Course information

Office Skills Masterclass Course Outline

Module 1: Introduction

  • Some Basic Elements and Definitions
  • Basic Computer Literacy

Module 2: Front Desk and Other Skills

  • Reception Manning
  • EPABX Skills
  • Office Stationery and Supplies
  • Critical Thinking Skills
  • Quick-Learning Skills

Module 3: Office Automation Skills

  • EPABX
  • Fax Machine
  • Photocopiers
  • Computers
  • Scanners
  • Printers
  • Equipment Repairs and Maintenance

Module 4: Basic Administration Skills

  • Organising Meetings
  • Strategic Planning and Scheduling Skills
  • Time-Management Skills
  • Verbal and Written Communication Skills

 

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Who should attend this Office Skills Masterclass?

The Office Skills Masterclass Course is designed for anyone who wants to learn the essential skills needed to succeed in the workplace. The following professionals can benefit from attending this course:

  • Administrative Professionals
  • Office Assistants
  • Human Resources (HR) Professionals
  • Receptionists
  • Data Entry Operators
  • Team Coordinators
  • Personal Assistants
  • Business Owners

Prerequisites of the Office Skills Masterclass

There are no formal prerequisites for the Office Skills Masterclass.

 

Office Skills Masterclass Overview

The Office Skills Masterclass caters to the dynamic demands of contemporary workplaces, equipping delegates with indispensable knowledge in areas such as time management, communication, and technology proficiency. As businesses increasingly rely on efficient administrative practices, this course, tailored specifically for PA and Secretarial professionals, stands as a beacon of expertise, offering comprehensive insights and hands-on training.

Proficiency in Office Skills is non-negotiable for PA and Secretarial professionals, who serve as the backbone of any organisation. Mastering the intricacies of office management not only enhances productivity but also elevates the overall efficiency of the workplace. These skills are essential for individuals striving for excellence in administrative roles, ensuring they remain competitive and indispensable in the modern workforce.

This intensive 1-day Office Skills Masterclass spans a single day, packed with immersive learning experiences designed to transform delegates into proficient Office Managers. Through interactive workshops and expert-led sessions, delegates will gain a deep understanding of office protocols, communication strategies, and technology utilisation. The training will empower delegates to navigate complex challenges with ease, enabling them to excel in their roles and contribute significantly to the organisations they serve.

Course Objectives:

  • To learn techniques to optimise time and prioritise tasks effectively
  • To develop precise, concise, and persuasive communication abilities
  • To acquire hands-on experience with essential office software and tools
  • To streamline processes and enhance efficiency through effective organisational strategies
  • To cultivate the ability to tackle unexpected challenges with creativity and resourcefulness
  • To foster a collaborative work environment by honing interpersonal skills
  • To understand legal and ethical responsibilities related to Office Management

Upon completing the Office Skills Masterclass, delegates will be versed in a range of essential and advanced office competencies, from technology utilisation to effective communication practices. It will help them navigate and excel in modern office environments, elevating their productivity and contributing more significantly to their organisation's success.

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What’s included in this Office Skills Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Skills Masterclass Certificate        
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Skills Masterclass | PA And Secretarial Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Skills Masterclass | PA And Secretarial Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Office Skills Masterclass | PA And Secretarial Training in Ottawa FAQs

Please arrive at the venue at 8:45am.
In this training, there are no formal prerequisites.
This Office Skills courseware is suitable for anyone who is looking for their first job and wants to work in an office environment.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Office Skills Training certification in Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Office Skills Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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