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Course Information

ISO 17020 Lead Implementer Training Course Outline

Module 1: Introduction to ISO 17020

  • Scope
  • Normative References
  • Terms and Definitions

Module 2: Inspection Bodies

  • What is Inspection?
  • Introduction to Inspection Bodies
  • Goals and Requirements of Inspection Bodies
  • Inspection According to ISO
  • Important Functions of Inspection
  • Types of Inspection Bodies
  • Inspection Body Accreditation

Module 3: Inspection Procedure

  • Select and Prepare
  • Conduct Intelligence Led Inspection
  • Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

  • What is Quality Management?
  • Introduction to Quality Improvement
  • Basics of Quality Improvement
  • Quality Improvement Process
  • Methods of Quality Improvement Management
  • Benefits of Improving Quality

Module 5: General Requirements

  • Impartiality and Independence
  • Confidentiality

Module 6: Structural Requirements

  • Administrative Requirements
  • Organisation and Management

Module 7: Resource Requirements

  • Personnel
  • Facilities and Equipment
  • Subcontracting

Module 8: Plan-Do-Check-Act

  • PDCA Cycle
  • PDCA Approach
    • Planning
    • Support
    • Operation
    • Performance Analysis
    • Improvement

Module 9: Planning Individual Internal Audits

  • Internal Audit Approach
  • Risk Assurance Mapping 
  • Audit Plan
  • Research the Audit Area
  • Conduct Process Walk-Throughs
  • Map Risks to the Organisation, Process, or Function
  • Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

  • Considerations During the Auditing Process
  • Auditing Methods
  • Requirements for Auditors
  • Conformity Assessment Audit Procedure
  • Conducting the Audit

Module 11: Auditing Roles and Principles

  • Auditing Roles
  • Audit Team 
  • Maintaining Confidentiality 
  • Independence
  • Evidence-Based Approach 
  • Integrity 
  • Fair Presentation of Audit Reports 

Module 12: Skills and Competencies of an Internal Auditor

  • Personal Attributes 
  • Skills
  • Education and Experience
  • Knowledge

Module 13: Responsibilities of the Auditor

  • Management of Personnel
  • Preparing Checklist
  • Scope of Work
  • Managing an Audit Programme 
  • Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

  • Decide What You Want to Achieve 
  • Identify Risks 
  • Plan and Audit Activities
  • Validate the Facts and Complete the Work 
  • Develop a Deliverable or Report That will Drive Action
  • Follow Up

Module 15: Audit Program

  • Reviewing and Improving Audit Program

Module 16: Closing an ISO 17020 Audit

  • Prepare Audit Report
  • Distribute Audit Report
  • Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Program

  • Know What and When to Audit
  • Create an Audit Schedule
  • Pre-Planning the Scheduled Audit
  • Conducting the Audit
  • Record the Findings
  • Report Findings

Module 18: Roles and Responsibilities of a Lead Implementer

  • Roles and Responsibilities

Module 19: Difference Between Compliance and Conformity

  • What Does Compliance and Conformity Mean?
  • Compliance Vs Conformity

Module 20: Importance of Inspections for Compliance

  • Several Specific Functions in Inspections
  • Importance of Regulatory Inspections

Module 21: Reforming Inspections

  • Recognising the Inspections Problem and Mobilising Support
  • Drivers of Reform
  • Role of Public Opinion
  • Defining Goals and Approach of Reform
  • Driving Implementation Successfully

Module 22: Improve the Inspection

  • How Does Inspection and Review Support Improvement?
  • Ways to Improve the Effectiveness of Inspections
    • Standardise Inspection Procedure
    • Eliminate the Need for Manual Data Entry
    • Use Mobile Assessment Apps to Your Advantage
    • Determine the Best Inspection Frequency
    • Assign Facility-Level Inspections
    • Make Corrective Actions More Automated



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Who should attend this ISO 17020 Lead Implementer Training Course?

