VeriSM Training | VeriSM Foundation Training in Kitchener

VeriSM™ Foundation Course Outline

Module 1: Service Organisation

• Organisational Context
  • Key Elements of an Organisation
  • Optimise Organisational Interactions
• Organisational Governance
  • Define Elements of Organisational Governance
  • Explain Governance Flow Within an Organisation
• Digital Transformation
  • Define the Impact of Technology Changes on Organisations
  • Describe the Impact of Digital Transformation on Service Management

Module 2: Service Culture

• Service Culture
  • Define and Explain Elements of a Service Culture

Module 3: People and Organisational Structure

• Organisation Structure
  • Define Differences Between a Leader and a Manager
  • Explain Competencies of the Service Management Professional
  • List Elements of a Well-Functioning Team
• Service Management Challenges
  • Explain Methods to Overcome Team Challenges (Silos, Virtual Teams)
  • Describe Challenges in Managing Consumers
  • Explain Elements of Communication
  • Explain Principles of Organisational Change

Module 4: VeriSM™ Model

• VeriSM™ Model
  • Define Elements of the VeriSM™ Model
  • How VeriSM™ Redefines Service Management
  • Management Mesh in VeriSM™ for Service Creation
  • Four Stages in the VeriSM™ Model
• Adapting the VeriSM™ Model
  • Define the Process of Selecting and Integrating Management Practices
  • Explain Characteristics of Successful Operating Models

Module 5: Progressive Practices

• Progressive Practices
  • Indicate Success Factors for Adopting Progressive Management Practices
  • Clarify When to Apply Agile, DevOps, SIAM™, and Lean
  • Define the Importance of Shift Left, CX/UX, and Continuous Delivery Practices in Service Delivery

Module 6: Innovative Technologies

• Impact of Technology
  • Summarise Implications of Technology on Service Management
  • Explain Benefits of Cloud, Virtualisation, and Automation
  • Explain Impact of Big Data, IoT, Mobile Computing, and BYOD
  • Define Serverless Computing, AI, RPA, Machine Learning, and Containerisation in Service Delivery

Module 7: Getting Started

• Getting Started
  • Identify Steps to Initiate an Improvement Program Based on VeriSM™
  • Differentiate Between Reactive and Proactive Operations

Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

• Service Management Professionals
• Business Managers
• Project Managers
• Team Leaders
• Digital Transformation Specialists
• Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

Course Objectives 

• To understand the fundamentals and benefits of the VeriSM™ framework 
• To explore the role of service management in delivering value to customers 
• To learn the core principles and methodology behind the VeriSM™ approach 
• To explore the impact of digital transformation on organizations 
• To learn how to implement VeriSM™ within an organization effectively 

What’s included in this VeriSM™ Foundation Course?

• VeriSM™ Foundation Examination
• World-class training sessions from Experienced Instructors
• VeriSM™ Foundation Certificate 
• Digital Delegate pack consisting of course notes and exercises

Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Pass Mark: 65% 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.