E-mail Etiquette Training in Edmonton

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E-mail Etiquette Training

Edmonton

Learn to create concise and effective subject lines with our E-mail Etiquette Training
Learn to manage the tone and emotional content of your emails
Understand best practices for attaching files and formatting emails

Dates & Prices Dates & Prices

Course information

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

What is E-Mail?
Impact of E-Mail on Business
Handheld Electronic Devices
E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

E-Mail Management
Receiving and Processing E-mail
Auto-Reply Messages
Using Folders and Filters

Module 3: Message Preparation

CC and BCC
SMART Subject Lines
Greetings
Message Ending
Signatures
Disclaimers and Confidentiality
Attachments

Module 4: Writing E-Mails

Traditional Vs Modern Business Writing
What Goes Wrong in Written Communication?
ABC of Modern Business Writing
Benefits of ABC Approach
Rules of Good Writing

Module 5: Planning and Structuring Messages

Steps to Success in Planning Messages
Structure Message Logically
Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

Online Communication
Use E-Mails to Build Relationships
Creating Real Bond
Keep It Brief

Module 7: Nurturing E-Mail Netiquette

Punctuation
Use Active Voice
Electronic Emotions
Abbreviations

Module 8: Practicing Safe E-Mail

Scam Spam
Spam Filters
Flamers and Trolls
Mail Bombing
Chain Letters
Hoaxes and Snooping

Module 9: Safety and Security

E-Mail Safety and Security
Controlled Access
Encryption
Digital Signature and Certificate
Techniques to Protect Messages
Computer Viruses

Who should attend this E-mail Etiquette Training Course?

The E-mail Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

Business Executives and Managers
Customer Service Representatives
Sales Representatives
Administrative Assistants
Marketing Managers
Lead Generation Specialists
Client Relations Managers

Prerequisites of the E-mail Etiquette Training Course

There are no formal prerequisites for this E-mail Etiquette Course.

E-mail Etiquette Training Course Overview

E-mail Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail. With most of the business correspondence conducted electronically, understanding e-mail etiquette is crucial for maintaining professionalism and clarity in communications.

This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for administrative staff, managers, customer service representatives, and anyone who seeks to improve their written communication skills. Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day E-mail Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Course Objectives:

To understand the key principles of E-mail Etiquette
To learn how to compose clear, concise, and professional e-mails
To develop skills in structuring e-mails for maximum clarity and impact
To understand the appropriate use of tone and language in e-mails
To learn how to handle sensitive or confidential information via e-mail
To practice effective e-mail communication strategies in various scenarios

Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

What’s included in this E-mail Etiquette Training Course?

World-Class Training Sessions from Experienced Instructors
E-mail Etiquette Certificate
Digital Delegate Pack

Why choose us

Our Edmonton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edmonton is the capital city of the province of Alberta in Canada. It’s the second largest city in Alberta and the fifth in Canada, with a population of around 850,000 people. Edmonton is known as ‘Canada’s Festival City’ for the fact is hosts a large amount of festivals over the year. Edmonton is the centre of a number of large oil sands projects and diamond mining activities occurring in the northwest territories of Canada. There are two English school boards in Edmonton and one French school board which govern the public schools. There are also a large amount of private schools, not governed by any board, and many parents choose to home-school their children. Schools in Edmonton are funded by property taxes and a large number of provincial grants but also provide resources and support for those who home-school or are home-schooled. There are six universities in Edmonton; Concordia University College of Alberta, MacEwan University, The King's University College, NorQuest College, Northern Alberta Institute of Technology (NAIT) and the University of Alberta, providing a large amount of degrees and programs for students. The largest is the University of Alberta and educates up for 40,000 students on around 400 programs. The second in the MacEwan University which caters to around 40,000 students, 14,000 of these being full-time. This university provides degrees, diplomas and certificates in a wide number of programs. Miscellaneous educational institutions include Taylor University College and Seminary and the Yellowhead Tribal College, which is a First Nations college.

Address

Intelligent Office
Scotia Place
Tower 1,
10060 Jasper Avenue
Suite 2020 (20th Floor)
Edmonton
Alberta
T5J 3R8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training in Edmonton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's E-mail Etiquette Training in Edmonton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

E-mail Etiquette Training in Edmonton FAQs

What is Email etiquette?

Email etiquette refers to the set of guidelines and norms governing the proper and courteous behavior when communicating through email, encompassing aspects such as clarity, conciseness, professionalism, and respect for others' time. Adhering to email etiquette helps ensure effective and respectful communication in the digital realm.

Why Email etiquette is important?

Email etiquette is important as it fosters clear and respectful communication, helps maintain professionalism in correspondence, minimises misunderstandings, and contributes to a positive online reputation, ultimately enhancing overall efficiency and collaboration in the digital workspace.

What are the benefits of Email Etiquette Training?

Email Etiquette Training offers several benefits, including improved communication skills, increased professionalism, reduced risk of miscommunication or misunderstandings, enhanced organisational reputation, and a more efficient and productive work environment.

What are the pre-requisites?

There are no formal prerequisites to attend this course.

Who should attend this Email Etiquette Course?

This Email Etiquette Training Course is suitable for professionals at all levels within an organisation, as well as individuals who frequently engage in email communication in both personal and professional contexts.

What is included in this Email Etiquette Training Course?

The Email Etiquette Training Course is designed for professionals at all levels and individuals regularly engaging in email communication, aiming to improve their communication skills, professionalism, and effectiveness in using email for both personal and professional purposes.

What is the duration of this course?

This Email Etiquette Training Course spans across 1 day.

What will I learn in this Email Etiquette Training Course?

In this Email Etiquette Training Course, participants will learn essential skills such as crafting clear and professional emails, understanding appropriate tone and language, managing email volume efficiently, handling sensitive information securely, and adopting best practices to enhance overall communication effectiveness in the digital workspace.

What are career opportunities available after completing this course?

After completing this Email Etiquette Course, individuals can explore various career opportunities, including roles that require strong communication skills such as customer service representatives, marketing professionals, administrative assistants, project managers, and executives.

What is the cost/training fees for E-mail Etiquette Training certification in Edmonton?

The training fees for E-mail Etiquette Training certification in Edmonton starts from CAD1695

Which is the best training institute/provider of E-mail Etiquette Training in Edmonton?

The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.

What are the best Personal Development Courses courses in Edmonton?

Please see our Personal Development Courses courses available in Edmonton

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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