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Reception Skills will cover the following topics:
Reception Skills training is recommended for Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Team Managers, and Senior Managers.
There are no prerequisites for this Reception Skills training course, hence anyone can attend.
This Reception Skills training course explores what makes a good reception service. The reception is important because it is responsible for providing the first impression of a business, and is the point of contact with clients. As receptionists are the friendly faces that deal with customers, they must conduct themselves professionally at all times. Delegates will learn techniques that will enable them to remain calm under pressure, and how to handle challenging situations with confidence. They will also develop fundamental communication skills, telephone operation skills, and customer service skills. The importance of their role within public relations will be emphasised, and they will gain an understanding of how to enhance their existing skills to make them better reception workers.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water