Course information

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

  • Organisational Context
  • Organisational Governance
  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: Service Culture

  • Key Elements
  • Importance
  • Motivation Cycle
  • Contribution Hierarchy

Module 3: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 4: Service Management Challenges

  • Silos and Tribalism
  • Virtual Teams
  • Consumer Relationships
  • Supplier Relationships
  • Expectation Management
  • Communication Management
  • Change Management

Module 5: VeriSM™ Model

  • Principles
  • Management Mesh

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

  • Service Managers
  • IT Managers
  • Product Managers
  • Project Managers
  • Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

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What’s included in this VeriSM™ Essentials Training Course?

  • VeriSM™ Essentials Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Essentials Certificate 
  • Digital Delegate pack consisting of course notes and exercises

VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20
  • Pass Mark: 65% (13/20) marks
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

Why choose us

Our Calgary venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Calgary is located in the south of Alberta, Canada and has a population of around 1 million people, making it the largest city in Alberta and the third largest in Canada. It also became the first Canadian city to host the Olympic Winter Games. There is a strong economy in Calgary, as it boasts the second most corporate head offices in Canada and has activity based in the health, retail, tourism, transportation, film, technology and energy sectors. There are a large amount of educational facilities in Calgary, including a large number of public and private schools ran by different school boards including English and French language boards. There is also a high school dedicated to training athletes ready for the Olympics. Each high school in Calgary is large, consisting of around 2000 students each. Private schools include Rundle Academy, Calgary French and International School, Chinook Winds Adventist Academy and Delta West Academy. The biggest university in Calgary is the ‘University of Calgary’ which enrols around 30,000 students. It offers a wide variety of degrees, diplomas and certificates. Also in Calgary are Mount Royal University, SAI Polytechnic and Athabasca University, which provides distance education programs for students. There are a number of private universities as well, including Reeves College and Columbia College.

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Address

Regus,

5 Richard Way,

SW #300,

Calgary,

Alberta,

T3E 7MB,

Canada 

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Essentials Training in Calgary. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Essentials Training in Calgary, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM Training | VeriSM Essentials Training in Calgary FAQs

Please arrive at the venue at 8:45am.
There are no formal prerequisites to attend this VeriSM™ training or to take the VeriSM™ Essentials Exam.
VeriSM™ Essentials training has been designed to introduce fundamental service management skills and knowledge. This VeriSM™ training course is aimed at IT Professionals interested in adopting/adapting the VeriSM™ Model into their organisation.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for VeriSM™ Essentials certification in Calgary starts from CAD2595
The Knowledge Academy is the Leading global training provider for VeriSM™ Essentials.
Please see our VeriSM™ courses available in Calgary
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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