Handle Violence And Aggression At Workplace - Philippines

Handle Violence and Aggression at Workplace Course Outline

Module 1: Violence and Aggression Overview

• Violence and Aggression Definition
• Different Forms that Aggression can Take
• Assailant Classification
• Aggression within Healthcare
• Incidence of Violence and Aggression in Healthcare Setting
• Violence and Aggression Effects on Staff
• Impact Factors

Module 2: Aggression Theories

• Biological Aggression Theories
• Psychosocial Aggression Theories
• Cognitive Theory
• Hostile and Instrumental Aggression
• Role of Anger

Module 3: Handling Violence and Aggression: Risk Reduction and Prevention

• Responding to Violence and Aggression
• Safe Systems of Work
• Audit
• Consulting Staff
• Focus on Individual Risk Assessment
• Risk Management
• Prevention
• Reporting
• Environmental Factors
• Effective Teamwork
• Protective Work Control Systems

Module 4: Handling an Aggressive Incident

• Recognising the Risk of Violence
• Identifying Cues that Warn of Imminent Aggression
• Immediate Response
• Assault Cycle
• Intervening
• Answering an Aggressive Person
• Talking to an Aggressive Person: Non-Verbal Communication
• Boundaries
• Body Zones
• Further Responses to an Aggressive Person

Module 5: Staff support

• Post-Incident Support
• Coping Ways
• Responding to Violence and Aggression
• Following an Attack
• Clinical Supervision
• Stress and Psychological Burnout
• Staff Support: Education and Development

Module 6: Special Considerations: Care in the Community

• Working in the Community
• Use of a 'Buddy System'
• Use of Mobile Phones
• Hand Alarms
• Visiting by Car
• Transporting Clients
• Visiting a Person's Home
• Animals
• Organisational Factors

Module 7: Special Considerations: Gender, Violence, Health and Healthcare

• Introduction
• General Facts and Figures
• Nature/Nurture
• Feminism, Masculinities and Power
• Violence and Abuse
• Principles of Conduct
• Women's Health
• Children's Health
• Malestreaming Services
• Violence in the Healthcare Setting
• Training and Development

Module 8: Special Considerations: Legal Issues

• Legislation
• Criminal Law
• Case or Common Law
• Civil Law
• Restraint of a Patient or Person
• Breach of the Peace
• Sex Discrimination Act 1975 and the Race Relations Act 1976
• Public Order Act 1986
• Protection from Harassment Act 1997
• Health and Safety Legislation
• Zero Tolerance
• Mental Capacity Act 2005
• Crime and Disorder Act 1998

Who Should Attend this Handle Violence and Aggression at Workplace Course? 

This Handle Violence and Aggression at Workplace Training is suitable for professionals who may encounter aggressive behaviour or violence in their roles and want to strengthen prevention, risk awareness, and response skills. The following professionals can benefit from this course:

• Human Resources Managers
• Security Personnel
• Healthcare Workers
• Social Workers
• Customer Service Representatives
• Teachers and Educators
• Law Enforcement Officers
• Facility Managers

Prerequisites for the Handle Violence and Aggression at Workplace Course 

There are no formal prerequisites to attend this Handle Violence and Aggression at Workplace Training. However, an interest in workplace safety, risk reduction, and managing aggressive behaviour will help delegates engage effectively with the course content.

Handle Violence and Aggression at Workplace Course Overview

Handle Violence and Aggression at Workplace Training helps delegates understand how workplace violence and aggression can arise, and how appropriate responses can support safer working environments. It covers prevention, communication, incident response, staff support, and relevant legal considerations.

Delegates develop skills in recognising risks, identifying warning cues, applying suitable responses, communicating with aggressive individuals, and supporting risk reduction measures. They also strengthen their understanding of reporting, staff support, and safer working practices.

This 1-Day course by The Knowledge Academy enables delegates to apply practical approaches for preventing and responding to workplace violence and aggression. They will be better equipped to recognise risks, respond appropriately to aggressive incidents, and support safer workplace practices.

Handle Violence and Aggression at Workplace Course Objectives

• To understand the forms, causes, and effects of workplace violence and aggression
• To recognise risk factors and warning signs of aggressive behaviour
• To understand approaches for risk reduction, prevention, and reporting
• To develop appropriate communication and response techniques for aggressive incidents
• To understand post-incident support and staff wellbeing considerations
• To explore relevant legal responsibilities and safer working practices

Learning Outcomes of this Handle Violence and Aggression at Workplace Course

Upon completing this course, delegates will be able to recognise warning signs, identify workplace risks, and apply appropriate approaches when responding to violence and aggression. They will also be better equipped to communicate effectively during incidents, support post-incident responses, and contribute to safer working practices.

What’s Included in this Handle Violence and Aggression at Workplace Course?

• World-Class Training Sessions from Experienced Instructors
• Handle Violence and Aggression at Workplace Training Certificate
• Digital Delegate Pack