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ILM Level 5 Diploma in Leadership and Management Course Outline

Total CV: 38

Module 1: Understand the Effectiveness of the Organisation and Own Ability to Manage and Improve Quality to Meet Customer Requirements

  • Evaluate Own Ability to Manage Quality to Meet or Exceed Customer Requirements
  • Total Quality Management
  • Methods of Identifying Potential Customers
  • Methods of Identifying Customer Requirements and Monitoring Customer Satisfaction

Module 2: Be Able to Plan and Implement Projects to Meet, and if Possible Exceed, Customer Requirements

  • Develop an Improvement Plan that is Designed to Meet and, if possible, Exceed Customer Requirements
  • Developing and Implementing an Improvement Plan

Unit 2: Managing Stress and Conflict in the Organisation 8607-506

CV: 3

Module 3: Understand the Effectiveness of Own Organisation in Dealing with Workplace Stress and Conflict

  • Evaluate the Effectiveness of the Organisation in Recognising Workplace Stress and Conflict and Providing the Necessary Support Mechanisms   
  • Management Responsibilities in Relation to Work-Related Stress
  • Methods to Manage Stress at Own Place of Work
  • Workplace Risk Assessments

Module 4: Be Able to Improve the Management of Workplace Stress and Conflict in Own Area of Responsibility

  • Plan Improvements to the Identification and Approach to Dealing with Workplace Stress and Conflict in Own Area of Responsibility
  • Implement Improvements to the Identification and Approach to Dealing with Workplace Stress and Conflict in Own Area of Responsibility
  • Critically Evaluate Own Ability to Identify and Deal with Workplace Stress and Conflict Effectively in Own Area of Responsibility 
  • Time Management Techniques as Major Factor
  • Benefits of Delegating

Unit 3: Managing Information 8607-513

CV: 4

Module 5: Understand the Management of Information Within the Organisation

  • Critically Assess Information Flow Through a Number of Different Channels Within the Organisation
  • Propose Improvements to the Flow of Information Within Your Area of Responsibility, Based on Your Organisational Assessment
  • Information Flows
  • Internet and E-Business

Module 6: Be Able to Gather and Analyse Information to Make Decisions or Solve Problems in Your Area of Responsibility

  • Collect Information from a Wide Range of Sources to Support Management Decision-Making
  • Analyse the Information Collected from a Wide Variety of Sources, to Inform Decision-Making
  • Records Management
  • Knowledge, Information, and Data
  • Data and Information Analysis
  • Decision-Making Models and Techniques

Module 7: Be Able to Disseminate Information on a Management Decision, Through the Right Organisational Channels

  • Communicate Information to Team Members or Other Colleagues to Meet Business Objectives, Using Appropriate Organisational Channels
  • Communicate Information to Stakeholders or Customers to Meet Business Objectives, Using Appropriate Organisational Channels
  • Internal and External Organisation Communication Channels
  • Communication Strategies to Achieve Business Objectives

Unit 4: Managing Work Analysis 8607-515

CV: 3

Module 8: Understand the Strategic Context and Purpose of Work Analysis

  • How Work Analysis Can Contribute to Continuous Improvement Within Your Organisation?
  • Work Analysis Methods and Techniques Appropriate for a Middle Manager

Module 9: Be Able to Conduct a Work Analysis to Improve Organisational Performance

  • Conduct the Work Analysis in Your Selected Area of Responsibility Using an Appropriate Work Analysis Method or Technique
  • Use the Outcomes of Your Work Analysis to Identify Possible Improvements that Could Be Made to Processes

Module 10: Be Able to Make Decisions Based on Work Analysis Outcomes

  • Use a Formal Decision-Making Technique to Identify the Outcome that is Best Able to Achieve the Strategic Objective
  • Outcome for Possible Consequences for the Organisation

Unit 5: Becoming an Effective Leader 8607-522

CV: 5

Module 11: Understand Own Ability to Fulfil Key Responsibilities of the Leadership Role

