Reception Skills - Canada

Who should attend this Reception Skills course?

Reception Skills training is recommended for Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Team Managers, and Senior Managers.

Prerequisites

There are no prerequisites for this Reception Skills training course, hence anyone can attend. 

Reception Skills Training Overview

This Reception Skills training course explores what makes a good reception service. The reception is important because it is responsible for providing the first impression of a business, and is the point of contact with clients. As receptionists are the friendly faces that deal with customers, they must conduct themselves professionally at all times. Delegates will learn techniques that will enable them to remain calm under pressure, and how to handle challenging situations with confidence. They will also develop fundamental communication skills, telephone operation skills, and customer service skills. The importance of their role within public relations will be emphasised, and they will gain an understanding of how to enhance their existing skills to make them better reception workers. 

What's included in this Reception Skills Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments