer relationship by diminishing the unpleasant behaviour among the workers. Having all these skills are helpful for workers as security guards and the police services, hotel workers, benefits staff, teachers, shop workers, and other people working across the public sector.
This 1-day Handle Violence and Aggression at Workplace training course provides delegates with the comprehensive knowledge to learn the importance of handling violence and aggression at the place of work. During this course, delegates will learn about the aggression theories, biological aggression theories, psychosocial aggression theories, and cognitive theory. They will also learn about handling an aggressive incident, identifying cues that warn of imminent aggression, immediate response, answering to an aggressive person, further responses to an aggressive person, and many more. This training will be taught by our expert trainer, who has years of experience in teaching Health and Safety courses.
This training will also cover the following concepts, such as:
After attending this Handle Violence and Aggression at Workplace training course, delegates will be able to handle difficult, aggressive, and violent people at their respective workplaces. Delegates will also be able to avoid negativity and always be prepared to manage incidents involving aggression and violence. The Knowledge Academy's Handle Violence and Aggression at Workplace training course teaches delegates about aggression and violence and how to manage conflicts at the workplace.
The Knowledge Academy also provides more such courses, including First Aid at Work, Manual Handling at Work, Health and Safety in the Workplace Training under Health and Safety in the Workplace that can definitely help you develop essential skills to enhance your career opportunities in this field.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water