  • Evaluate Own Ability to Use a Range of Leadership Styles, in Different Situations and With Different Types of People, to Fulfil the Leadership Role
  • Use Theories of Emotional Intelligence to Review the Effect of Emotions on Own and Others’ Performance
  • Dispersed Leadership

Module 12: Be Able to Evaluate Own Ability to Lead Others

  • Review Own Ability to Set Direction and Communicate this to Others
  • Review Own Ability to Motivate, Delegate and Empower Others
  • Produce a Personal Development Plan to Improve Own Ability to Lead

Unit 6: Improving and Maintaining the Organisation’s Environmental Performance 8607-525

CV: 5

Module 13: Understand the Strategic Context of Environmental Sustainability

  • Review Current Legislative Requirements and Codes of Practice Associated with Environmental Sustainability that Impact on the Organisation
  • Evaluate the Organisation’s Current Environmental Sustainability Strategy, Policy, and Standards

Module 14: Understand How to Identify and Resolve Environmental Problems and Issues Through an Environmental Audit

  • Environmental Audit, or Baseline Environmental Audit, Using an Appropriate Methodology in Own Area of Responsibility to Improve Environmental Performance
  • Produce a Formal Post-Audit Report Comprising an Evaluation of Findings, Recommendations, Action Plan, and Monitoring and Review Techniques used to Maintain Improvements
  • Environmental Audit Practice and Procedures and Methodologies

Unit 7: Planning and Leading a Complex Team Activity 8607-401

CV: 4

Module 15: Be Able to Plan a Complex Team Activity

  • Purpose, Aims, and Objectives of the Activity
  • Tasks and Resources Required for the Activity, Including any Operational Constraints that Apply
  • Produce a Plan for the Implementation of the Activity
  • Assess the Risks and any Operational or Safety Issues that Apply to the Activity

Module 16: Be Able to Communicate Information on the Activity to Your Team

  • Present Information on the Activity to Your Team, Inviting Questions and Seeking to Clarify any Uncertainties
  • Communicate Allocations of Roles and Responsibilities to Team Members
  • Techniques to Check Understanding

Module 17: Be Able to Review Own Ability to Lead a Team Through a Complex Activity

  • Collect Feedback on Your Ability to Lead the Team Through a Complex Activity
  • Review Own Performance, Identifying Leadership Strengths, and Weaknesses
  • Produce a Development Plan to Improve Own Planning and Leadership Skills, Using Feedback and Self-Assessment

Unit 8: Developing Your Leadership Styles 8607-406

CV: 4

Module 18: Understand the Outcomes of Effective Leadership

  • Importance of Performance and Engagement with Followers in an Organisation
  • Defining Leadership

Module 19: Be Able to Assess Own Leadership Styles

  • Review Own Leadership Styles by Using a Diagnostic
  • Assess the Effectiveness of Own Leadership Styles

Module 20: Understand the Implications of Own Leadership Styles for Self and for Leadership Within Own Organisation

  • Evaluate the Impact of Changes in the Situation on the Effectiveness of the Adopted Style
  • Leadership Profiling

Module 21: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

  • Evaluate the Factors Which Impact on Leadership Effectiveness
  • Assess Own Leadership Behaviour in Terms of These Factors

Module 22: Understand How to Develop Own Leadership Style and Effectiveness

  • Produce an Action Plan for Developing Own Leadership Style and Effectiveness
  • Benefits of Implementing the Action Plan
  • How you Will Monitor and Evaluate the Action Plan?

Unit 9: Management Communication 8607-408

CV: 4

Module 23: Understand the Importance of Effective Communication in Management

  • Communication Cycle for Effective Communication in Management
  • Importance of Selecting an Appropriate Tone, Language, and Level of Formality in Management Communications
  • Effectiveness of a Range of Verbal and Written Communication Methods Within Your Area of the Organisation

Module 24: Be Able to Develop Effective Communication Skills as a Reflective Manager

  • Develop Appropriate Criteria to Evaluate Own Ability to Communicate Effectively
  • Collect and Analyse Feedback on Own Verbal and Written Communication Skills
  • Evaluate Own Communication Skills as a Manager, Identifying Strengths and Areas for Improvement