The ISO 17020 Lead Implementer Training Course is suitable for those who want to get better at auditing and implementing changes in an organisation while adhering to the ISO 17020 Standard. The ISO 17020 Lead Implementer Training Course can benefit individuals such as:

  • Quality Managers
  • Lead Auditors
  • Inspection Body Managers
  • Internal Auditors
  • Quality Assurance Professionals
  • Quality Coordinators
  • Regulatory Compliance Officers 

Prerequisites of the ISO 17020 Lead Implementer Training Course

There are no formal prerequisites for this ISO 17020 Lead Implementer Training Course.

ISO 17020 Lead Implementer Training Course Overview

ISO 17020 is an international standard that specifies the objectivity, consistency, and competency of inspection activities. Numerous organisations have developed ISO 17020 conformity assessment requirements to boost confidence and uniformity in their inspection efforts. This training will enable learners to enhance their understanding of the ISO standard, develop skills to perform inspections, establish and maintain a quality management system, increase job opportunities, and improve their inspection practices. ISO 17020 also helps organisations establish and maintain a quality management system that can enhance income, decrease costs, and improve customer satisfaction. After completing this ISO 17020 Lead Implementer Training, candidates will be able to excel in highly regarded jobs and provide multiple job options in the field of inspection operations, allowing experts to grow and advance in their careers.

In this 3-day ISO 17020 Lead Implementer Training course gives delegates a thorough understanding of the concepts and importance of the ISO 17020 management system principles. Delegates will also learn various concepts such as types of inspection bodies, conduct intelligence led inspection, benefits of improving quality, methods of quality improvement management, audit research, identify risks, and other various essential concepts. This course will be taught by our expert trainers who have years of experience in teaching ISO courses.

Course Objectives

  • To understand the principles of risk management and how to apply them
  • To maintain and continually improve quality improvement management
  • To improve efficiency, productivity, and effectiveness of inspection activities
  • To know about the techniques for managing the audit programme
  • To get knowledge of preparing and distributing audit reports in ISO 17020
  • To get familiar with the plan-do-check-act cycle of standard requirements 

After attending this training course, delegates will be able to implement the process by explaining the requirements of ISO 17020. They will also be able to research the audit area, which helps manage the responsibilities of the auditor.

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What’s included in this Introduction to ISO 17020 Lead Implementer Training Course?

  • ISO 17020 Lead Implementer Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 17020 Lead Implementer Certificate
  • Digital Delegate Pack

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ISO 17020 Lead Implementer  Exam Information 

To achieve the ISO 17020 Lead Implementer Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes 

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ISO 17020 Lead Implementer Training FAQs


The International Organisation for Standardisation (ISO) is an independent international organisation that develops standards, frameworks, principles, and requirements needed for evaluating and reporting various systems and bringing consistency to businesses' working globally.
There are no formal prerequisites to attend this ISO 17020 Lead Implementer Training course.
This ISO 17020 Lead Implementer Training course is suitable for anyone who wishes to undertake audit skills within inspection bodies to succeed in today's competitive environment.
ISO 17020 is a conformity assessment standard that contains specifications for several kinds of bodies that carry out inspections, surveys, and risk evaluations.
ISO 17020 is an essential standard for any company that wants to conduct inspections on behalf of other companies, clients, or government agencies.
This training helps individuals to understand the improved auditing skills, identify and evaluate risk, increase credibility, enhance professional skills, implement quality assurance system, and better risk management.
In this ISO 17020 Lead Implementer Training course, you will learn about the conducting the audit, preparing checklist, evidence-based approach, conduct audit follow up, fair presentation of audit reports, management of personnel, auditing methods, requirement of audits, and PDCA cycle.
The price for ISO 17020 Lead Implementer Training certification in Philippines starts from $1995
The Knowledge Academy is the Leading global training provider for ISO 17020 Lead Implementer Training.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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