Unit 10: Solving Problems by Making Effective Decisions in the Workplace 8607-416

CV: 3

Module 25: Be Able to Analyse a Complex Problem in the Context of the Workplace

  • Complex Problem in the Workplace Including Its Scope and Impact
  • Analyse Information on the Identified Problem, to Help Inform the Decision-Making Process

Module 26: Be Able to Apply Decision-Making Techniques When Assessing Possible Solutions

  • Propose a Range of Alternative Solutions to the Problem
  • Using a Decision-Making Technique, Evaluate a Range of Solutions to Identify the Most Appropriate Option

Module 27: Be Able to Plan How You Will Implement the Solution

  • Develop a Detailed Plan for Implementing the Solution
  • Communicate the Plan to Relevant Stakeholders
  • Assess Appropriate Monitoring Techniques to Ensure Successful Implementation of Solution

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In this ILM Level 5 Diploma in Leadership and Management, there are no formal prerequisites.


This ILM Level 5 Diploma in Leadership and Management course is suitable for everyone interested in learning more about managing and leading the team as a leader.

ILM Level 5 Diploma in Leadership and Management Course Overview

Leadership and management are essential skills for a manager to effectively run an organisation. ILM (The Institute of Leadership and Management) is a leading training provider for leadership and management qualifications. Individuals with leadership skills can inspire and motivate others to increase productivity, whereas individuals with management skills are essential for effectively planning, managing, directing, and controlling tasks that help organisations achieve their desired goals. This training course will help individuals to use leadership and management skills in their businesses and help them increase productivity. By attending this training course, delegates will become experts in the areas of leadership and management. By having these leadership and management skills, delegates will have an extra opportunity to get a higher rank in their respective organisations.

In this 5-day ILM Level 5 Diploma in Leadership and Management course, delegates will learn how to become an effective leaders to lead, motivate, and direct teams. They will gain knowledge of various concepts such as decision-making, records management, work analysis, sustainability strategy, and communication allocations. They will understand and identify when to manage and when to lead through conscious decision-making. This course will help delegates develop a very wide range of management and leadership skills. The Knowledge Academy's specialised and expert trainers will conduct this training.

Course Objectives

  • To learn about management responsibilities to overcome work-related stress
  • To know the importance of performance and engagement with followers
  • To produce a plan for the implementation of the activity
  • To understand how to apply decision-making models and techniques
  • To come in touch to collect and analyse feedback
  • To understand how to identify customer requirements and satisfaction

After attending this course, delegates will be able to assess their own leadership performance and develop the skills to manage a team as a leader. They will be able to evaluate the current environmental sustainability strategy, policy, and standards of the organisation. They will also be able to encourage staff to proactively manage their career progression. Delegates will be able to support middle management roles. 

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ILM Level 5 Diploma in Leadership and Management FAQs


Management is a process of planning, organising, directing, and managing various tasks to achieve the desired goal. Having the skills to manage a task effectively helps a lot in increasing production.
There are no formal prerequisites for attending this course.
This course is designed for project managers, heads of department, and middle managers.
ILM (The Institute of Leadership and Management) is a leading institute for leadership and management thinking. They conduct research programs into new management ideas, techniques, and methods to ensure that ILM courses are continually improving, helping individuals to enhance their leadership and management skills.
The common leadership styles that are used in organisations are autocratic style, authoritative style, pacesetting style, democratic style, coaching style, and affiliative style.
Division of work, authority, discipline, unity, order, and equity are a few basic principles of management that help managers to manage their teams more effectively to achieve company goals.
Upon completing this training course, you will gain new skills and knowledge that will improve your leadership and problem-solving abilities. It will also enable you to get a globally acknowledged certificate that will validate your learning and skills, further enhancing your future job prospects.
The price for ILM Level 5 Diploma in Leadership and Management certification in Philippines starts from $4595
The Knowledge Academy is the Leading global training provider in the world for ILM Level 5 Diploma in Leadership and Management.
Please see our ILM Level 5 courses available in Philippines

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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